alamarco
o.O
join:2003-06-18
Windsor, ON
clubs:
| reply to Krispy
Re: Usage Billing
Thank-you Krispy  .
Very informative post and it clears up a lot of questions I had going through my head.
I love the fact that you'll have to go through a redirected webpage to let you know that you are being charged. However I have a follow up question to this:
- Does this mean you can't use the internet at all? For example if a user is playing their XBOX 360 console on XBOX LIVE they wont have a chance of being redirected. Are they going to be charged even though they never accepted the charges via the redirect or will they have to go to the redirect first?
I hope the answer is that the redirect is mandatory and that once the cap is reached the internet is blacked out until accepted. |
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Krispy
Premium,VIP
join:2001-12-11
the stix
| said by alamarco :I love the fact that you'll have to go through a redirected webpage to let you know that you are being charged. I was actually just en route here to clarify that point as in my haste I miscommunicated that piece and have had a few coworkers alert me to it. Currently the plan is to email you once as you come close to the cap and then again as you hit the cap but there is no plan to redirect you automatically to a webpage unless we need to take action as I mentioned in #4
said by alamarco :However I have a follow up question to this: - Does this mean you can't use the internet at all? For example if a user is playing their XBOX 360 console on XBOX LIVE they wont have a chance of being redirected. Are they going to be charged even though they never accepted the charges via the redirect or will they have to go to the redirect first? I hope the answer is that the redirect is mandatory and that once the cap is reached the internet is blacked out until accepted. So I guess my clarification makes you unhappy since we're not doing what you want...sorry  . The issue at hand was that we do temporarily interrupt service when we do this redirect (aka: your XBOX Live connection would suddenly die) so it was taken out of the original plan but maybe if enough of you want that it will be reconsidered.
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you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
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alamarco
o.O
join:2003-06-18
Windsor, ON
clubs: | Thanks for the clarification.
Would there be any way to setup the account to be blacked out until calling in to Cogeco? For example, calling in and setting up something like this in the scenario that a redirect does not get implemented? |
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IloveToast
join:2009-03-24
 ·Cogeco Cable
2 edits | reply to Krispy
said by Krispy
9. Why are you doing this?
I am not quoting your Number 9 answer. This is the biggest load of BS i have ever read. You try to pit people against each other by saying heavy users are why cogeco is slow and not because cogeco dosen't want to invest more money into upgrading infrastructure. It's because of corporate greed and nothing else. So if you want to try and justify it so you can sleep at night working for a corporation that is ripping off customers then be my guest.
You are the reason internet in Canada is going in a downward spiral, but that's what cogeco wants.
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"Guess I was wrong, I am throttled."-Urbanriot |
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Krispy
Premium,VIP
join:2001-12-11
the stix
| reply to alamarco
said by alamarco :Thanks for the clarification. Would there be any way to setup the account to be blacked out until calling in to Cogeco? For example, calling in and setting up something like this in the scenario that a redirect does not get implemented? Currently nothing like this set up but it's a good idea so I'll champion the suggestion on up the chain.
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you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
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alamarco
o.O
join:2003-06-18
Windsor, ON
clubs: | Thanks again Krispy , I appreciate the help and answers given. |
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