The "DIRECT" forums are a mixed blessing. They provide a place where users can provide information yet have that remain private. But the downside is that the solution to their problem often remains private instead of being out there for others with similar problems to see.
If Cox folk are managing to use public forums, with PMs where private information is exchanged, then IMO you are probably better off keeping it that way. -- AT&T dsl; Westell 327w modem/router; openSuSE 11.0; firefox 3.0.7
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