Lazlow
join:2006-08-07
Saint Louis, MO
2 edits | reply to fatness
Re: Private? fatness
For years the techs easily handled this by having the individual PM any information that NEEDED to be private(MAC, IP, Account #). IF those techs were to post today they would be fired. 95% of the information can (and should) be publicly available. There is no reason to hide information about an area having router (or whatever) issues. This will not cause any additional problems for any user.
In the past when you were having any issue you could often find another thread from the same area. It is much more difficult for an ISP to deny there is a problem if you have a dozen people (openly) posting about the same issue. If you hide all the information (city of issue, etc) the ISP can easily deny that there is any issue. This situation can easily be documented by going through the older threads. It was not a rare occurrence for posters to mention that they had called in and customer service said there was not issue, yet there would be multiple posts from that same area about the same issue in the forum. Hiding non identifying details is putting the users right back into that same situation(no way to disprove the ISPs denial).
For instance how much of this(see below) could not be done in the open?
TBS HD out for me in 75087
Available in my area
Problem with digital cable
Pre-Qual for my home???
Slow speeds at random times on Montgomery
Contract ending; What are my options?
These are the current topics in the private (closed) forum. |
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 fatnesssubtleJanitor
join:2000-11-17
fishing
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| said by Lazlow:For instance how much of this(see below) could not be done in the open? TBS HD out for me in 75087 Available in my area Problem with digital cable Pre-Qual for my home??? Slow speeds at random times on Montgomery Contract ending; What are my options? These are the current topics in the private (closed) forum. Guessing at the contents of a thread from the title isn't real reliable. 4 of those have private information being given, and the other 2 may get to that point.
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goodbye dad |
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Lazlow
join:2006-08-07
Saint Louis, MO | Yes, some may require SOME private information (easily handled by PM) but all of them are topics that concern many people.
If one lived in 75087 it would be nice to know what is going on.
If one lived in the same area it would be nice to know if service is available (www.charter.com is notorious for being wrong).
How to diagnose problems with digital cable or the area the problem is occurring in.
How do I pre-qual my home?
If I lived in Montgomery and was also have slow speeds at random times.
My contract is ending, what are my options.
These examples were not cherry picked, they were just the threads on the page. |
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fatnesssubtleJanitor
join:2000-11-17
fishing
kudos:13 Host:
Bright House Netwo..
Earthlink DSL
TekSavvy
Forum Feature Requ..
Need Site Help
| said by Lazlow:Yes, some may require SOME private information (easily handled by PM) but all of them are topics that concern many people. If one lived in 75087 it would be nice to know what is going on. The forums are intended to handle what was handled before by PM. And if one has a concern or question (like what's going on in your zip code area) one can voice it or ask it in the public forum. Nothing has changed about that. |
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Lazlow
join:2006-08-07
Saint Louis, MO | Unfortunately it has. If you look at the way they now respond(as compared to a year ago), they will post almost nothing in the public view. |
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