1 edit | Liberty Consulting group report on FairPoint post cutover VERY interesting reading:
»www.puc.state.nh.us/Telecom/Fili···1-09.pdf
Here's an excerpt worth noting:
"At a higher level, it was predictable that FairPoint would have a hard time transitioning from operating as a small rural telecommunications service provider to a major provider, particularly before the addition of the expertise from the Verizon managers and employees at the close of the transaction. However, FairPoint has apparently underestimated the difficulty of this transition and the need for internal corporate culture and behavioral changes to succeed. The post-cutover crisis has demonstrated the need for FairPoint to respond quickly and effectively, but the company has often fallen short in achieving this result."
I wonder if they wrote this part for Jill Wurm: "Senior leadership has continued to make statements that understate problem severity and overstate success in fixing them." |
 mouseferatuToo many cats, Too many micePremium,MVM
join:2004-03-16
Im not sure
kudos:3 | A statement caught me right at the beginning:
"Furthermore, the cutover conditions agreed to between FairPoint and Verizon required a simultaneous conversion of virtually all the systems involved, without the possibility of a reversion to the Verizon systems as problems arose."
Just made me shake my head in disbelief and move right along, but it sure didn't get any better...
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"Do not meddle in the affairs of dragons, for thou art crispy and good with catsup." |
