| Fairpoint IS a disaster - for it's customers... As one of those unfortunate customers I felt compelled to comment on this - I live in an area that's been under Fairpoint's thumb for several years now. Service has been spotty, to put it kindly - with over 40 outages here since I signed up. Speeds are measured in kilobits (768 on a good day), not megabits - and basically I pay $50 a month for that "privilege". They want $99 a month for 1.5 megabit!!!
I'm sick and tired of the abuse this monopoly dishes out - complain and you get a disconnect notice (even when EVERY payment is on time and you even have your bank mailing them).
I say fairpoint has earned it's poor reputation - hundreds have mentioned fairpoint to me in conversation over the years, with not one single positive comment. Rural customers are bent over a barrel, with the government apparently turning a blind eye to it in spite of the financial assistance they provide to the companies.
I'm disgusted here - even dialup isn't a real option since fairpoint owns the phone lines 
NH VT and ME had no reason to expect better than they are getting - there are plenty of people who could have told them what to expect, and I'll bet they did. |
|
|
|
shit
join:2003-07-14
Skowhegan, ME Reviews:
 ·Great Works Inte..
| As far as my experience is concerned, fairpoint sucks. Last summer,in my building two of the apartments had an POTS outage, they fixed one of the apartment's service, but refused to fix mine. I had to wait 5 days before they would send anyone to fix my telephone service,at that point I switched to VOIP from our local cable provider and never looked back since. Now at my other place, my dsl service provided by GWI, an independent provider loses sync with the Central office frequently after the fairpoint takeover. The PUC better figure out how to solve this problem fast, otherwise Northern New England will be in real trouble. |
|
| reply to Phnxjim
i know what you mean. i live in the same fairpoint service area as you. because i used to have taconic.net. i live in petersburgh, ny.
its absolutely rediculous. and they have no plans of upgrading anything for at least 5-10years. we pay $50/month for 1.5mbps now because they did a speed upgrade last week. its still price gouging in my opinion! verizon offers what like 7mbps now for $39.95.
i tried to get fiber in the area but we lost the state funding.. oh well.
i was at 3mbps because i was testing higher speeds from them. and then we canceled our home phone because Verizon put a cell tower in the town and we got full service. the price for the internet only packages when we canceled the phone was $5 more then bundled. so they said that once our home number ported to the cell that our internet would continue to work normally. 2 weeks after the number transfered my internet went out with "ADSL" blinking.. i called them and they said they disconneted it because we canceled. they said it was 2 WEEKS to reconnect it. now my line was already fitted for DSL so i dont know why it took this long. so then she said in order to reconnect it we needed to have phone service. but it clearly states online that there is an internet only package and the woman before gave it to us and it worked with no dial tone. so then she said the internet only package was $75. so now mysteriously during this phone call you came out with an internet only package thats $30 more expensive then the one i signed up for last week? they raised the prices because of the loss of customers they were getting because of the new cell towers in the area.
basically they charge you $75+tax for internet only. when basic phone + internet = $75+tax. lose lose situation.
so these new cell towers... they all connect via T-1 to fairCRAP anyways!! so when my home phone goes out, my cell has no service!!!!!! how rediculous. whats the point of a cell then? lol. |
|
 japPremium
join:2003-08-10
038xx
1 edit | reply to Phnxjim
said by Phnxjim :I'm disgusted here - even dialup isn't a real option since fairpoint owns the phone lines Our analog copper got cleaner. We're the next-to-last house from the line-end and, in late 2006, a high count of splices were made to get us a second "working" pair. The linemen said that wire and slice box innards were crap and - in previous years - they'd make a call, a supervisor would breeze through, and replacement would be scheduled. But by then VZ had throttled infra expenditures and input from linemen wasn't worth much.
After the Fairpoint purchase the workmen came back and cleaned & re-spliced most of the splice boxes on our run. No clean pulls out to me but they managed to reduce splice counts plus unspaghetti an extra dozen pairs (new house going in). My average through-puts jumped from 1.9 KBPS to 3.7! Woohoo! . . . . Then I moved to town and bought 18/1 Mbps. 
So, no reason to deride Fairpoint operations over here. Just the seemingly dumb purchase. |
|
