Dee
@rr.com
| Brevard DSL Service TERRIBLE, avoid if possible
I ordered DSL Light Service on March 17 and the Agent said that DSL kit would arrive in about 3-4 days.
Called again on March 24 for a follow-up of why the kit did not arrive. After talking to 4 people, the 4th agent on this call said that "someone cancelled your order" and another kit will be sent with a delivery date of Saturday (March 28).
Saturday 28, no kit. The kit finaly arrived on March 31.
April 1 a service tech showed up as promised, but could not get service because of an underground cable problem. He said a cable tech would have to fix this problem at an additional cost of $100.00. The problem was ahead of the telco interface box.
April 2 a second DSL kit arrived. So after 3 weeks of delays and a possible $150.00 charge, no DSL service.
I hope that their billing department is not as screwed up as their service department. I should have picked cable service! |
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cameronsfx
join:2009-01-08
Pensacola, FL | File a PSC complaint about your phone service (not DSL). When they call, tell them everything about the DSL problem and your phone is fine. It does work. They have the power to fix anything. |
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