Thoroughly know the area as I spent the last 4 years taking calls in the SP EVRC for Verizon. The midwest was our prime area of responsibility, but we also took calls for CA, WA, OR, FL, SC, NC, AZ, and NV. Have experienced the decline in customer service/QoS Verizon has been providing first hand. Wish the employees and customers I left behind the best of luck, because they are going to need it.
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