| Sneaker store required to scan drivers license for returns! I bought two pairs of sneakers from Famous Footwear last week. Today I went to return one pair which was unworn. I had the original receipt and the credit card used for the purchase. They told me in order to reverse the charge on my credit card they need to scan my license and enter my driver's license number into their computer database .
They said its company policy to scan the drivers license for all returns or exchanges. I am worried about identity theft and think it's ridiculous to require this for a credit card purchase. Maybe I could understand a cash purchase or if I did not have a receipt.
Are they allowed to do this? Do I have any rights here? I don't trust them to store my license info into their computer. If there is anything I can do about this or anybody I can contact please let me know.
If there is nothing I can do at least I can provide a warning to you guys before you make a purchase here. |
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 SnowymIRC unix.ro UnderNetPremium
join:2003-04-05
Kailua, HI
kudos:5 | That is a prohibited practice.
File a complaint with your credit card issuer.
»answers.google.com/answers/threa···085.html |
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 La LunaSurvived AshrafulPremium
join:2001-07-12
Warwick, NY
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2 edits | reply to deluxe8520
They can do what ever they want. Your choice is to not shop there. This is no different than stores asking for DL to validate a CC or a check for a purchase. Again, if you don't like that policy, you don't have to shop in that store.
My guess: they've had problems with bogus returns or bogus credit cards being used to get returns credited to them. They want to make sure the name on the CC is really you and that the license is valid.
What is their policy when making a purchase with a CC, if you know....do they require showing a license then?
Edit: on thinking a little more, I'm not sure if SCANNING the license is legal....that is not the same as just looking at it visually. But if it's not legal, how did they get the software that allows them to do this at the register level?
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SnowymIRC unix.ro UnderNetPremium
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| said by La Luna:They can do what ever they want. No, they cannot.
A store may ask to "see" a drivers license in conjunction with a credit card sale, but they are expressly forbidden from capturing any of the drivers license in any form, digital or otherwise. |
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La LunaSurvived AshrafulPremium
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| reply to Snowy
Supposedly, saying a minimum payment (say $10 for example) is required to use a CC isn't "legal" either, yet I see stores with signs to that effect all the time. I doubt the CC companies care all that much.
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La LunaSurvived AshrafulPremium
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Warwick, NY
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| reply to Snowy
said by Snowy:said by La Luna:They can do what ever they want. No, they cannot. A store may ask to "see" a drivers license in conjunction with a credit card sale, but they are expressly forbidden from capturing any of the drivers license in any form, digital or otherwise. Yes, I changed my thought on that in my edit above.
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DannyZGentoo FanboyPremium
join:2003-01-29 | reply to La Luna
said by La Luna:Edit: on thinking a little more, I'm not sure if SCANNING the license is legal....that is not the same as just looking at it visually. But if it's not legal, how did they get the software that allows them to do this at the register level? It's probably not a matter of it being legal or illegal, but a violation of the merchant agreement.
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| reply to deluxe8520
Am I paranoid for not wanting them to scan my license? Can identity theft occur from somebody having your drivers license information?
Would you guys let the store scan your license for a return? |
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 JohnInSJPremium
join:2003-09-22
San Jose, CA
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| reply to deluxe8520
said by deluxe8520:I bought two pairs of sneakers from Famous Footwear last week. Is this you too?
»answers.yahoo.com/question/index···6AA8pVvc
FFootware return policy on the web:
»www.famousfootwear.com/shop/howtoreturn.asp
quote:
3. A form of personal identification and the credit card used for the original purchase.
The scan is likely to prove its a real valid DL? Or as they told you on yahoo, to keep track of you should you start returning sneakers often.
Try buying Nyquil in CA. You are allowed one purchase a month at any given chain, as they scan your license when you buy. Been a while since I was miserable enough to go to the old standby, but this winter I got a nasty cold that responded well. Both the cold and the Nyquil were gone after a week  |
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SnowymIRC unix.ro UnderNetPremium
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| reply to deluxe8520
said by deluxe8520:Am I paranoid for not wanting them to scan my license? Of course it's possible that you're paranoid, but it's also possible that you take matters of your privacy seriously, as I believe everyone should.
said by deluxe8520:Can identity theft occur from somebody having your drivers license information? Yes, especially when combined with your credit card info.
said by deluxe8520:Would you guys let the store scan your license for a return? Absolutely not. |
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| reply to DannyZ
said by DannyZ: It's probably not a matter of it being legal or illegal, but a violation of the merchant agreement. Yeah that's what I was thinking too. I doubt the credit card company would do anything about it though. Just like La Luna said before about the minimum charge. I see lots of places violate that agreement. |
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| reply to deluxe8520
in many states it IS illegal. »www.google.com/search?hl=en&ie=I···aq=f&oq= it depends on the state, but in any case, it's NOT a good idea to allow that, as they could use the info on the card to do things it was never intended for.. |
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 Its a SecretPlease speak into the microphonePremium
join:2008-02-23
Da wet coast
kudos:3 | reply to deluxe8520
It would be a cold day in Hades before I let anyone except the DMV, a cop or maybe a border guard scan my DL. All I can say is, they better have a BIG sign stating that policy at each register, but I doubt they do. I have no problem showing ID for a CC purchase; if fact, I have a "check ID" on the back.
But scan? Lookey, no touchey!
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"In the future, that which is not mandatory will be illegal" |
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 salzanExperienced OptimistPremium
join:2004-01-08
WA State | reply to deluxe8520
Call your credit card company and launch a dispute. That will get the store's attention. |
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 DownTheShoreJust Say No To NewtsPremium
join:2003-12-02
Beautiful NJ
kudos:10 | reply to deluxe8520
said by deluxe8520:Am I paranoid for not wanting them to scan my license? Can identity theft occur from somebody having your drivers license information? Would you guys let the store scan your license for a return? I don't give them my phone number when they ask for it just to make a $15 purchase at Toys R Us, so I would never let any retailer scan my driver's license. 
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Its a SecretPlease speak into the microphonePremium
join:2008-02-23
Da wet coast
kudos:3 | I use (local area code)555-1212...  |
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 Combat ChuckToo Many CannibalsPremium
join:2001-11-29
Erie, PA | reply to La Luna
said by La Luna:But if it's not legal, how did they get the software that allows them to do this at the register level? The info on a drivers license is in plain text with a few exceptions. Anyone can write software to read the 2d barcode or to grab the less complete info off of the magnetic stripe.
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Its a SecretPlease speak into the microphonePremium
join:2008-02-23
Da wet coast
kudos:3
2 edits | said by Combat Chuck: The info on a drivers license is in plain text with a few exceptions. Wow, I feel so much safer now. 
"Hi, thank you for shopping Wal-Mart! Can I have your DL to scan, please? It's for your protection!" [/sarcasm]
Yea, sign me up. Not.
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"In the future, that which is not mandatory will be illegal" |
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 pcdebbRIP dadkinsPremium
join:2000-12-03
Brandon, FL
kudos:4 | reply to deluxe8520
hmm, then walmart is going to burn in hell. i dont know if they still do it, but there was a (hidden or largely unknown) policy to start scanning DL's because of the people that return stuff like they are collecting a paycheck. i think there's a limit on how many times you can make a return without a receipt and they use the DL to look it up (at least in the store I worked in, they finally got a clue when we had so much kmart stuff being returned )
but this brings another question, isnt it the same as a company entering your DL when you write a check for approval?
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| they were scanning DL in Fl for a while at some stores for checks and CC purchases- it turned out they were selling the info to some info reseller-until the state stopped it, I never let them scan my card. |
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