dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
2260
share rss forum feed


theone

@windstream.net

1 edit

[Troubles] My router keeps dropping connection

my brothers speedstream 4200 router drops connection after about 15mins. he recently upgraded to 6mb and since hecant connect for long i know the pin and block was changed hes called tech support many times because he has problems ib the past and they get him to reset the modem any ideas



linxer

join:2000-05-20
Campbellsville, KY

Did he keep dropping connection before the upgrade? If not then his line may not be able to handle the new connection. Have you checked his line stat? »Windstream DSL FAQ »Modem DSL Statistics? What do the SNR and ATTN numbers show me about my line?



theone

@windstream.net

before the upgrade turns out he was to far for the upgrade so he was downgraded but is still having issues with connectivity a technician came out and dsaid everything was fine



Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

1 edit

Was his connection dropping prior to the upgrade as well? We may have changed the way the line connects during the upgrade, but only reduced the speed and kept the new connection method during the downgrade.

--
We're here to help! wci.broadbandhelp@windstream.com