O Canada! > Canadian > Cogeco > [Niagara] Welland very very slow speeds

[Niagara] Welland very very slow speeds

Hi, can you please give some more information from »Have a problem? Read this before you post.

Thanks,

ok i just got cogeco on march 27 and its been slow since i got it mostly during the day at night after like 12:00 1:00AM its gets faster, they came and ran a new line out to the pole.
then i called again when it was slow they said it was an area issue and it should be better in a few hours that was last week.

i have digital cable and phone.

i tried 6 different PC's directly connected to the modem with firewall off and they where all the same , i did a hard reset on the modem still no go.

have windows xp pro and vista machines on a gigabit network
all machines can transfer back and forth at 900+ Mbps all computers have been scanned with multiple virus scanners and spyware scanners.

i dont run any P2P stuff so the connection is not used by anything other then a web browser and MSN Messenger.

at the time of this post my connection is fine 8+ Mbps
but during the day it slows way down to dialup like speed on every site i visit.

Test below was taken at 12:44 AM connection is fine at night

If you like, PM your MAC and I'll verify if this is an area-issue.

well im sorry but i don't wanna hand out my modems MAC address im not even sure your a cogeco employee.

couldn't you find out from the location i said above?

I can verify he's an employee.

sorry just being cautious

PM sent katmeef

no worries rudeboy, I'll take a peek when I start my shift tonight.

I checked your MAC, you received correct information in that there is an area issue that is being worked on.
This will not be an over-night fix, however. Sorry I can't you give better news

ah ..that sucks ..any idea how long it will be like this?

I will have to get back to you with an ETA.

reply to rudeboy24
so its been 2 months now and im still getting crappy speeds.
is this going to be fixed soon?

I had the same 2 1/2 years ago in Welland, and was told for months that nothing was wrong on the Cogeco end and that it was my setup, replace the modem, no congestion, etc, etc.. After midnight to 1am, it always improved, just like your case. There was no admission that the area needed an upgrade to relieve congestion. It was a year later that an area upgrade was done. Good luck.

reply to rudeboy24

reply to rudeboy24
I had the same thing for almost a year. It was a overloaded node and they couldn't fix it until it was time to do the split which just happened two weeks ago. Now I am back up to normal speeds again so have hope. I am in the Fitch and First area of Welland.

reply to Nighthawk

reply to urbanriot

reply to rudeboy24
I'm in the south west end in the Broadway area and speeds have been fluctuating a lot recently.



one of the better tests of the day, and we're even capped at 60GB's too