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Links: ·Forum Troubleshooting Guidelines ·Helpful Cogeco Information ·Official Cogeco Speedtest
AuthorAll Replies

rudeboy24

join:2002-10-14
Welland, ON
Reviews:
·voip.ms

1 edit

reply to katmeef

Re: [Niagara] Welland very very slow speeds

ok i just got cogeco on march 27 and its been slow since i got it mostly during the day at night after like 12:00 1:00AM its gets faster, they came and ran a new line out to the pole.
then i called again when it was slow they said it was an area issue and it should be better in a few hours that was last week.

i have digital cable and phone.

i tried 6 different PC's directly connected to the modem with firewall off and they where all the same , i did a hard reset on the modem still no go.

have windows xp pro and vista machines on a gigabit network
all machines can transfer back and forth at 900+ Mbps all computers have been scanned with multiple virus scanners and spyware scanners.

i dont run any P2P stuff so the connection is not used by anything other then a web browser and MSN Messenger.

at the time of this post my connection is fine 8+ Mbps
but during the day it slows way down to dialup like speed on every site i visit.

Test below was taken at 12:44 AM connection is fine at night


katmeef
Premium,VIP
join:2002-04-07
Hamilton, ON

If you like, PM your MAC and I'll verify if this is an area-issue.


rudeboy24

join:2002-10-14
Welland, ON

well im sorry but i don't wanna hand out my modems MAC address im not even sure your a cogeco employee.

couldn't you find out from the location i said above?



Chelle
Premium,ExMod 2004-11
join:2002-02-19
Burlington, ON

I can verify he's an employee.



katmeef
Premium,VIP
join:2002-04-07
Hamilton, ON

said by Chelle:

I can verify he's an employee.
Thanks Chelle

rudeboy24

join:2002-10-14
Welland, ON

1 edit

sorry just being cautious

PM sent katmeef



katmeef
Premium,VIP
join:2002-04-07
Hamilton, ON

no worries rudeboy, I'll take a peek when I start my shift tonight.



katmeef
Premium,VIP
join:2002-04-07
Hamilton, ON

I checked your MAC, you received correct information in that there is an area issue that is being worked on.
This will not be an over-night fix, however. Sorry I can't you give better news


rudeboy24

join:2002-10-14
Welland, ON

ah ..that sucks ..any idea how long it will be like this?



katmeef
Premium,VIP
join:2002-04-07
Hamilton, ON

I will have to get back to you with an ETA.


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