http://www.dslreports.com/forum/r22198049 en Wed, 02 Dec 2009 14:24:11 EDT Wed, 02 Dec 2009 14:24:11 EDT http://www.dslreports.com/forum/remark,22765503 boltent : This is really interesting to ready. I have a friend with a 514 # through Acanac. I have a 519 # through Acanac. Every time he calls me he says it is busy, yet I can call him and we can call other peole no problem, yet Acanac says not their problem.... yet obviously there is a problem with the 514 exchange. How quick to pass the buck they are I guess.

I too have also had my router light go off I have to reset it, again not their problem I am told....]]> http://www.dslreports.com/forum/remark,22765503 Sat, 25 Jul 2009 16:35:23 EDT http://www.dslreports.com/forum/remark,22523297 Acanac PN : Probably, in your case DSL and VOIP are different issues.
Check the upload - if you have good average speeds there, the VOIP problems are not DSL related but if you have huge upload stream fluctuations and too low speeds, say 200-100-50k swings then the Voip quality will suffer. ]]> http://www.dslreports.com/forum/remark,22523297 Tue, 09 Jun 2009 17:02:40 EDT http://www.dslreports.com/forum/remark,22516635 rik : "...In addition, very often, some of these issues are rather related to low upload DSL performance and/or the interleave profiles due to equipment particularities (IKNS for example) or modems...."

Hi, thanks for the reply,
mmm, actually this morning (June 8th, 2009)
my DSL modem went crazy doing soft reboots between approx. 6am and noon. -my setup (with absoultely no changes for the last few months DSL-wise has worked great.
could it be a combo of acanac changes/improvments with my modem ? -I might open a tick with Acanac if it persists tomorrow.
I agree though, this is not the thread to go deeper obvisouly and i'm not trying to complain here at all about acanac.

ahh heck, its probably BELL again.
;)



]]> http://www.dslreports.com/forum/remark,22516635 Mon, 08 Jun 2009 15:39:25 EDT http://www.dslreports.com/forum/remark,22503581 Acanac PN : rik,
I've been reporting all these major VoIP issues as well.
I believe Paul (the President of Acanac Inc) and other important people are reading dslreport's forum threads regarding VoIP problems and they are working to find an appropriate and reliable solution.
In addition, very often, some of these issues are rather related to low upload DSL performance and/or the interleave profiles due to equipment particularities (IKNS for example) or modems.
Hope, the thread will end soon, with good news.
Thanks.
--
We Rock]]> http://www.dslreports.com/forum/remark,22503581 Fri, 05 Jun 2009 17:56:26 EDT http://www.dslreports.com/forum/remark,22495304 rik : Acanac's VOIP:

Yes, I was speaking with acanac/voip support about 3 days ago, and "they" even said that acanac's voip IS problematic.
She suggested power-cycling the modem,....and yes I've done that before and it worked.
Well, atleast they were helpful and honest.
(and I do have the ticket #).
I haven't complained about my VOIP to acanac for about 8 months now. Normally my acanac voip works "fairly" well nuthin' spectacular, I mean, now and then it seems to get clogged up (dropping packets,... ?)

But, over the last few weeks again my (613) acanac voip has been horrendous to say the least ?!!! -2 or 3 times a day it doesn't work.
Now, if Acanaca would cleanup my VOIP so it would work most of the time I'll be very happy.

-bottomline, for $9.95/mo VOIP I'm still happy with it.
(and my acanac DSL rocks.:)

But it is becoming like that "cheap-used" car I bought years ago -and I still curse the darn thing for getting me late to work!, breaking down at the worst moments, ... So instead of more money into it, I got rid of it..... we all know the rest of this story.

I, for one, wouldn't mind spending $12.95/mo ? just 'fer gawd sakes ACANAC can you please get a more reliable 3rd-party VOIP supplier er whatever ...
This is becoming ridiculous, and yes, I tried different VOIP/ata's - I tried a linksys spa202 ?($179.00 total rip-off shiped from U.S.), and then I tried a Speedtouch 780 (another $139.00 locally) still this acanac/voip is kinda crappy. -just like my old used-car
:)
Are acanac users just throwing good money into a BAD(voip) product ?
-like I said, I'll even pay a little "...just make it so number 1..."
!

Thanks.

Rick.]]> http://www.dslreports.com/forum/remark,22495304 Thu, 04 Jun 2009 11:34:49 EDT http://www.dslreports.com/forum/remark,22490830 anon : I appreciate your concern.
These are ticket numbers : DSB63297, NKI77487 ...and 5 more. Phone number MTL six six four 3741.
Plse email me huudungle at hotmail dot com, then I will supply all the details. Sorry, I have no way to PM you.
Good day !
Lee]]> http://www.dslreports.com/forum/remark,22490830 Wed, 03 Jun 2009 16:31:01 EDT http://www.dslreports.com/forum/remark,22489124 Acanac PN : Thank you for your thoughts on this public forum.
I believe I have your Acanac ID, but to avoid any errors, please send me back some confirmed identification info regarding this particular thread.
Nothing personal, just show the facts as you feel I will retrieve some records to see where the problem is.

Best Regards. ]]> http://www.dslreports.com/forum/remark,22489124 Wed, 03 Jun 2009 12:26:03 EDT http://www.dslreports.com/forum/remark,22488250 anon : My VoIP did not do well since April. After 6 tickets, 1 promise of free month, I decided to cancel. Reason : it is not working.
Then Billing rubs salt to the injury : they charge 19$ per month for the mths I used, not at the rate of 9.95$ as agreed on the full year payment. Acanac wants to ignore the free-month, wants to charge for the months during which service was flaky.
I am afraid that Acanac will follow the reputation of Bell Billing.
In my modest opinion, this Cust Rep did not reflect the standing Acanac is trying to achieve.
Technical isuue will be reported later.]]> http://www.dslreports.com/forum/remark,22488250 Wed, 03 Jun 2009 10:25:04 EDT http://www.dslreports.com/forum/remark,22459248 Acanac PN : Can you post your current internet upload speed.
(speedtest.net check NY server)
Thanks]]> http://www.dslreports.com/forum/remark,22459248 Thu, 28 May 2009 16:16:48 EDT http://www.dslreports.com/forum/remark,22456026 nicewei : I'm still having this problem. Do you have any new information on this? ]]> http://www.dslreports.com/forum/remark,22456026 Thu, 28 May 2009 01:13:36 EDT http://www.dslreports.com/forum/remark,22330831 Acanac PN : I checked the ticket.
Unfortunately the problem seems to be not entirely fixed.

I discussed these VOIP issues for Montreal area and I will report the situation as soon as I receive any updates.

Thanks ]]> http://www.dslreports.com/forum/remark,22330831 Sat, 02 May 2009 21:02:37 EDT http://www.dslreports.com/forum/remark,22323418 anon : Hi Acanac PN
I don't have your coordinates for IM, sorry.
This ticket will give you more detail on my case / situation : DWI-90037.

LEE2]]> http://www.dslreports.com/forum/remark,22323418 Fri, 01 May 2009 10:02:26 EDT http://www.dslreports.com/forum/remark,22320226 Acanac PN : Can you send me an IM with details, please.
Which phone area you are from?]]> http://www.dslreports.com/forum/remark,22320226 Thu, 30 Apr 2009 17:10:41 EDT http://www.dslreports.com/forum/remark,22318971 anon : Acanac changed the codec type. The problem persists, we are at the 6th week now. It is worst during the daytime.
We do not have solution ? SAD !]]> http://www.dslreports.com/forum/remark,22318971 Thu, 30 Apr 2009 13:01:21 EDT http://www.dslreports.com/forum/remark,22297703 Acanac PN : I am not sure if Bell purposely do something to disturb the VoIP based phone services. Indeed, many people prefer to use the cost effective Voip instead of classics Bell landlines.
They may loose some money from phone service, but they get them back from DSL and Internet service trough ISP providers.

I think, this Bell rep just means - any Voip service may be not as shiny as their analog one :)

The source of problem was somewhere in proxies/servers VoIP chain. I will have more info next week.

Thanks.]]> http://www.dslreports.com/forum/remark,22297703 Sun, 26 Apr 2009 10:59:49 EDT http://www.dslreports.com/forum/remark,22292924 anon : The Bell sales rep knew all about the VOIP "problem". He laughed, as naturally as, "I drop the rock, you below will get hurt".

For people who needs to stay away from Bell, the following arrangement works : Use Fido cellphone for voice, use Acanac (& dryloop) for DSL, and use X-lite softphone (acanac) if you need to call US & other provinces frequently.
Fido cell phone will cost about the same as a landline + voice service from Bell. But Fido has a honest billing service, a clear pricing offering. Very straight forward. Bell behaviour is NOT like that.]]> http://www.dslreports.com/forum/remark,22292924 Sat, 25 Apr 2009 00:09:36 EDT http://www.dslreports.com/forum/remark,22290627 Acanac PN : Thank you for reporting.
The team is checking ...]]> http://www.dslreports.com/forum/remark,22290627 Fri, 24 Apr 2009 15:14:53 EDT http://www.dslreports.com/forum/remark,22289753 anon : April 24 : I still have problem with VOIP : broken voice stream.

When I talk to a BELL rep, for inquiring about a new acct, he said " So, you are with VOIP service ? Don't you get cut during talking ...?

For our thoughts : Clearly, who is the source of the problem ? ]]> http://www.dslreports.com/forum/remark,22289753 Fri, 24 Apr 2009 12:32:59 EDT http://www.dslreports.com/forum/remark,22233934 anon : I always have the same problem except that it occurs less often.]]> http://www.dslreports.com/forum/remark,22233934 Tue, 14 Apr 2009 11:09:56 EDT http://www.dslreports.com/forum/remark,22222383 Acanac Inc : This problem has been resolved. ]]> http://www.dslreports.com/forum/remark,22222383 Sat, 11 Apr 2009 21:17:39 EDT http://www.dslreports.com/forum/remark,22198122 Acanac Inc : Hello,

This is a problem with a 514 area code and we have alrady contacted the carriers in that area. They are aware of the problem and said they would attempt to fix the problem last night. We are still working on it.

( UPDATE : problem seems to have been corrected. Please try again and let us know if you have any other problems )]]> http://www.dslreports.com/forum/remark,22198122 Tue, 07 Apr 2009 11:55:43 EDT http://www.dslreports.com/forum/remark,22198049 anon : Since two week, a lot of person have a problem with their communication. Very bad communication and the person speaking with me don't hear.
When do you fix the problem?
Don't you have a temporary alternative?]]> http://www.dslreports.com/forum/remark,22198049 Tue, 07 Apr 2009 11:45:58 EDT