| reply to fourboxers
Re: Official Windstream Tech Support I have been on the phone with your support tech and asked about my Windstream Security Package. I seem to be paying a monthly fee for one computer , but need to add my second computer. I followed his directions but was unable to get to the correct place so he could take over the instllation.
Can this be done through this website?? |
|
 sashwaPixie Cat Crunchin' n Foldin'Premium,Mod
join:2001-01-29
Alcatraz
kudos:14 | reply to fourboxers
(topic move) Problems with my connectionModerator Action
The post that was here, has been moved to a new topic .. »Is there any chance that my nearest box being upgraded soon? |
|
sashwaPixie Cat Crunchin' n Foldin'Premium,Mod
join:2001-01-29
Alcatraz
kudos:14 | reply to fourboxers
(topic move) Official Windstream Tech SupportModerator Action
The post that was here, has been moved to a new topic .. »Sagem 1704 Wireless Router Troubles |
|
 Wil
@windstream.net | reply to fourboxers
Re: Official Windstream Tech Support where can I find a book on this fast 1704 modem/router. 2wire was easy to set up my network. This one Im having some difficulties. |
|
| reply to fourboxers
(topic move) Modem reboot needed to correct speedModerator Action
The post that was here, has been moved to a new topic .. »Modem reboot needed to correct speed |
|
|
|
| reply to fourboxers
(topic move) Speed IssuesModerator Action
The post that was here, has been moved to a new topic .. »Speed Issues |
|
sashwaPixie Cat Crunchin' n Foldin'Premium,Mod
join:2001-01-29
Alcatraz
kudos:14 | reply to fourboxers
(topic move) Ashland, KY slow-downsModerator Action
The post that was here, has been moved to a new topic .. »Ashland, KY slow-downs |
|
 WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:28 | reply to eyeteach
Re: Official Windstream Tech Support eyeteach - I apologize for the issues with phone system failures you mention. In the issues you note these events were unplanned, and service was restored as quickly as possible. Your concern regarding the ability to reach tech support during these issues is noted, and will be reviewed.
In regards to compensation I would recommend that you contact our Billing department. If you have an account with a Service Level Agreement the compensation should be spelled out in the plan. Otherwise the billing department should be able to address your concerns.
-BP
--
We're here to help! wci.broadbandhelp@windstream.com |
|
| reply to fourboxers
Having tech support here is nice, BUT there is no backup plan to reach tech support when there is a problem. Twice in the last month there has been a total system failure of all Windstream services including calls to Tech support made from non Windstream cell phones(most recent 8/26/2010 4PM CDT). Having a business that switched to Nuvox, now Windstream, I have lost a lot of business with my phones being totally down during business hours on two separate occasions. I cannot understand how a large provider does not have an adequate backup plan to reach tech support and to maintain phone service. I would STRONGLY DISCOURAGE ANY BUSINESS FROM USING WINDSTREAM UNTIL THESE ISSUES ARE ADEQUATELY ADDRESSED and a backup plan and compensation is put into place. I will be switching to another carrier as soon as I can. |
|
sashwaPixie Cat Crunchin' n Foldin'Premium,Mod
join:2001-01-29
Alcatraz
kudos:14 | reply to fourboxers
(topic move) Problems in Tompkinsville, KentuckyModerator Action
The post that was here, has been moved to a new topic .. »Problems in Tompkinsville, Kentucky |
|
sashwaPixie Cat Crunchin' n Foldin'Premium,Mod
join:2001-01-29
Alcatraz
kudos:14 | reply to fourboxers
(topic move) Windstream Connection ProblemsModerator Action
The post that was here, has been moved to a new topic .. »Windstream Connection Problems |
|
| reply to fourboxers
(topic move) Official Windstream Tech SupportModerator Action
The post that was here, has been moved to a new topic .. »New Activation question... |
|
 PiggieI Actually use WindstreamPremium
join:2005-11-23
Orange Springs, FL | reply to Windstream
Re: Official Windstream Tech Support Thank you for being here!
There are a couple of threads open now where customers are not getting issues resolved by phone support. Maybe you can help them please.
»[Troubles] Intermittent service
»Windstream DSLAM *KABOOM*
--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with Tomato 1.18 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my neck | |
|
 BobecNo StoogePremium
join:2001-01-04
Jefferson, GA
 ·Windstream
| reply to Windstream
Couldn't help but notice that Windstream was getting more involved in providing answers and assistance to many on these boards. Nice to have an official company spokesperson here to help.
Welcome...and as long as you're here now, could you see about getting 24MB service in my neighborhood? LOL!
--
Are we having fun yet? |
|
| reply to fourboxers
(topic move) Official Windstream Tech SupportModerator Action
The post that was here, has been moved to a new topic .. »How to Contact Local Support |
|
| reply to BlueArcher
Re: Official Windstream Tech Support haha, I just noticed the date on this was 4/7... oops!  |
|
| reply to fourboxers
I was wondering when this would happen! Once I saw the tech support on Twitter, I knew it couldn't be far behind over here.
If these guys do HALF as good a job as the ATT/SBC guys did back in the day when they started tech support on this site, then we are in for a real treat. If anyone on here is having trouble with their DSL that they haven't gotten resolved by normal tech support methods, I highly recommend reaching out on here. I saw the guys on SBC/ATT support on DSLR fix some seriously off the wall on-going unresolved issues that customers had been having for years. |
|
WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:28 | reply to Doctor Olds
Thank you, we're glad to be a part of this community! |
|
