Topic 'Re: persistent quality problems, going to Uverse' in forum 'Vonage'

Topic 'Re: persistent quality problems, going to Uverse' in forum 'Vonage' - dslreports.com http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22228913 en Fri, 10 Feb 2012 19:14:13 EDT Fri, 10 Feb 2012 19:14:13 EDT Re: persistent quality problems, going to Uverse http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22572268 said by ImBatman:

said by mahermusic:

said by ImBatman:

i'm sure.
They screwed me over BIG time.

Uggggggghhhh.... Yes, we know... WE KNOW... You hate Vonage. Please put it in your signature so we all can read it.

We know we know, you're in love with vonage. Please dont put it in your signature, so we DON'T have to read about your infatuations with a crap company.
..or we don't have to read how you weren't able to hook up your little v-portal correctly. Directions can be tough, I know.
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1/20/09 = The final day of our Retarded Cowboy President!]]> http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22572268 Thu, 18 Jun 2009 12:36:28 EDT Re: persistent quality problems, going to Uverse http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22570940
To be honest I'm ready to throw my hands up and tell them to go back to POTS, even if it's 10x the cost. I'm just sick of people who can't tell the difference between a computer and "The Internet" screaming about every stupid trivial nonsense that pops into their heads.]]> http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22570940 Thu, 18 Jun 2009 09:03:52 EDT Re: persistent quality problems, going to Uverse http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22569055
Was your vonage device a v-portal? If it was a simple rollback of firmware would have fixed your problem
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GO LEAFS GO (all the way to the golf course)]]> http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22569055 Wed, 17 Jun 2009 20:28:28 EDT Re: persistent quality problems, going to Uverse http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22568406 said by mahermusic:

said by ImBatman:

i'm sure.
They screwed me over BIG time.

Uggggggghhhh.... Yes, we know... WE KNOW... You hate Vonage. Please put it in your signature so we all can read it.
We know we know, you're in love with vonage. Please dont put it in your signature, so we DON'T have to read about your infatuations with a crap company. ]]> http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22568406 Wed, 17 Jun 2009 18:21:19 EDT Re: persistent quality problems, going to Uverse http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22561415 said by ImBatman:

i'm sure.
They screwed me over BIG time.

Uggggggghhhh.... Yes, we know... WE KNOW... You hate Vonage. Please put it in your signature so we all can read it.
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1/20/09 = The final day of our Retarded Cowboy President!]]> http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22561415 Tue, 16 Jun 2009 16:36:58 EDT Re: persistent quality problems, going to Uverse http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22558263 They screwed me over BIG time.

They're the worst excuse for a company there is, right alongside AS&S and eBay. But, at least in AS&S' case, I can see they were clearly incompetent jackasses; not malicious lying bastards. Even as much as i loathe the ebay bored of dictators, and their lying, scheming selves, well, yeah, they might be just as bad. Hard to say for sure. But, needless to say, Vonage has lost me, forever, and will get as much bad publicity from me as possible.
Hey, they deserve it, afterall. :D]]> http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22558263 Tue, 16 Jun 2009 06:00:58 EDT Re: persistent quality problems, going to Uverse http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22322765 said by PX Eliezer:

The Vonage CSR's are probably in a bad mood because they invested in Vonage stock.

Once at $ 17.00 a share, now about $ 0.38 a share (38 cents).

What's that old expression about the shit hitting the fanboys?
Ha... you think the Vonage CSR's have any of Vonage's stock? The CSR'S?
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1/20/09 = The final day of our Retarded Cowboy President!]]> http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22322765 Fri, 01 May 2009 06:34:08 EDT Re: persistent quality problems, going to Uverse http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22322493 All you had to do is
Have AT&T assign a Public IP which they can do it in 5 sec if you give them MAC number of your Vonage Device (found underneath the Device)
Problem sloved]]> http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22322493 Fri, 01 May 2009 02:15:48 EDT Re: persistent quality problems, going to Uverse http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22322492 All you had to do is
Have AT&T assign a Public IP which they can do it in 5 sec if you give them MAC number of your Vonage Device (found underneith the Device)
Problem solved]]> http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22322492 Fri, 01 May 2009 02:15:34 EDT Re: persistent quality problems, going to Uverse http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22322061
Once at $ 17.00 a share, now about $ 0.38 a share (38 cents).

What's that old expression about the shit hitting the fanboys?]]> http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22322061 Thu, 30 Apr 2009 23:27:42 EDT Re: persistent quality problems, going to Uverse http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22321794 http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22321794 Thu, 30 Apr 2009 22:27:53 EDT Re: persistent quality problems, going to Uverse http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22320916 said by PX Eliezer:

if Vonage is always right, and if dissatisfied customers are always wrong, then why ever bother discussing anything?
Sounds good. Mods, close off this topic, we're finished!
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1/20/09 = The final day of our Retarded Cowboy President!]]> http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22320916 Thu, 30 Apr 2009 19:23:09 EDT Re: persistent quality problems, going to Uverse http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22316659 said by mahermusic:

You used a faulty router.

On what basis do you say that?

We can speculate, but there is no certainty.

Also: Everybody and everything on this world has faults. Do you believe that Vonage has any faults at all, or are they as perfect as could ever be?

If Vonage is the absolute "greatest", if they have no faults and no room for improvement, if Vonage is always right, and if dissatisfied customers are always wrong, then why ever bother discussing anything?]]> http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22316659 Wed, 29 Apr 2009 23:00:02 EDT Re: persistent quality problems, going to Uverse http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22315966 said by DallasMike:

said by mahermusic:

You agreed to their TOS when you signed up.

It's YOUR fault.

Thanks for the post - you have succinctly summed up the Customer Service philosophy Vonage expressed to me.
Yup... truth hurts.

Oh, and you're welcome!
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1/20/09 = The final day of our Retarded Cowboy President!]]> http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22315966 Wed, 29 Apr 2009 20:50:47 EDT Re: persistent quality problems, going to Uverse http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22314884 said by mahermusic:

You agreed to their TOS when you signed up.

It's YOUR fault.

Thanks for the post - you have succinctly summed up the Customer Service philosophy Vonage expressed to me. ]]> http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22314884 Wed, 29 Apr 2009 16:57:26 EDT Re: persistent quality problems, going to Uverse http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22314836 said by DallasMike:

No, no return on hardware after the first 30 days.

So the fact that I've been working with their tech support since day 1 to resolve issues, which were never resolved, doesn't count in their book. 30 days have passed, so I'm out of luck.

Maybe others can learn from my mistake:

Vonage HAS A LONG-TERM COMMITTMENT THAT MAY NOT BE OBVIOUS UP FRONT

It does not matter to Vonage whether your service works or not, you will be held to every term in the TOS. They tell me there is no way to waive any fees regardless of satisfaction level.

Buyer beware for sure.
You used a faulty router.

You agreed to their TOS when you signed up.

It's YOUR fault. Good luck with un-Verse
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1/20/09 = The final day of our Retarded Cowboy President!]]> http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22314836 Wed, 29 Apr 2009 16:48:15 EDT Re: persistent quality problems, going to Uverse http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22314331
So the fact that I've been working with their tech support since day 1 to resolve issues, which were never resolved, doesn't count in their book. 30 days have passed, so I'm out of luck.

Maybe others can learn from my mistake:

Vonage HAS A LONG-TERM COMMITTMENT THAT MAY NOT BE OBVIOUS UP FRONT

It does not matter to Vonage whether your service works or not, you will be held to every term in the TOS. They tell me there is no way to waive any fees regardless of satisfaction level.

Buyer beware for sure.]]> http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22314331 Wed, 29 Apr 2009 15:10:50 EDT Re: persistent quality problems, going to Uverse http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22302264

quote:
6.5 Fees upon disconnection.
(a) Disconnection by you. If you attempt to disconnect service before the end of your current service term, you will be responsible for all the charges for your current term, including unbilled charges, plus any disconnection fee. In addition, if you disconnect service that is based on a commitment before the end of the commitment, you agree to pay us the applicable recovery fee.

It's possible that you can get some of that credited back when you return your ATA -- I'm not sure.]]> http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22302264 Mon, 27 Apr 2009 12:19:40 EDT Re: persistent quality problems, going to Uverse http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22302011 http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22302011 Mon, 27 Apr 2009 11:22:39 EDT Re: persistent quality problems, going to Uverse http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22242349 http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22242349 Wed, 15 Apr 2009 17:44:04 EDT Re: persistent quality problems, going to Uverse http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22232331
If you read the main VoipTechChat forum, you would see that router issues are quite common.

And I'd like to express my hope that AT&T does not go on strike in the next 10-15 days, in which case your U-Verse installation (and your porting) may be rather a mess.]]> http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22232331 Mon, 13 Apr 2009 23:52:10 EDT Re: persistent quality problems, going to Uverse http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22231233 http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22231233 Mon, 13 Apr 2009 20:21:35 EDT Re: persistent quality problems, going to Uverse http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22229724 http://www.dslreports.com/forum/Re-persistent-quality-problems-going-to-Uverse-22229724 Mon, 13 Apr 2009 15:44:48 EDT persistent quality problems, going to Uverse http://www.dslreports.com/forum/persistent-quality-problems-going-to-Uverse-22228913
Its a shame - good concept, good price, bad product quality for me. :huh:]]> http://www.dslreports.com/forum/persistent-quality-problems-going-to-Uverse-22228913 Mon, 13 Apr 2009 13:27:02 EDT