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myokitis

join:2004-06-19
Alexandria, VA

1 edit
reply to fiberguy

Re: ISP/Video Competition

said by fiberguy:

I can't disagree with you ANY more on your post and if there was EVER a shill on this site, it's you . . .No, the competition is NOT intense as you think..
This is now getting personal . . .

I won't bother replying to all of your points. But my viewpoint is formed by this: I've seen way too many colleagues laid-off/RIF'd to be comfortable that is is somehow not a competitive industry. The jobs aren't going away because there's not competitive pressure.

According to their annual reports, in 2007 T & VZ combined lost 6.4M residential access lines, and only gained 1.5M broadband lines. To somehow imply that competition is not having a profound impact on these companies is just not rational.

The intensity-level in my daily work environment is constantly escalating. The corporate culture has irrevocably changed. Again, complacency is not causing this.

I care not what you or others on this site say. Myself and all of my colleagues live it daily. We're fighting for our jobs.


Link8

join:2001-12-16
Davis, CA

Don't throw out your unused Rollover Megabytes(tm)! Some customers just aren't lucky enough to be on TimeWarner Cable, the world's most reliable network!


fiberguy
My views are my own.
Premium
join:2005-05-20
kudos:3
reply to myokitis

Maybe it's time to stop raping customers for $upwards of $40 for local phone service.

I'm sorry to tell you, but you can spin this how you want, but not many are going to buy it. Residential access line loss? to what? VZ's own cellular service? And, are they losing residential lines to the fact they are charging WAY too much for a land line anyway?

.. get this one. AT&T service.. if you buy a regular POTS line, local service with a typical feature pack is about $40 a month. HOWEVER, when you buy it as part of U-Verse, somehow, that copper line is subject to different rules, terms, etc. SOMEHOW that VERY copper line's Voice Mail becomes no charge, ie: included. They give you the option of using their voip service or remain on copper.. but again, the copper line now falls under a different set of rates and rules DRAMATICALLY lowering the price.

Phone companies I do NOT feel sorry for. It has NOTHING to do with competition. It has EVERYTHING to do with the fact they do not want to get into the game.

You call it competition, I call it the loss of a horrendous century of strong holds on consumers and over charging them for sub-par services.

You're not the only one here, guy, that works or has worked in the industry, yet you make it all dramatic and sound like you know more than anyone else. Again, smug..

The providers need to stop manipulating consumers, and the prices they pay. Put out a product, sell the service at a reasonable rate, PROVIDE CUSTOMER SERVICE and the customer will come. But, ANYONE in the industry that thinks the consumer wants to talk to a recording, or have a recording call their home to do the job of a human, or that somehow the copper service provided is worth far more than it really is.. well, it deserves to die.

I, and many people here, are not about supporting a business that continues down the past of yesterday just for the name of it's own survival. The communications industry needs to focus more on the customer's needs like every other's business.