RamsteinUSA
join:2007-02-15
Vista, CA
 ·RoadRunner Cable
|  Vista, Ca. RoadRunner Cable Signal Dropouts
»/linequality/nil/2512211 
Lina Quality Vista, Ca. The packetLoss and droputs have been intolerable. The RoadRunner/Time Warner Techs have been out again and even put an Attenuator on the cable to the Cable Modem. The techs have always made sure I have the best cable and connectors and splitters. I even run a dedicated cable to the cable modem, and the Digital TV boxes run off another cable.
No matter whater I do and they do, the cable line quality has been nothing but lots of dropouts. I try to see if unplugging the cable modem and router for a few minutes, then plugging them back in will help. That does help for a while, then it all goes bad again, within a few hours.
But, like I said, the techs have always done their best to make sure all the cable and parts are proper and have the best connections and signals they can get. |
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Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV
| • The packet loss is at your hop. Somewhere between your box and the CMTS.
• Can you post your signals?
• Have you tried it without the router?
• What specific issues do you have? MODEM loosing sync, slow page loads, etc ... ?
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"You can observe a lot by watching". Yogi Berra |
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RamsteinUSA
join:2007-02-15
Vista, CA
·RoadRunner Cable
1 edit | reply to RamsteinUSA
ISP |
The dropouts are when it will not load a website, or load slowly. then it will load at a nornal speed and switch back and forth for hours... Modem loses connection with the Internet every few minutes... or can be good for hours or days with no problems..
It is as if the network has a problem..
My main computer is not wireless but 3 other computers in my house are wireless. The router is working fine..
The signals.. :
Frequency 705000000 Hz
Signal To Noise Ratio 31.5 dB
Power Level -14.6 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 2
Frequency 29808000 Hz
Power 36.0 dBmV |
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Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV
2 edits | Your signals are not very good. I would call the ISP and tell them to get out here and fix it.
The CSR can run a ping test for latency and they can see what you MODEM signals are.
Don't assume anything at this point. The box, NIC, CAT5, the router etc ... are all in play.
--
"You can observe a lot by watching". Yogi Berra |
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RamsteinUSA
join:2007-02-15
Vista, CA
·RoadRunner Cable
1 edit | said by Irish Shark  :Your signals are not very good. I would call the ISP and tell them to get out here and fix it. The CSR can run a ping test for latency and they can see what you MODEM signals are. Don't assume anything at this point. The box, NIC, CAT5, the router etc ... are all in play. I thought I made it clear, they were already out here 2 days ago and checked everything... they changed a connector that connects the house cable to the cable box on the street. They added an attenuator to the cable on the back of the cable modem. |
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Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV
| said by RamsteinUSA :said by Irish Shark :Your signals are not very good. I would call the ISP and tell them to get out here and fix it. The CSR can run a ping test for latency and they can see what you MODEM signals are. Don't assume anything at this point. The box, NIC, CAT5, the router etc ... are all in play. I thought I made it clear, they were already out here 2 days ago and checked everything... they changed a connector that connects the house cable to the cable box on the street. They added an attenuator to the cable on the back of the cable modem. I can read. I know that they were out there already. However, the problems are still there. You cannot fix it; the ISP has to. If you do not want to deal with them and live through it, that is your decision.
Have a good day.
--
"You can observe a lot by watching". Yogi Berra |
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Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV
4 edits | reply to RamsteinUSA
... |
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RamsteinUSA
join:2007-02-15
Vista, CA
·RoadRunner Cable
| reply to Irish Shark
Sorry,, didn't mean tp come off as non-appreciative..
just tired, burned out, and sick..
said by Irish Shark :said by RamsteinUSA :said by Irish Shark :Your signals are not very good. I would call the ISP and tell them to get out here and fix it. The CSR can run a ping test for latency and they can see what you MODEM signals are. Don't assume anything at this point. The box, NIC, CAT5, the router etc ... are all in play. I thought I made it clear, they were already out here 2 days ago and checked everything... they changed a connector that connects the house cable to the cable box on the street. They added an attenuator to the cable on the back of the cable modem. I can read. I know that they were out there already. However, the problems are still there. You cannot fix it; the ISP has to. If you do not want to deal with them and live through it, that is your decision. Have a good day. |
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RamsteinUSA
join:2007-02-15
Vista, CA
·RoadRunner Cable
| just keeping a record..
today: 04-24-09
Frequency 711000000 Hz
Signal To Noise Ratio 31.6 dB
Power Level -13.1 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 1
Frequency 23408000 Hz
Power 35.0 dBmV |
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RamsteinUSA
join:2007-02-15
Vista, CA
·RoadRunner Cable
| reply to RamsteinUSA
stil having problems tonight, after leaving cable modem disconnected for six hours this morning..
I removed the attenuator and got these measurements:
Frequency 711000000 Hz
Signal To Noise Ratio 33.5 dB
Power Level -9.9 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 1
Frequency 23408000 Hz
Power 35.0 dBmV |
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RamsteinUSA
join:2007-02-15
Vista, CA |  last night no problems while online in games.. hosted games too... hope it is going to stay this good..
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RamsteinUSA
join:2007-02-15
Vista, CA
·RoadRunner Cable
| reply to RamsteinUSA
update: problems continued..
I called RoadRunner tech support, they came out again today, they put in a new cable modem. Again, still having problems that started just after the tech left my home.
I have lots and lots of disconnects/dropouts. I have a newer DI-624 Router. (I sent it in about a year ago for a replacement because the previous one had been giving problems with wireless distance on some of my wireless computers).
I have 4 computers in my house. I also have a new Trennet Router I used for only a few months, that was to make sure my D-Link is working fine. That one is currently not being used, it is a backup.
Test result just now:
»/linequality/nil/2516826 |
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RamsteinUSA
join:2007-02-15
Vista, CA
·RoadRunner Cable
1 edit | reply to RamsteinUSA
It's been running good later last night and today.. so far.. intermittent problems really suck! you would think if it were the fault of my computers and equipment it would happen all the time and not random..
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RamsteinUSA
join:2007-02-15
Vista, CA
·RoadRunner Cable
| 
Cable Modem info | 
Cable Modem info | 
Cable Modem info | 
Cable Modem info |
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RamsteinUSA
join:2007-02-15
Vista, CA
1 edit | more line quality tests..
»/linequality/nil/2520263 |
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RamsteinUSA
join:2007-02-15
Vista, CA | this line test has no router on my home network. I removed it, rebooted everything:
»/linequality/nil/2520296 |
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RamsteinUSA
join:2007-02-15
Vista, CA
·RoadRunner Cable
| I disconnected my router. I am running my computer direct to the cable modem. I called RoadRunner. They ran tests to my modem. They said everything is fine. They gave me a ticket number. I will see what happens over the next few days. I wil see if I can gets some results before everyone gets home and have to connect my rotuer back up so everyone has Internet access here. We have 4 computers. |
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RamsteinUSA
join:2007-02-15
Vista, CA
·RoadRunner Cable
1 edit | reply to RamsteinUSA
I installed a signal booster, RCA brand ($40). The signal at the cable modem is now at -6db with the signal booster. It was between -11db and -9db, depending on when it was checked.
The cable company sent a tech out again, this tiime they found a crushed cable in the Cable street box. Apparently whoever was in the TW/RR street box last, crushed the cable with the lid. he fixed that cable. TW/RR gave me 12 months of RR Turbo upgrade free for 12 months. All is well. All seems fixed.
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Irish Shark
Play Like A Champion Today
Premium,MVM
join:2000-07-29
Las Vegas, NV | Finally! Glad you got it fixed. |
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RamsteinUSA
join:2007-02-15
Vista, CA
·RoadRunner Cable
| »/linequality/nil/2562262
really seems bad this weekend with times where it stops and I have to unplug and reboot everything to get it going again..
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