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Forums » Equipment Support » Hardware By Brand » Netopia/Cayman » [netopia] Verizon DSL connection problem with Netopia 3341-ELK m
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« [netopia] how to log in remotely to netopia3347-02-1002  
kkh

join:2009-04-20
Monrovia, CA

[netopia] Verizon DSL connection problem with Netopia 3341-ELK m

Switched from Earthlink to Verizon DSL service to save $ (already had Verizon home phone) and Verizon CS told me I could still use the modem Earthlink provided me with (Netopia 3341-ELK).

Since Verizon DSL has been activated, I no longer have internet service. The modem isn't 'talking' to Verizon. All lights on the modem are working except the PPPoE light and error message when I try to connect to the internet keeps showing PPPoE fail & PING fail. My Network connections under my computers control panel are showing the new Verizon ISP addresses.

It seems that other posts have showed that users have been able to continue using their Earthlink provided modem with a different DSL provider with no problems. How can I get my modem to 'talk' to Verizon? If I need to reset it (besides turning it off & on and resetting using a push pin in the back of the modem), how do I go about doing that?
permalink · 2009-04-20 19:50:08 · Print · Reply to this

tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
·Hollis Hosting
·Verizon Online DSL
·Fairpoint Communic..

Re: [netopia] Verizon DSL connection problem with Netopia 3341-E

Welcome to BBR

Assuming Verizon DSL is actually activated problem may be incorrect ATM settings. Verizon used VPI/VCI of 0:35. Netopia is supposed to automatically detect ATM settings. If not it is easy to set manually.

Have you been able to get a user name and password for your Verizon DSL account? Normally Verizon modem/routers walk new customer through setup via a walled garden.

If you are still having trouble may want to post question in the Verizon DSL forum.

/tom
permalink · 2009-04-20 20:33:02 · Reply to this
Forums » Equipment Support » Hardware By Brand » Netopia/Cayman« [netopia] how to log in remotely to netopia3347-02-1002  

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