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| MagicJack settles with Fla. AG over customer complaints
April 15, 2009
MagicJack settles with Fla. AG over customer complaints
[South Florida Business Journal]
Florida’s attorney general said Wednesday he has reached a settlement with MagicJack LP over charges the Palm Beach County company charged customers for a long distance phone service during what was supposed to be a free 30-day trial.
Bill McCollum’s office began investigating the company’s business practices last July after receiving numerous complaints from consumers about the product, which connects a household phone to a computer, allowing customers to make unlimited long-distance calls over the Internet.
The investigation also found that the product had limitations that were not properly disclosed, and that the company did not have enough customer service agents to deal with consumer complaints, according to a news release from McCollum’s office.
As part of the settlement, the company has agreed to implement various new practices to assist its customers, including a guarantee that all inquires will be responded to within 24 business hours and a disclaimer on the first page of its Web site, clarifying the eligibility requirements to participate in a free trial offer.
The company, which has resolved the 500 customer complaints, also will reimburse the state for the costs associated with the investigation. |
