broccoli
join:2007-11-29
Portland, OR
| reply to RJLadd
Re: Good experience with Syswan technical support
No, I am not trolling. What do you see in the thread you referred to in your first post? An enthusiastic vendor rep plus a few anonymous users that have nothing but praises for the company or its products. Since then this board has seen a few similar posts (that are no longer viewable) about the same company. Given all that, it's just too easy to jump to conclusions.
As far as I can tell, this company, along with many others (such as this and this), sell the same generic hardware with branded/customized firmware. It's all about the firmware.
The problems you are experiencing are serious and are not what I would expect in a $200 router. Unfortunately the firmware releases posted on the company's website are all version 1 and almost a year old. I known I would be at least mildly upset if the only positive experience with a vendor is the tech support department.
During your DNS outages, you might want to check to see if it's really just DNS problems as opposed to a total routing failure. Can you still reach external sites by IP addresses when that happens? Also I have seen cases where multi-WAN routers could send DNS requests to the wrong ISP's nameserver/wrong WAN port, and the workaround is to use third-party DNS servers that are not ISP specific.
I wish you good luck in your troubleshooting, and keep us posted on your findings. |
