ImBatman
join:2004-04-21
Lancaster, CA
| reply to jac2598
Re: [Equipment] Sudden call quality issues with Vonage
Figures.
Thanks, tho. i KNEW it was Vonage. The lying bastards kept trying to blame Time Warner. I knew that was a lie. Never had any proof.
I sued sue their lying butts, but, it's too much of a PITA.
Ive had T/W phone service for nearly a year. My internet connection would constantly fail, and audio quality sucked (on a good day).
I hope someone files a huge class action lawsuit that shuts them down forever. I hate them, almost as much as I hate ebay and AS&S. My unholy trinity of evil companies that should all do the universe a favor and close their doors forever.  |
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tdrake2175ds
join:2009-03-01
Alpharetta, GA
| reply to jac2598
Thanks. I tried to register in the forums and it won't let me register. I'm not sure what the issue is, I tried about a dozen times and it kept saying the ID was in use, even with several different IDs I tried.
I am waiting on my new motorola. If I have issues after it comes in, I'll call them and tell them to downgrade the firmware and see if that works. They did say I was using the latest firmware, but they couldn't tell me the date it was pushed. |
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jac2598
join:2002-04-10
Islip, NY
1 edit | reply to tdrake2175ds
I had voice quality issues for over a month. I was sent out 2 different v-portal units, tried all sorts of networking changes (from turning off my actiontec's firewall, to giving the v-portal a static IP).
I came across the direct Vonage forums via google search and was able to PM someone within "engineering". That entire thread had people talking about the same issue.
All seemed to point to a firmware upgrade gone bad - but not for everyone. Look for the thread "Audio drop outs" under "Vonage V-Portal"
Long story short, I had my firmware rolled back to the 2.8 version for the v-portal. I have not had a voice quality issue since.
The problem I had, even after speaking with Level 1 and the Advanced team, they still didn't know the problem. They kept making adjustments "at their end".
Hope this helps. |
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tdrake2175ds
join:2009-03-01
Alpharetta, GA
| reply to tdrake2175ds
Thanks.
I called tech support again yesterday and actually got a really good "advanced" tech. The level 1 tech tried about everything (apparently the first time I called, all the tech did was to change my call quality level). After several tries, I got to the level 2 tech who actually seemed to know a thing or two about networking and VOIP internals. They are sending me out a replacement router (a Motorola refurb unit) to see if that solves the problem.
I am starting to think that it may be comcast itself. When I ran some speed tests from "mycooltools.com" the tech commented that my bandwidth and speeds were way overkill and could probably handle 6 or 7 lines. He also said that comcast tends to be problematic because of their "speed boost" technology they are using.
I'll get my new router on Tuesday and I'll go from there. |
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jnjrjbc
join:2007-05-28
| reply to tdrake2175ds
I'm still using that same router after 6 years of service with no problems, and it's not unlocked. Now, that's not to say it's not your router, but I'd continue to verify the connection side of things before shelling out the cash for a new one.
I'm sure there's enough experts here to get you going. |
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tdrake2175ds
join:2009-03-01
Alpharetta, GA | reply to tdrake2175ds
Which one would you suggest I get? I know this router is old and is due for an upgrade, but what's the best option? |
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voipworker
@windstream.net | reply to tdrake2175ds
Let's see, you have the RT31P2? Time to upgrade that device to the newer vportal.  |
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tdrake2175ds
join:2009-03-01
Alpharetta, GA
| reply to garys_2k
I tried it and here are the results. I'd appreciate any insight. (sorry so wordy, I"m trying to provide a complete picture). I am afraid I am not really doing so well at interpreting them. It would seem that the discards at 3.1 percent is too high ( I know the network team would be going ballistic if this were on the WAN at work ), but I am far from an expert in VOIP.
When I ran the voip traceroute, the total route was around 67 ms, and 17 hops. The longest hops were 33ms between LA and Dallas (hop 5 to hop 6) , and then 21 ms from Dallas to Nashville (hop 6 to hop 7). There was 4 ms from Nashville to Atlanta (hops 7-17), and there was 8 ms from the host to the backbone in LA (hops 1-5). A regular traceroute and ping from my system to the remote host show similar latency between 70-100ms, and taking 23 hops.
Here are the stats from the test.
From me to San Jose:
Round-Trip
Latency 159 ms
Packet Discards 3.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter Min: 0 ms
Avg: 8 ms
Max: 50 ms
Post-Dial Delay 141 ms
Call Setup Time 157 ms
Media Delay 297 ms
To me from San Jose:
Round-Trip
Latency 159 ms
Packet Discards 1.5%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter Min: 4 ms
Avg: 7 ms
Max: 42 ms
Post-Pickup Delay 119 ms
Call Setup Time 113 ms
Media Delay 152 ms |
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garys_2k
join:2004-05-07
Farmington, MI | reply to tdrake2175ds
Run a "Preserve Speech Quality" test to San Jose at »www.testyourvoip.com/ and see how well it works. Repeat right after a bad call to see what the issues are. |
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jnjrjbc
join:2007-05-28
| reply to tdrake2175ds
Sounds like you've checked just about everything already, but have you tried a different phone (or phone cord)? Also, your levels could look good for the modem and you could still have packet loss issues causing problems with your Vonage service. Do a packet loss test with the tools here and post back. |
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tdrake2175ds
join:2009-03-01
Alpharetta, GA
| All:
I have in the last several months started having issues with Vonage. I talked to their tech support, and they are, well, not really that helpful. The issue is that all of a sudden, I am having call quality issues. I've had this service for 5 years in 2 states, and have only had problems in the last few months. I thought it was comcast, but the signal levels are good, and even when I plug directly into my cable modem (as opposed to the splitter) the quality doesn't improve.
Equipment:
Comcast cable internet
Linksys cable modem BEFCMU10 ver. 4
Provisioned at 13200 down, 2200 up, speedtest results seem to back these numbers.
Linksys RT31P2
Voice Version: 3.1.6(LI)
Router firmware: 1.30.01, Sep 2 2005
I've tried raising and lowering the call quality slider (no help).
I tried turning on QoS at 256kb/s for ports 256 and 512 as high, and everything else as low, and that didn't help.
I haven't unlocked the router.
I am not really sure what to try next. I was thinking a firmware update to the router firmware(there is a later firmware on the Linksys page) could help, or maybe I need to get vonage to update or downgrade the firmware they have in the "voice" portion.
Do I need to maybe just dump this router entirely and start with a new one?
Any advice is appreciated.
Thanks.
TD |
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