jjeffeory
join:2002-12-04
USA
| reply to aparis99
Re: TWC Has a downgrade fee too they charge $2.99 fee
Extra fees are asinine and really show how little some companies care about the people who give them money for a service. When you have good customer service, you do not charge these fees. People are tired of being nickled and dimed to death from every industry. If the industries are going to do that, their initial price should be much lower. Who cares if the customers change their plan? You've got an agent there twiddling their thumbs. They might as well do something... |
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jester121
Premium
join:2003-08-09
Lake Zurich, IL
 ·surpasshosting
 ·ViaTalk
| Completely disagree. The customers who cost the company money with silly phone calls are the ones playing the nickel-and-dime game, and should have to pay if they want to flip-flop back and forth between plans. It costs money to have people answering the phone and making adjustments to bills, so charging for frequent account changes makes sense to me. |
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jjeffeory
join:2002-12-04
USA
1 edit | Yes, those pesky, inconvenient customers... They're really a problem. If it wasn't for them, these companies wouldn't have to have customer service. Think of all the money they could save then!
jester121, I respect your disagreement. Some people are unreasonable. Most people aren't unreasonable. Frankly, the customers wouldn't play the nickel-and-dime game if they felt they were getting appropriate value for their services. Most people wouldn't play the nickel-and-dime game if THEY weren't being nickeled-and-dimed for things that have historically been gratis and accepted as part of the service. It seems like our society has gotten away from being customer-centric and gone towards being corporate-centric. The signs are everywhere. It's kind of sad... Your sentiment kinds of summed up what the corporations seem to feel about the customer. Screw the customer. They need us more than we need them.... Thanks. |
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jester121
Premium
join:2003-08-09
Lake Zurich, IL
·surpasshosting
·ViaTalk
| I don't disagree with much of what you're saying, but it's kind of pointless to wistfully remember those good old days. Companies that refused to accept the fact that customers are not only sometimes wrong, but in fact that a large number of customers go out of their way to screw over companies, are no longer in business. Just like any number of other competitive advantages, those that chose not to adapt chose to fail, and aren't around. Companies that are smart enough to cut loose their unprofitable/bothersome customers and quit taking their crap will survive just fine, because bosses finally realized that for certain markets it's a zero sum game and they're content to shuffle market share back and forth.
We can argue all day about chicken vs. egg -- did some customers ruin it for everyone by scamming and trying to take advantage, or did companies "deserve" to get screwed over since they're inherently evil. However, it's not something I care deeply about, and I don't think I'm going to change anyone's mind one way or another. |
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davey
@rcn.com
| reply to jester121
This is supposed to be a tech company, not a corner store. If RCN were not run so badly it could easily let customers change their plan online. As it is, you have to spend half an hour minimum just to get some guy in India to switch your phone features (after RCN arbitrarily changed them without notice). |
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