Lake Zurich, IL
reply to jjeffeory
Re: TWC Has a downgrade fee too they charge $2.99 fee I don't disagree with much of what you're saying, but it's kind of pointless to wistfully remember those good old days. Companies that refused to accept the fact that customers are not only sometimes wrong, but in fact that a large number of customers go out of their way to screw over companies, are no longer in business. Just like any number of other competitive advantages, those that chose not to adapt chose to fail, and aren't around. Companies that are smart enough to cut loose their unprofitable/bothersome customers and quit taking their crap will survive just fine, because bosses finally realized that for certain markets it's a zero sum game and they're content to shuffle market share back and forth.
We can argue all day about chicken vs. egg -- did some customers ruin it for everyone by scamming and trying to take advantage, or did companies "deserve" to get screwed over since they're inherently evil. However, it's not something I care deeply about, and I don't think I'm going to change anyone's mind one way or another.