Topic 'Earthlink Out(r)age' in forum '' - dslreports.com http://www.dslreports.com/forum/Earthlink-Outrage-22280010 en Thu, 09 Feb 2012 08:48:45 EDT Thu, 09 Feb 2012 08:48:45 EDT Re: Earthlink Out(r)age http://www.dslreports.com/forum/Re-Earthlink-Outrage-22282515 said by k1ll3rdr4g0n:

Why did Earthlink even manage the DNS in the first place? I happen to agree with you that that is not a good idea - but one can make an argument that it makes sense to have a major provider manage outside DNS (which should result in a faster DNS response time etc. etc.). And I cannot really blame people who made that decision - it was done many years ago, in the dialup era (the company got domain registration and hosting, and web and email hosting AND a couple of dialup accounts - the most important part of the deal at the time! - through Mindspring for a reasonable price).

said by k1ll3rdr4g0n:

You should be able to change DNS servers. If you couldn't that should have been a red flag to grab your auth code, unlock the domain and move to a different registrar.
Once again, I could not agree more, we should be able. Emphasis on SHOULD. And it was a red flag. I had immediate discussions with Earthlink and Network Solutions (our new registrar of choice) how to proceed with the domain SOA and DNS move. The tech from Network Solutions happened to have previous experience with the company that was in the same situation as us - domain registered through Earthlink, with underlying ownership uncertainties - and, according to him, their outage was 72 hours. (Having spoken with Earhlink techs at the time, I believed it - they were less than willing to facilitate SOA transfer, to say the least.) Now it looks like we will have to do it on an emergency basis - I really do not see Earthlink staying in business much longer.

Look, this thread is really about Earthlink - not about my company. (I feel we are hijacking the thread.) Whatever we did or did not do is IMHO beside the point - the fact that Earthlink, an ISP and service provider, did not have (1) adequate backup generators and/or (2) at least one failover location - and thus allowed itself to have nationwide outage lasting six hours is a HORRIBLE statement about their business. ]]> http://www.dslreports.com/forum/Re-Earthlink-Outrage-22282515 Thu, 23 Apr 2009 07:41:32 EDT Re: Earthlink Out(r)age http://www.dslreports.com/forum/Re-Earthlink-Outrage-22283140 http://www.dslreports.com/forum/Re-Earthlink-Outrage-22283140 Thu, 23 Apr 2009 06:45:01 EDT Re: Earthlink Out(r)age http://www.dslreports.com/forum/Re-Earthlink-Outrage-22282944 http://www.dslreports.com/forum/Re-Earthlink-Outrage-22282944 Thu, 23 Apr 2009 03:14:23 EDT Re: Earthlink Out(r)age http://www.dslreports.com/forum/Re-Earthlink-Outrage-22281200 http://www.dslreports.com/forum/Re-Earthlink-Outrage-22281200 Wed, 22 Apr 2009 20:25:17 EDT Re: Earthlink Out(r)age http://www.dslreports.com/forum/Re-Earthlink-Outrage-22280338 said by nikolastojsi:

We are actually very good failoever-wise, and we do have multiple email servers - on two separate ISP links, and with a TESTED backup generator, in fact. However, Earthlink is still hosting our outside DNS (mainly because our outside domain was purchased through them - long ago and a long story), and they refuse to change the SOA record. That mess requires 72 hours to straighten out (according to Earthlink), so it is scheduled to change during the next long weekend (7/4).

IMHO, it is not end of the world, by no means - but it is the end of Earthlink, also IMHO.

Btw, I am happy that you are holding us to higher standard than you do Earthlink!
Why did Earthlink even manage the DNS in the first place? You should be able to change DNS servers. If you couldn't that should have been a red flag to grab your auth code, unlock the domain and move to a different registrar.]]> http://www.dslreports.com/forum/Re-Earthlink-Outrage-22280338 Wed, 22 Apr 2009 17:31:31 EDT Re: Earthlink Out(r)age http://www.dslreports.com/forum/Re-Earthlink-Outrage-22280318 http://www.dslreports.com/forum/Re-Earthlink-Outrage-22280318 Wed, 22 Apr 2009 17:26:55 EDT Re: Earthlink Out(r)age http://www.dslreports.com/forum/Re-Earthlink-Outrage-22280175
IMHO, it is not end of the world, by no means - but it is the end of Earthlink, also IMHO.

Btw, I am happy that you are holding us to higher standard than you do Earthlink!]]> http://www.dslreports.com/forum/Re-Earthlink-Outrage-22280175 Wed, 22 Apr 2009 17:03:00 EDT Re: Earthlink Out(r)age http://www.dslreports.com/forum/Re-Earthlink-Outrage-22280064 said by nikolas :

The fact that a major (soon to be minor) provider has neither a reliable power generators nor a failover plan does not bode well for their future, to say the least.Earthlink isn't the first nor the last to find out that a backup generator isn't generating quite like how they wanted. Usually companies find out these types of things only when their service is call upon and they don't work. Unfortunate, yes. End of the world, no. SMTP is resilient. It will survive a few hours or even a day or two with downtime. The summary doesn't even state that the problem is necessarily within Earthlink's direct control.

Incidentally, this is third time in two years that Earthlink-generated outage causes a major problem for my business. We will be Earthlink-free ASAP.
Well, why don't you have a failover plan? It's not hard to have a backup mail server. You'd think you would have had a failover plan after the first major problem for your business...]]> http://www.dslreports.com/forum/Re-Earthlink-Outrage-22280064 Wed, 22 Apr 2009 16:46:11 EDT Earthlink Out(r)age http://www.dslreports.com/forum/Earthlink-Outrage-22280010
Incidentally, this is third time in two years that Earthlink-generated outage causes a major problem for my business. We will be Earthlink-free ASAP.]]> http://www.dslreports.com/forum/Earthlink-Outrage-22280010 Wed, 22 Apr 2009 16:37:44 EDT