Cox → Re: [AZ] Outbound emails from cox.net not being delivered

I would check with diabetes.org why the cox.net mail is not getting throgh.

Checked with diabetes.org postmaster... my Cox emails never reach them.. AND
-- smtp.diabetes.org is not blacklisted
-- their mail server (they use Postfix) has no record of me (or my friend's) emails being rejected.
-- they do see other cox.net emails, but possible from Cox's other smtp server (east)..clearly we're in the wicked west...

Do you have the actual full text of the bounce message you get back?

"Most likely there is a network problem that prevented delivery, but
it is also possible that the computer is turned off, or does not
have a mail system running right now.

Your message was not delivered within 4 days and 0 hours.
Host diabetes.org is not responding.

The following recipients did not receive this message: xxxx.diabetes.org*

I'm masking the id

Do you have the test of the text by any chance? You can PM it to me if there's privacy concerns.

HERE'S THE RETUREN MESSAGE, FOLLOWED BY THE HEADER

To: kbisko@cox.net
> From: Mail Administrator
> Subject: Mail System Error - Returned Mail
> Date: Tue, 14 Apr 2009 02:41:07 -0400
>
> not reachable within the allowed queue period. The amount of time
> a message is queued before it is returned depends on local configura-
> tion parameters.
>
> Most likely there is a network problem that prevented delivery, but
> it is also possible that the computer is turned off, or does not
> have a mail system running right now.
>
> Your message was not delivered within 4 days and 0 hours.
> Host diabetes.org is not responding.
>
> The following recipients did not receive this message:
>
>
>
> Please reply to
> if you feel this message to be in error.

MAIL HEADER

Reporting-MTA: dns; fed1rmpop107.cox.net
Arrival-Date: Fri, 10 Apr 2009 01:46:48 -0400
Received-From-MTA: dns; fed1rmimpo02.cox.net (70.169.32.72)

Final-Recipient: RFC822;
Action: failed
Status: 4.4.7
Remote-MTA: dns; diabetes.org

Was there an attachment that came back with that bounce message?

Just the original message. I got anthoer one for someone else. Here's the full message & attachement:

From: Mail Administrator

Date: April 21, 2009 9:10:42 PM GMT-07:00

To: ereich@visionquest2020.org
Subject: Mail System Error - Returned Mail
Reply-To:

not reachable within the allowed queue period. The amount of time a message is queued before it is returned depends on local configuration parameters.

Most likely there is a network problem that prevented delivery, but it is also possible that the computer is turned off, or does not have a mail system running right now.

Your message was not delivered within 4 days and 0 hours.
Host diabetes.org is not responding.

The following recipients did not receive this message:

Please reply to

Action: failed
Status: 4.4.7
Remote-MTA: dns; diabetes.org

> > From: Elizabeth Reich

> > Date: April 17, 2009 4:47:07 PM GMT-07:00
> > To: Karen Bisko
> > Subject: Thanks
> >
> >
> > Hi Karen,
> >
> > It was great to be with you. Thank you so much for arranging today's get away.
> >
> > E.

try going through the east server.

Our mail team advised me that they are looking into this. It appears that the particular webmail server you are reaching is unable to communicate to their smtp on port 25 for some reason. You can try webmail.west.cox.net as a workaround in the meanwhile.