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Forums » T-Mobile Quietly Reinstates Handset Upgrade Fee » Not hard...
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no big deal »
« The customer(s) must have upgraded at an indirect.  
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ReVeLaTeD
Premium
join:2001-11-10
San Diego, CA

reply to meister_sd
Re: Not hard...

said by meister_sd See Profile :

When companies do that crap to me, I just escalate the complaint and during each escalation, I remind them of how much of their time I'm taking and keep asking if it is worth it to them...... On these small, non-government fees I always win.
Trust me. The reason I left T-mo is due to their "Executive Customer Relations" department - the place you end up at the end of the road, the so-called highest level. Those reps are the most rude, incompetent people I've ever dealt with in my life. Some of them are just vindictive against you. They just have unprecedented authority to do whatever the hell they want to your account and leave you powerless. Be ready to get the FTC, FCC, BBB, and AG involved.
to forum · permalink · · 2009-04-23 18:16:22 · Reply to this
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Forums » T-Mobile Quietly Reinstates Handset Upgrade Feeno big deal »
« The customer(s) must have upgraded at an indirect.  

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