bshellyPremium
join:2002-02-17
Hickory, NC
1 edit | reply to boogi man
Re: it's okay The old pre-WiMax Clearwire equipment is different, you are getting fixed wireless installed at the location for which the contract is signed. There are equipment and installation costs that Clearwire can't just absorb if a customer does not fulfill their contractual obligation. With the fixed pre-WiMax service, Clearwire has every right to charge and NOT waive ETF's. I realize things do come up and people are forced to move, but how is that Clearwire's fault? It's not. The customer signs the contract committing to a set term and must pay up if they can't fulfill it.
Clearwire can justify the ETF since they probably have to pay employees or contractors to come out and uninstall the fixed wireless equipment when someone breaks their contract. That costs $$$. |
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1 edit | so shit happens and ur screwed? it's one thing if they dont get equipment back in usable shape but come on. how about being reasonable?
i had the service now i may be doing an apples to oranges but mine wasn't portable it had to be plugged in and the service sucked.
edit: they didnt install anything. in fact once i had the thing home it took i want to say three days to provision. whats that all about?
they on the phone at least claim to be jsut like cable or dsl or even better except when it comes to turn in of equipment.
i did read the contract but it's been a while and i didnt then and dont now recall anything about once contract is up we will charge you first. then refund, once hardware shows up. which is what they told me. so i asked about local turn in to the guy i got it from to begin with claim its not possible etc.
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bshellyPremium
join:2002-02-17
Hickory, NC | If they cannot provide the service that was specified in the contract, then they should consider letting customers OOC for a reduced ETF as long as they get their equipment back. I'm not against working with the customer, especially if they aren't receiving the service at a level that was sold to them. That's different than just up and moving and expecting them to waive the ETF. The big cell phone companies can afford to do that, but not a much smaller company like Clearwire. |
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·Comcast
| im sorry because they are a smaller nationwide company they get a pass?
i realize that's not exactly what you meant but being as though i am a customer that they did dirty im a bit sensitive to them in particular.
truly that's what i would be and am after is for companies regardless of size to be reasonable
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