so shit happens and ur screwed? it's one thing if they dont get equipment back in usable shape but come on. how about being reasonable?
i had the service now i may be doing an apples to oranges but mine wasn't portable it had to be plugged in and the service sucked.
edit: they didnt install anything. in fact once i had the thing home it took i want to say three days to provision. whats that all about?
they on the phone at least claim to be jsut like cable or dsl or even better except when it comes to turn in of equipment.
i did read the contract but it's been a while and i didnt then and dont now recall anything about once contract is up we will charge you first. then refund, once hardware shows up. which is what they told me. so i asked about local turn in to the guy i got it from to begin with claim its not possible etc. -- my site
If they cannot provide the service that was specified in the contract, then they should consider letting customers OOC for a reduced ETF as long as they get their equipment back. I'm not against working with the customer, especially if they aren't receiving the service at a level that was sold to them. That's different than just up and moving and expecting them to waive the ETF. The big cell phone companies can afford to do that, but not a much smaller company like Clearwire.
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