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MartyMacG
join:2008-04-26
Barrington, IL
| SB5101: Cannot perform soft reset/restart/restore I used to have an SB4200 and this worked, but ever since I bought this SB5101 I cannot reset it except by unplugging it (definitely if the modem is in a normal running state to start with... though I suspect it's always true even when in rolling reboot). If I try the soft reset (restore or restart) via the web interface the browser patiently awaits a response but as far as can tell no reset actually occurs.
The rest of the modem typically works fine... tonight it was a bit laggy on XBL so I was delving into the configs, but I notice this issue ANY time I have a reason or desire to reboot the modem without crawling under the desk. Thoughts? Is this normal or some effect of this SW rev? I can't find anyone else complaining about this.
Note: When testing this I also bypassed the router entirely, just in case. No change.
Software Version: SB5101N-2.7.2.0-GA-00-NOSH
Hardware Version: 1
MIB Version: II
GUI Version: 1.0 | |
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mb
join:2000-07-23
Washington, NJ | Re: SB5101: Cannot perform soft reset/restart/restore Clear your web browsers cache and try it again. Are you seeing the confirmation step after hitting the reset button on the configuration web page? | |
| | MartyMacG
join:2008-04-26
Barrington, IL
| Re: SB5101: Cannot perform soft reset/restart/restore said by mb  :Clear your web browsers cache and try it again. Are you seeing the confirmation step after hitting the reset button on the configuration web page? No change. This has nothing to do with the cache or the browser as far as I can tell. Yes, I get the confirmation popup. The actual data transmitted to initiate the reset is pretty mundane. And again, this worked just fine with the old modem (and the reset procedure isn't significantly different). | |
| | | MartyMacG
join:2008-04-26
Barrington, IL
| Re: SB5101: Cannot perform soft reset/restart/restoreHmmm! I tried Firefox, IE and enabling/disabling my web antivirus... no change. Then I stumbled upon another thread about this that suggested making the call with Curl (»curl.haxx.se/) So, I ran the following:
Lo and behold, the darned modem immediately reset as it should! It's still rather weird that this doesn't work at all from either browser (and my IE is particularly bland - no extra toolbars or plugins), but at least this helps narrow it down a bit.
I'm still working on the "restore factory defaults" functionality, though so far using the data "RestoreFactoryDefault=1" isn't working. Or maybe it's got to be done with the ResetReq data, not sure yet. | |
| | | | MartyMacG
join:2008-04-26
Barrington, IL
| Re: SB5101: Cannot perform soft reset/restart/restoreOk, now I know how to get both reset modes working.
Posting "RestoreFactoryDefault=1" and then posting "ResetReq=1" (or doing both at once) appears to cause the more thorough "Factory" reset. Note that just sending "RestoreFactoryDefault=1" alone has NO immediate effect, but apparently primes the modem for the reset mode it'll use when it DOES get the ResetReq:
It takes longer than the regular reset in my previous response (3-5 min?), also clearing the log and downloading the config file ("SW Download INIT - Via Config file d11_m_sb5101_silver_c01.cm", which appears to be correct for my level of service and modem type).
It's a little academic (it neither helped nor hurt) but it's good for future reference. | |
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