 badtripI heart the East BayPremium
join:2004-03-20
Albany, CA | Link periodically going down Out of nowhere the link to the tower started periodically going down. While the CSR I spoke to was friendly, there wasn't much that they could do over the phone. We have to wait 3 days for a tech to come out to take a look (which reminds me of Comcast, sadly ). Since the cost of service is roughly double Comcast for the same connection speed, I was disappointed about the wait.
This type of problem and how they resolve it is crucial. I will update this post after the tech comes.
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badtripI heart the East BayPremium
join:2004-03-20
Albany, CA | Tech never showed or called.
I called the office and they said the problem had been resolved, it was another carrier's equipment blocking the signal at the tower.
While I'm happy the issue was resolved, I feel it was unprofessional and quite Comcast-esque to not call or show given my wife was waiting at home for the tech to show up. |
