Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC | reply to T1nART
Re: Low upload speeds not sync...
Alright |
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T1nART
join:2009-04-26
Canada
| reply to Acanac PN
Recently, my sync went down again. And this time a bell tech came found out the problems to the line, and rewired my connection from the demark box to my apartment. Now, the speeds are best as ever and without a bell tech things would not have improved.
My stats are as follows:
ADSL Statistics
Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0
Downstream Upstream
SNR Margin (dB): 29.4 6.0
Attenuation (dB): 5.0 4.5
Output Power (dBm): 5.6 12.6
Attainable Rate (Kbps): 11008 1088
Rate (Kbps): 5056 800
K (number of bytes in DMT frame): 159 26
R (number of check bytes in RS code word): 8 16
S (RS code word size in DMT frame): 1 8
D (interleaver depth): 0 0
Delay (msec): 0 0
Super Frames: 118765 118763
Super Frame Errors: 0 0
RS Words: 8076086 1009485
RS Correctable Errors: 0 24
RS Uncorrectable Errors: 0 N/A
HEC Errors: 0 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 24076301 0
Data Cells: 5895685 0
Bit Errors: 0 0
Total ES: 0 0
Total SES: 0 0
Total UAS: 16 0
Thanks to the very nice, and efficient bell tech, things are much better...
Always have a stable line in order to get the proper service.
Cheers! |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
| reply to T1nART
I dont know about port blocking.
Unfortunately, speed stats are the "optimum" according to them and nothing further could be done at this point.
Note, we have another policy of "slow speed" on working line processing.
There is a dedicated person now, who checks these, before they go on bell queue.
Currently, your DSL service WORKS and you have 4768/256 after recent trouble report + some notes that "this is the max available".
A new ticket for same stuff will be rejected even before going to Bell queue, I think.
Regards. |
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T1nART
join:2009-04-26
Canada
| reply to T1nART
ADSL Statistics
Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0
Downstream Upstream
SNR Margin (dB): 5.8 6.0
Attenuation (dB): 26.0 6.5
Output Power (dBm): 13.6 12.4
Attainable Rate (Kbps): 5376 416
Rate (Kbps): 5056 288
K (number of bytes in DMT frame): 159 10
R (number of check bytes in RS code word): 8 16
S (RS code word size in DMT frame): 1 16
D (interleaver depth): 0 0
Delay (msec): 0 0
Super Frames: 36637 36635
Super Frame Errors: 0 0
RS Words: 2491382 155698
RS Correctable Errors: 31617 0
RS Uncorrectable Errors: 0 N/A
HEC Errors: 0 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 7427549 0
Data Cells: 187560 0
Bit Errors: 0 0
Total ES: 0 0
Total SES: 0 0
Total UAS: 429 0
What's happening at Bell? Are they not doing anythng aobut my upstream speeds...
And I've been noticing their limiting and blocking ports!
PN: Any word? |
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T1nART
join:2009-04-26
Canada
| reply to Acanac PN
Here are the stats for now:
ADSL Statistics
Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0
Downstream Upstream
SNR Margin (dB): 5.7 6.0
Attenuation (dB): 26.0 3.0
Output Power (dBm): 13.6 12.4
Attainable Rate (Kbps): 5056 384
Rate (Kbps): 4768 256
K (number of bytes in DMT frame): 150 9
R (number of check bytes in RS code word): 8 16
S (RS code word size in DMT frame): 1 16
D (interleaver depth): 0 0
Delay (msec): 0 0
Super Frames: 13509 13507
Super Frame Errors: 547 0
RS Words: 918678 57404
RS Correctable Errors: 512415 12
RS Uncorrectable Errors: 711 N/A
HEC Errors: 294 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 2582740 0
Data Cells: 1577 0
Bit Errors: 0 0
Total ES: 109 0
Total SES: 4 0
Total UAS: 68 0
Downstream has now dropped to 4.7 Mb/s
Upstream is now at 256 Kb/s
I'll keep reporting when things change... |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
| reply to T1nART
I am looking at Bell report on your trouble:
TR number TR***********59
DSL number 416******4
State Cleared
Status (EXT:FWFM) Clear / Resolve
Trouble Type 6 - No synchronization
Description No synchronization
Received Time 6/29/2009 2:35:44 PM
Modified Date 7/1/2009 11:17:43 AM
Resolution BH=xx.xx;XX;repaired line at0-1/Customer accept speed as is-unrepairable MAN MADE TEL-EMPL CAUSED
Dispatch date 7/1/2009
---------------------------------------------------------------
That's for now: "unrepairable"
And your upload speed is low, agree.
NM are still low. Attenuation jumped from 9/19 to 32/26
(32 upstream?)
Still no clarification regarding IKNS-related issue.
Actually, on these support exchanges there are no place for such queries;
I don't think even the tech ppl on the chain know (been/will be ever trained) about details like this.
I will follow-up.
If there are no changes, a new trouble ticket will be opened.
Please report in 2-3 days.
Thanks |
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T1nART
join:2009-04-26
Canada
| reply to Acanac PN
My upload speeds isn't synced at 800 kb/s. It's actually the lowest that it's ever been in the past. Only 288 kb/s.
The ticket that I called into support is: xpf15185.
PN, can you look into this?
ADSL Statistics
Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0
Downstream Upstream
SNR Margin (dB): 5.6 6.0
Attenuation (dB): 26.0 19.0
Output Power (dBm): 13.6 12.3
Attainable Rate (Kbps): 5344 416
Rate (Kbps): 5056 288
K (number of bytes in DMT frame): 159 10
R (number of check bytes in RS code word): 8 16
S (RS code word size in DMT frame): 1 16
D (interleaver depth): 0 0
Delay (msec): 0 0
Super Frames: 113750 113748
Super Frame Errors: 7 0
RS Words: 7735066 483429
RS Correctable Errors: 397391 0
RS Uncorrectable Errors: 30 N/A
HEC Errors: 4 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 23059655 0
Data Cells: 375461 0
Bit Errors: 0 0
Total ES: 6 0
Total SES: 0 0
Total UAS: 139 0
|
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
1 edit | reply to Acanac PN
Re: Is Acanac as good as they claim to be...
Update:
The Trouble Ticket is sown in Bell System as well.
No Dispatch date or solution fields populated yet
Update 2:
Dispatch date 7/1/2009 Tomorrow |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
1 edit | reply to big dady
I see on bell lantern there is no modem hooked.
Could you try another wall jack in meanwhile?
There is a ticket opened already: ICD-34106 (Today 29th)
Thanks |
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big dady
@cogentco.com | reply to planiwa
This a friend of t1nart..his dsl link is down no signal from wall jack to modem.(hook it up) |
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planiwa
join:2009-02-19
Toronto M5S
| reply to T1nART
Downstream Line Capacity:
5472 2009-06-14 16:10:48
4704 2009-06-25 19:30:00
4931 2009-06-26 11:23:00
4384 2009-06-27 18:15:40
--
»[RFC] Connection / Speed Problems Checklist |
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T1nART
join:2009-04-26
Canada
| reply to planiwa
Here are my stats as of now:
ADSL Statistics
Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0
Downstream Upstream
SNR Margin (dB): 5.3 6.0
Attenuation (dB): 13.0 23.0
Output Power (dBm): 9.7 12.8
Attainable Rate (Kbps): 4384 1020
Rate (Kbps): 4096 608
K (number of bytes in DMT frame): 129 20
R (number of check bytes in RS code word): 8 8
S (RS code word size in DMT frame): 1 8
D (interleaver depth): 0 0
Delay (msec): 0 0
Super Frames: 9084 9082
Super Frame Errors: 0 0
RS Words: 617778 77197
RS Correctable Errors: 19 3110
RS Uncorrectable Errors: 0 N/A
HEC Errors: 0 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 1492323 0
Data Cells: 39694 0
Bit Errors: 0 0
Total ES: 22 0
Total SES: 22 0
Total UAS: 594 0
PN: The ticket I sent into support is: UYZ-32866
If you can get my issues resolved asap. That would be great.
Thanks mate! |
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planiwa
join:2009-02-19
Toronto M5S
| reply to Acanac PN
If it were my line, I'd use an ST516 and check at the Demarc.
The presence of a lying IKNS does not protect from actual line noise and errors. But it does make it harder to diagnose such problems.
This is a good illustration of how the IKNS bugs have more serious consequences than generally portrayed by Bell.
--
»[RFC] Connection / Speed Problems Checklist |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
| reply to planiwa
Unfortunately, the IKNS originated issues for non-ADSL2+ service are still in the gray zone. As far as I know, the fixing seem to be trying different modems and squeezing the profiles, even at 0db att. 
I am on IKNS, too (50m from it) and I have no full upload sync neither. |
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planiwa
join:2009-02-19
Toronto M5S | reply to Acanac PN
Sure looks like wiring, diagnostically aggravated by IKNS.
If T1nART can do modem check at demarc, that would be my recommendation. |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
1 edit | reply to T1nART
T, Yes, that is the case:
Line Status: In Service UpTime: 0
Line Profile Name: al2_d5056-5056-384_u800-800-256 Last State Change: Fri Jun 26 11:18:30 EDT 2009
Operational Status Speed (Kbs) Relative Capacity Occupation (%) Noise Margin (0..31 dB) Signal Power (0..20 dBm) Attenuation (0..60 dB) Block count
UpStream
608 79 6.0 12.0 5.0 1168962.0
DownStream
4192 85 6.0 10.0 0.0 2814079.0
--------------------------------
Something wrong there.
The attenuation is good 5/0 db, but NM are bad; It could not operate at full profile speed.
Please check at your side again (cables, jack, modem and so on) and if nothing helps, send a request to support@acanac.com, then let me know the ticket number to follow-up.
Thanks |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC | reply to planiwa
T1nART,
Is your modem connected? (Jun 26, about 9am)
Lantern displays all zeroes.
I believe, the reason of your trouble is shown here:
"SNR Margin (dB): 5.3 6.0"
Both streams seem to be on syncing at lower speeds because of that. |
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planiwa
join:2009-02-19
Toronto M5S
| reply to T1nART
said by T1nART  :SNR Margin (dB): 5.3 6.0 Attenuation (dB): 12.0 16.5 Rate (Kbps): 4416 608 Super Frames: 88144 88142 RS Correctable Errors: 5353 8338 RS Uncorrectable Errors: 0 N/A I've tried everything... Rebooting the modem/router, resetting it... Nothing works... What's going on... Rain? |
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T1nART
join:2009-04-26
Canada
| reply to T1nART
Acanac PN...Please help!
My download speeds have gone down to 4.4 Mb/s
and my uploads speeds have gone down to 608 Kb/s.
Here are my status:
ADSL Statistics
Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0
Downstream Upstream
SNR Margin (dB): 5.3 6.0
Attenuation (dB): 12.0 16.5
Output Power (dBm): 9.7 12.5
Attainable Rate (Kbps): 4704 1020
Rate (Kbps): 4416 608
K (number of bytes in DMT frame): 139 20
R (number of check bytes in RS code word): 8 8
S (RS code word size in DMT frame): 1 8
D (interleaver depth): 0 0
Delay (msec): 0 0
Super Frames: 88144 88142
Super Frame Errors: 0 0
RS Words: 5993858 749207
RS Correctable Errors: 5353 8338
RS Uncorrectable Errors: 0 N/A
HEC Errors: 0 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 15607006 0
Data Cells: 616474 0
Bit Errors: 0 0
Total ES: 0 0
Total SES: 0 0
Total UAS: 31 0
I've tried everything... Rebooting the modem/router, resetting it... Nothing works...
What's going on... |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC | reply to T1nART
Good, thanks
--
We Rock |
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