T1nART
join:2009-04-26
Canada
1 edit | reply to ThinkThe
Re: Is Acanac as good as they claim to be...
My modem stats as of tonight...
Line Rate - Upstream (Kbps): 704
Line Rate - Downstream (Kbps): 4032
LAN IP Address: 192.168.1.1
Default Gateway: 67.204.44.1
Primary DNS Server: 67.55.0.11
Secondary DNS Server: 66.49.220.95
Date/Time: Sun May 17 22:37:20 2009
This is a bunch of bell bull... |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
| Ok T1nART, today is holiday, but tomorrow a new request could be made.
Just let me know, please, if you go trough Acanac Support phone to reopen the case - I will follow up with the state of your request.
Make sure, this time you explain what your problem is.
(Actually, what is the problem - don't you have a stable and working connection?)
I don't want to do any improvisations on your case, unless you explain me exactly what you want. In this case, please be patient and do not call the Support phone at the same time.
Best regards.
--
We Rock |
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T1nART
join:2009-04-26
Canada
| Dude, the profile has been fluctuating and has been changed to a lower connection. There lies the problem.
It should be at 5Mb/s Down, and 800Kb/s Up. Which it was at when the bell technician came and set it to that/ Obviously, you guys can't get the message to bell accordingly, and anything only gets done when an actual bell tech comes to the house. That has been the case with my whole experience which is all documented in this entire thread...
Just read all the messages I've left in this thread and get back to me with some proper answers. |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
1 edit | said by T1nART  :Dude, the profile has been fluctuating and has been changed to a lower connection. There lies the problem. It should be at 5Mb/s Down, and 800Kb/s Up. Which it was at when the bell technician came and set it to that/ Obviously, you guys can't get the message to bell accordingly, and anything only gets done when an actual bell tech comes to the house. That has been the case with my whole experience which is all documented in this entire thread... Just read all the messages I've left in this thread and get back to me with some proper answers. OK dude.
Your profile WAS 5M/800 but you called the support.
Profile WAS 5M !!!
But the equipment setup cannot sync at 800k.
My DSL neither!
I made 6 trouble tickets and I changed 5 modems - different brands.
I am 50M to CO.
And I am still not getting 800 upstream.
That's it.
This is the Canadian DSL reality and it is not my or Acanac's fault, dude.
Thanks |
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T1nART
join:2009-04-26
Canada
|  Well, I paid for 5Mb/s down, and 800Kb/s up...
I should expect that my profile will remain that way for the entirety of the contract.
Now that it's past my first month, I no longer can cancel the service and have to stay it.
However, I will not accept any less than what I'm supposed to get when the potential on my line is 10Mb/s down, and at least 1Mb/s up.
These problems that keep occuring is a result of poor attention to detail.
And obviously you couldn't care less about quality customer service. PN, your comments seems to just exacerbate the problem and does not help to resolve any issues. |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
| I apologized, I explained to you what is the normal way to deal with problems and requests but you keep complaining.
OK, i understand you have lower upstream.
I will do my best to request returning of you profile back to the original one. There is no guaranty your modem will synchronize at that speed, probably not.
Thanks |
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T1nART
join:2009-04-26
Canada
| The downstream has just jumped back up to 5Mb/s.
But upstream got worse.
Line Rate - Upstream (Kbps): 512
Line Rate - Downstream (Kbps): 5056
LAN IP Address: 192.168.1.1
Default Gateway: 67.212.8.1
Primary DNS Server: 67.55.0.11
Secondary DNS Server: 66.49.220.95
Date/Time: Mon May 18 18:48:18 2009
Seems like it's a losing battle....
But the war is far from over... |
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T1nART
join:2009-04-26
Canada
| reply to Acanac PN
said by Acanac PN :I apologized, I explained to you what is the normal way to deal with problems and requests but you keep complaining. OK, i understand you have lower upstream. I will do my best to request returning of you profile back to the original one. There is no guaranty your modem will synchronize at that speed, probably not. Thanks It was synced when it was orginally set by a bell tech. |
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Fergless
join:2008-04-19
Toronto, ON | Could you please post your modem stats, besides just your sync rate.  |
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T1nART
join:2009-04-26
Canada
| Here they are:
Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0
Downstream Upstream
SNR Margin (dB): 6.8 6.0
Attenuation (dB): 9.0 22.0
Output Power (dBm): 9.8 12.3
Attainable Rate (Kbps): 5696 1020
Rate (Kbps): 5056 512
K (number of bytes in DMT frame): 159 17
R (number of check bytes in RS code word): 8 8
S (RS code word size in DMT frame): 1 8
D (interleaver depth): 0 0
Delay (msec): 0 0
Super Frames: 548049 548047
Super Frame Errors: 0 0
RS Words: 37267398 4658399
RS Correctable Errors: 2905 0
RS Uncorrectable Errors: 0 N/A
HEC Errors: 0 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 111099445 0
Data Cells: 7189087 0
Bit Errors: 0 0
Total ES: 183 0
Total SES: 9 0
Total UAS: 167 0 |
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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
1 edit | reply to T1nART
said by T1nART :Well, I paid for 5Mb/s down, and 800Kb/s up... I should expect that my profile will remain that way for the entirety of the contract. Now that it's past my first month, I no longer can cancel the service and have to stay it. However, I will not accept any less than what I'm supposed to get when the potential on my line is 10Mb/s down, and at least 1Mb/s up. These problems that keep occuring is a result of poor attention to detail. And obviously you couldn't care less about quality customer service. PN, your comments seems to just exacerbate the problem and does not help to resolve any issues. I am sure our staff will do all they can to assit you, howerver if for what ever reason they are not able to help you can still cancel service. Your never locked in. You would just be charged are regular rate for the time you used and returned the rest. |
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T1nART
join:2009-04-26
Canada
1 edit | Inc...
All I really care about is getting what I paid for...And that's the bottom line!
It seems that when there's some kind of trouble, I have to wrestle with a bunch of your tech savvy support, and also with what Bell is doing to my service.
You must appreciate the service industry is a bare-knuckle fight for what customers want, deserve, and paid for, cause in the end, the customer is always right...and if you can't deliver what you say you're going to, then you're not as good as you claim to be...
Meditate on that...and let it sync in to everyone who reads these long winded threads... |
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YouPaidFor
@teksavvy.com
| Actually you paid for.
Upto 5Mbit download and upto 800Kbit upload
If you want to get a real 5Mbit at all, you don't get dsl, because there is always PPPOE overhead, which means you will never , ever, see 5Mbit download after PPPOE overhead on a 5056 profile.
Next, you'll never see that 800Kbit upload, due PPPOE overhead also.
Since your SNR ratio is soo damn low, your issues are 100% due to line issues.
Maybe your own PEBKAC issues.
Is your modem connected at the DSLAM? or as close to the dslam as possible once entering the house?
I connect my modem to the main phone jack that enters the house, with an under 5 foot phone cord, to get the best possible signal, then send a cat5e cable from the modem to my computer.
I hope you can figure you issues out and if you can't and choose to cancel, that you go with a cable internet provider.
Because you won't be getting any better from any DSL provider. Maybe Bell, but thats only due to it most likely being a ADSL2+ / VDSL remote your connected to, being the cause of most of your issues. |
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Fergless
join:2008-04-19
Toronto, ON |  PEBKAC.
Maybe your own PEBKAC issues.
LOL too funny. |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC | reply to T1nART
Re: Is Acanac as good as they claim to be...
Update:
As T1nART requested, the case was re-opened again.
Now, 800k Upload is shown on Bell Lantern
The current settings, are as follow:
Profile: Interleave 5056/800
Sync: 5056/768 ----
NM: 8/4 dB !!!
OCC: 77/77%
Thanks |
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T1nART
join:2009-04-26
Canada | Thank you PN.
You've been quite helpful. |
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VeryNice
@teksavvy.com | reply to T1nART
Well done  |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC | Hope, this 4db margin is much higher in reality, but only displayed by the equipment (some "known" bug or particularity of the remote itself).
Best regards. |
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Fergless
join:2008-04-19
Toronto, ON |  Acanac PN
Well Done. |
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planiwa
join:2009-02-19
Toronto M5S
| reply to Acanac PN
Re: Is Acanac as good as they claim to be...
said by Acanac PN :Update: As T1nART requested, the case was re-opened again. Now, 800k Upload is shown on Bell Lantern The current settings, are as follow: Profile: Interleave 5056/800 Sync: 5056/768 ---- NM: 8/4 dB !!! OCC: 77/77% . . . Hope, this 4db margin is much higher in reality, but only displayed by the equipment (some "known" bug or particularity of the remote itself). Best regards. I have just read the entire thread. The precise nature of the problem was clear to me the moment I read the OP's first posting of his DSL line data.
There is no doubt that this user is connected to a Bell Lucent IKNS DSLAM. The most significant proof of that fact is in the Lantern data, but curiously Acanac PN's latest posting of that lantern data leaves out the Attenuation! Acanac PN is much less harsh than he might be, for understandable reasons.
An understanding reading of the line stats clearly shows that this has nothing whatever to do with wiring issues.
Furthermore, ADSL profiles are not adjusted automatically. They are an administrative limit, always controlled by and set by Bell. It is important not to confuse sync rates and profiles.
To the OP:
1. Please post your current DSL line data. I'm curious whether your modem maintains sync at 800/5056, and I'd like to verify that there are no US line errors.
2. What you need to know is that there is one single reason for your problem. Your DSL line is connected to an IKNS (remote?) DSLAM. These devices falsely report exceedingly low US noise levels and impossibly high US signal losses. This can result in high latency and lowered US sync rates. This problem is well known to Bell. Some modems are better than others at syncing at the full 800 kb/s. Others will sync at 768, 736, or 704.
3. The Aztech modem is actually pretty good. That doesn't mean that none fail, of course. To be perfectly fair, I must tell you that after carefully reading your account, I cannot find any evidence that your original modem was faulty. The trouble is that IKNS cards deceive, and Bell techs who believe them naturally assume that if it's not the wire, it must be the modem. Why would they even dream of thinking that the DSLAM is lying to them? [Anyone please correct me if you think I am wrong in any part of this!]
4. The switch nearest you is indeed TOROON09 Toronto Dufferin aka 53–LEnnox, etc. And yes, 53 Lennox St. is 1.6 km away. But what 53-LEnnox actually refers to is the old numbering convention, where a phone number such as 532-1098 would be rendered as LEnnox 2-1098. The switch is actually located at 1040 Dufferin, just South of Bloor, which is 1 km from you.
Anyone interested in learning more about this situation may want to Google: ikns vdsl2+
What I find interesting is that it is often said that that the problems of lower US sync rates and higher latency caused by these IKNS cards are so insignificant that few people notice them.
I see that much frustration and ill will against wholesaler ISPs results, and many people unnecessarily buy new modems or hire someone to "fix" their inside wiring, when there is nothing wrong with either.
Finally, it should be understood that a DSL link comprises a modem, inside wiring, Bell wiring, and a DSLAM. No part of a DSL link is under the control of a (Bell wholesaler) ISP. At best an ISP can advise the customer and make requests to Bell on behalf of the customer. But every part of the link is owned (or rented) by the customer or owned, maintained, and controlled by Bell.
Bell holds a privileged monopoly. Acanac, as a Bell wholesaler, depends on Bell's good will. It pays Bell more for a new customer, than it receives from that customer. Isn't it amazing that it has any technical support at all, and money to spend on network infrastructure in addition? |
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