planiwa
join:2009-02-19
Toronto M5S
| reply to T1nART
Re: Is Acanac as good as they claim to be...
Downstream Line Capacity:
5472 2009-06-14 16:10:48
4704 2009-06-25 19:30:00
4931 2009-06-26 11:23:00
4384 2009-06-27 18:15:40
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»[RFC] Connection / Speed Problems Checklist |
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big dady
@cogentco.com | This a friend of t1nart..his dsl link is down no signal from wall jack to modem.(hook it up) |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
1 edit | I see on bell lantern there is no modem hooked.
Could you try another wall jack in meanwhile?
There is a ticket opened already: ICD-34106 (Today 29th)
Thanks |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
1 edit | Update:
The Trouble Ticket is sown in Bell System as well.
No Dispatch date or solution fields populated yet
Update 2:
Dispatch date 7/1/2009 Tomorrow |
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T1nART
join:2009-04-26
Canada
| Low upload speeds not sync...
My upload speeds isn't synced at 800 kb/s. It's actually the lowest that it's ever been in the past. Only 288 kb/s.
The ticket that I called into support is: xpf15185.
PN, can you look into this?
ADSL Statistics
Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0
Downstream Upstream
SNR Margin (dB): 5.6 6.0
Attenuation (dB): 26.0 19.0
Output Power (dBm): 13.6 12.3
Attainable Rate (Kbps): 5344 416
Rate (Kbps): 5056 288
K (number of bytes in DMT frame): 159 10
R (number of check bytes in RS code word): 8 16
S (RS code word size in DMT frame): 1 16
D (interleaver depth): 0 0
Delay (msec): 0 0
Super Frames: 113750 113748
Super Frame Errors: 7 0
RS Words: 7735066 483429
RS Correctable Errors: 397391 0
RS Uncorrectable Errors: 30 N/A
HEC Errors: 4 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 23059655 0
Data Cells: 375461 0
Bit Errors: 0 0
Total ES: 6 0
Total SES: 0 0
Total UAS: 139 0
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
| I am looking at Bell report on your trouble:
TR number TR***********59
DSL number 416******4
State Cleared
Status (EXT:FWFM) Clear / Resolve
Trouble Type 6 - No synchronization
Description No synchronization
Received Time 6/29/2009 2:35:44 PM
Modified Date 7/1/2009 11:17:43 AM
Resolution BH=xx.xx;XX;repaired line at0-1/Customer accept speed as is-unrepairable MAN MADE TEL-EMPL CAUSED
Dispatch date 7/1/2009
---------------------------------------------------------------
That's for now: "unrepairable"
And your upload speed is low, agree.
NM are still low. Attenuation jumped from 9/19 to 32/26
(32 upstream?)
Still no clarification regarding IKNS-related issue.
Actually, on these support exchanges there are no place for such queries;
I don't think even the tech ppl on the chain know (been/will be ever trained) about details like this.
I will follow-up.
If there are no changes, a new trouble ticket will be opened.
Please report in 2-3 days.
Thanks |
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T1nART
join:2009-04-26
Canada
| Here are the stats for now:
ADSL Statistics
Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0
Downstream Upstream
SNR Margin (dB): 5.7 6.0
Attenuation (dB): 26.0 3.0
Output Power (dBm): 13.6 12.4
Attainable Rate (Kbps): 5056 384
Rate (Kbps): 4768 256
K (number of bytes in DMT frame): 150 9
R (number of check bytes in RS code word): 8 16
S (RS code word size in DMT frame): 1 16
D (interleaver depth): 0 0
Delay (msec): 0 0
Super Frames: 13509 13507
Super Frame Errors: 547 0
RS Words: 918678 57404
RS Correctable Errors: 512415 12
RS Uncorrectable Errors: 711 N/A
HEC Errors: 294 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 2582740 0
Data Cells: 1577 0
Bit Errors: 0 0
Total ES: 109 0
Total SES: 4 0
Total UAS: 68 0
Downstream has now dropped to 4.7 Mb/s
Upstream is now at 256 Kb/s
I'll keep reporting when things change... |
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T1nART
join:2009-04-26
Canada
| ADSL Statistics
Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0
Downstream Upstream
SNR Margin (dB): 5.8 6.0
Attenuation (dB): 26.0 6.5
Output Power (dBm): 13.6 12.4
Attainable Rate (Kbps): 5376 416
Rate (Kbps): 5056 288
K (number of bytes in DMT frame): 159 10
R (number of check bytes in RS code word): 8 16
S (RS code word size in DMT frame): 1 16
D (interleaver depth): 0 0
Delay (msec): 0 0
Super Frames: 36637 36635
Super Frame Errors: 0 0
RS Words: 2491382 155698
RS Correctable Errors: 31617 0
RS Uncorrectable Errors: 0 N/A
HEC Errors: 0 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 7427549 0
Data Cells: 187560 0
Bit Errors: 0 0
Total ES: 0 0
Total SES: 0 0
Total UAS: 429 0
What's happening at Bell? Are they not doing anythng aobut my upstream speeds...
And I've been noticing their limiting and blocking ports!
PN: Any word? |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
| I dont know about port blocking.
Unfortunately, speed stats are the "optimum" according to them and nothing further could be done at this point.
Note, we have another policy of "slow speed" on working line processing.
There is a dedicated person now, who checks these, before they go on bell queue.
Currently, your DSL service WORKS and you have 4768/256 after recent trouble report + some notes that "this is the max available".
A new ticket for same stuff will be rejected even before going to Bell queue, I think.
Regards. |
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T1nART
join:2009-04-26
Canada
| Recently, my sync went down again. And this time a bell tech came found out the problems to the line, and rewired my connection from the demark box to my apartment. Now, the speeds are best as ever and without a bell tech things would not have improved.
My stats are as follows:
ADSL Statistics
Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0
Downstream Upstream
SNR Margin (dB): 29.4 6.0
Attenuation (dB): 5.0 4.5
Output Power (dBm): 5.6 12.6
Attainable Rate (Kbps): 11008 1088
Rate (Kbps): 5056 800
K (number of bytes in DMT frame): 159 26
R (number of check bytes in RS code word): 8 16
S (RS code word size in DMT frame): 1 8
D (interleaver depth): 0 0
Delay (msec): 0 0
Super Frames: 118765 118763
Super Frame Errors: 0 0
RS Words: 8076086 1009485
RS Correctable Errors: 0 24
RS Uncorrectable Errors: 0 N/A
HEC Errors: 0 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 24076301 0
Data Cells: 5895685 0
Bit Errors: 0 0
Total ES: 0 0
Total SES: 0 0
Total UAS: 16 0
Thanks to the very nice, and efficient bell tech, things are much better...
Always have a stable line in order to get the proper service.
Cheers! |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC | Alright |
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