Is Acanac as good as they claim to be... in Acanac users forum http://www.dslreports.com/forum/r22298218 en Sun, 22 Nov 2009 22:55:01 EDT Sun, 22 Nov 2009 22:55:01 EDT Re: Low upload speeds not sync... http://www.dslreports.com/forum/remark,22675063 Acanac PN : Alright]]> http://www.dslreports.com/forum/remark,22675063 Wed, 08 Jul 2009 16:57:44 EDT Re: Low upload speeds not sync... http://www.dslreports.com/forum/remark,22673031 T1nART : Recently, my sync went down again. And this time a bell tech came found out the problems to the line, and rewired my connection from the demark box to my apartment. Now, the speeds are best as ever and without a bell tech things would not have improved.

My stats are as follows:

ADSL Statistics

Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 29.4 6.0
Attenuation (dB): 5.0 4.5
Output Power (dBm): 5.6 12.6
Attainable Rate (Kbps): 11008 1088
Rate (Kbps): 5056 800
K (number of bytes in DMT frame): 159 26
R (number of check bytes in RS code word): 8 16
S (RS code word size in DMT frame): 1 8
D (interleaver depth): 0 0
Delay (msec): 0 0

Super Frames: 118765 118763
Super Frame Errors: 0 0
RS Words: 8076086 1009485
RS Correctable Errors: 0 24
RS Uncorrectable Errors: 0 N/A

HEC Errors: 0 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 24076301 0
Data Cells: 5895685 0
Bit Errors: 0 0

Total ES: 0 0
Total SES: 0 0
Total UAS: 16 0

Thanks to the very nice, and efficient bell tech, things are much better...

Always have a stable line in order to get the proper service.

Cheers!]]> http://www.dslreports.com/forum/remark,22673031 Wed, 08 Jul 2009 11:45:43 EDT Re: Low upload speeds not sync... http://www.dslreports.com/forum/remark,22657918 Acanac PN : I dont know about port blocking.
Unfortunately, speed stats are the "optimum" according to them and nothing further could be done at this point.
Note, we have another policy of "slow speed" on working line processing.
There is a dedicated person now, who checks these, before they go on bell queue.
Currently, your DSL service WORKS and you have 4768/256 after recent trouble report + some notes that "this is the max available".
A new ticket for same stuff will be rejected even before going to Bell queue, I think.
Regards.]]> http://www.dslreports.com/forum/remark,22657918 Sun, 05 Jul 2009 17:41:09 EDT Re: Low upload speeds not sync... http://www.dslreports.com/forum/remark,22655046 T1nART : ADSL Statistics

Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 5.8 6.0
Attenuation (dB): 26.0 6.5
Output Power (dBm): 13.6 12.4
Attainable Rate (Kbps): 5376 416
Rate (Kbps): 5056 288
K (number of bytes in DMT frame): 159 10
R (number of check bytes in RS code word): 8 16
S (RS code word size in DMT frame): 1 16
D (interleaver depth): 0 0
Delay (msec): 0 0

Super Frames: 36637 36635
Super Frame Errors: 0 0
RS Words: 2491382 155698
RS Correctable Errors: 31617 0
RS Uncorrectable Errors: 0 N/A

HEC Errors: 0 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 7427549 0
Data Cells: 187560 0
Bit Errors: 0 0

Total ES: 0 0
Total SES: 0 0
Total UAS: 429 0

What's happening at Bell? Are they not doing anythng aobut my upstream speeds...

And I've been noticing their limiting and blocking ports!

PN: Any word?]]> http://www.dslreports.com/forum/remark,22655046 Sat, 04 Jul 2009 19:58:45 EDT Re: Low upload speeds not sync... http://www.dslreports.com/forum/remark,22644942 T1nART : Here are the stats for now:

ADSL Statistics

Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 5.7 6.0
Attenuation (dB): 26.0 3.0
Output Power (dBm): 13.6 12.4
Attainable Rate (Kbps): 5056 384
Rate (Kbps): 4768 256
K (number of bytes in DMT frame): 150 9
R (number of check bytes in RS code word): 8 16
S (RS code word size in DMT frame): 1 16
D (interleaver depth): 0 0
Delay (msec): 0 0

Super Frames: 13509 13507
Super Frame Errors: 547 0
RS Words: 918678 57404
RS Correctable Errors: 512415 12
RS Uncorrectable Errors: 711 N/A

HEC Errors: 294 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 2582740 0
Data Cells: 1577 0
Bit Errors: 0 0

Total ES: 109 0
Total SES: 4 0
Total UAS: 68 0


Downstream has now dropped to 4.7 Mb/s
Upstream is now at 256 Kb/s

I'll keep reporting when things change...]]> http://www.dslreports.com/forum/remark,22644942 Thu, 02 Jul 2009 12:44:58 EDT Re: Low upload speeds not sync... http://www.dslreports.com/forum/remark,22644768 Acanac PN : I am looking at Bell report on your trouble:

TR number TR***********59
DSL number 416******4
State Cleared
Status (EXT:FWFM) Clear / Resolve
Trouble Type 6 - No synchronization
Description No synchronization
Received Time 6/29/2009 2:35:44 PM
Modified Date 7/1/2009 11:17:43 AM
Resolution BH=xx.xx;XX;repaired line at0-1/Customer accept speed as is-unrepairable MAN MADE TEL-EMPL CAUSED
Dispatch date 7/1/2009
---------------------------------------------------------------
That's for now: "unrepairable"
And your upload speed is low, agree.
NM are still low. Attenuation jumped from 9/19 to 32/26
(32 upstream?)
Still no clarification regarding IKNS-related issue.
Actually, on these support exchanges there are no place for such queries;
I don't think even the tech ppl on the chain know (been/will be ever trained) about details like this.

I will follow-up.
If there are no changes, a new trouble ticket will be opened.
Please report in 2-3 days.

Thanks]]> http://www.dslreports.com/forum/remark,22644768 Thu, 02 Jul 2009 12:12:21 EDT Low upload speeds not sync... http://www.dslreports.com/forum/remark,22644492 T1nART : My upload speeds isn't synced at 800 kb/s. It's actually the lowest that it's ever been in the past. Only 288 kb/s.

The ticket that I called into support is: xpf15185.

PN, can you look into this?

ADSL Statistics

Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 5.6 6.0
Attenuation (dB): 26.0 19.0
Output Power (dBm): 13.6 12.3
Attainable Rate (Kbps): 5344 416
Rate (Kbps): 5056 288
K (number of bytes in DMT frame): 159 10
R (number of check bytes in RS code word): 8 16
S (RS code word size in DMT frame): 1 16
D (interleaver depth): 0 0
Delay (msec): 0 0

Super Frames: 113750 113748
Super Frame Errors: 7 0
RS Words: 7735066 483429
RS Correctable Errors: 397391 0
RS Uncorrectable Errors: 30 N/A

HEC Errors: 4 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 23059655 0
Data Cells: 375461 0
Bit Errors: 0 0

Total ES: 6 0
Total SES: 0 0
Total UAS: 139 0
]]> http://www.dslreports.com/forum/remark,22644492 Thu, 02 Jul 2009 11:20:06 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22629363 Acanac PN : Update:
The Trouble Ticket is sown in Bell System as well.
No Dispatch date or solution fields populated yet

Update 2:
Dispatch date 7/1/2009 Tomorrow]]> http://www.dslreports.com/forum/remark,22629363 Mon, 29 Jun 2009 16:02:02 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22629053 Acanac PN : I see on bell lantern there is no modem hooked.
Could you try another wall jack in meanwhile?

There is a ticket opened already: ICD-34106 (Today 29th)

Thanks]]> http://www.dslreports.com/forum/remark,22629053 Mon, 29 Jun 2009 15:07:55 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22624433 anon : This a friend of t1nart..his dsl link is down no signal from wall jack to modem.(hook it up)]]> http://www.dslreports.com/forum/remark,22624433 Sun, 28 Jun 2009 15:49:29 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22621767 planiwa : Downstream Line Capacity:

5472 2009-06-14 16:10:48
4704 2009-06-25 19:30:00
4931 2009-06-26 11:23:00
4384 2009-06-27 18:15:40
--
»[RFC] Connection / Speed Problems Checklist]]> http://www.dslreports.com/forum/remark,22621767 Sat, 27 Jun 2009 20:13:58 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22621410 T1nART : Here are my stats as of now:

ADSL Statistics

Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 5.3 6.0
Attenuation (dB): 13.0 23.0
Output Power (dBm): 9.7 12.8
Attainable Rate (Kbps): 4384 1020
Rate (Kbps): 4096 608
K (number of bytes in DMT frame): 129 20
R (number of check bytes in RS code word): 8 8
S (RS code word size in DMT frame): 1 8
D (interleaver depth): 0 0
Delay (msec): 0 0

Super Frames: 9084 9082
Super Frame Errors: 0 0
RS Words: 617778 77197
RS Correctable Errors: 19 3110
RS Uncorrectable Errors: 0 N/A

HEC Errors: 0 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 1492323 0
Data Cells: 39694 0
Bit Errors: 0 0

Total ES: 22 0
Total SES: 22 0
Total UAS: 594 0


PN: The ticket I sent into support is: UYZ-32866

If you can get my issues resolved asap. That would be great.

Thanks mate!]]> http://www.dslreports.com/forum/remark,22621410 Sat, 27 Jun 2009 18:15:40 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22619900 planiwa : If it were my line, I'd use an ST516 and check at the Demarc.
The presence of a lying IKNS does not protect from actual line noise and errors. But it does make it harder to diagnose such problems.

This is a good illustration of how the IKNS bugs have more serious consequences than generally portrayed by Bell.
--
»[RFC] Connection / Speed Problems Checklist]]> http://www.dslreports.com/forum/remark,22619900 Sat, 27 Jun 2009 10:25:08 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22619782 Acanac PN : Unfortunately, the IKNS originated issues for non-ADSL2+ service are still in the gray zone. As far as I know, the fixing seem to be trying different modems and squeezing the profiles, even at 0db att. :(
I am on IKNS, too (50m from it) and I have no full upload sync neither.]]> http://www.dslreports.com/forum/remark,22619782 Sat, 27 Jun 2009 09:40:26 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22615681 planiwa : Sure looks like wiring, diagnostically aggravated by IKNS.

If T1nART can do modem check at demarc, that would be my recommendation.]]> http://www.dslreports.com/forum/remark,22615681 Fri, 26 Jun 2009 13:44:55 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22614654 Acanac PN : T, Yes, that is the case:
Line Status: In Service UpTime: 0
Line Profile Name: al2_d5056-5056-384_u800-800-256 Last State Change: Fri Jun 26 11:18:30 EDT 2009
Operational Status Speed (Kbs) Relative Capacity Occupation (%) Noise Margin (0..31 dB) Signal Power (0..20 dBm) Attenuation (0..60 dB) Block count
UpStream
608 79 6.0 12.0 5.0 1168962.0
DownStream
4192 85 6.0 10.0 0.0 2814079.0
--------------------------------
Something wrong there.
The attenuation is good 5/0 db, but NM are bad; It could not operate at full profile speed.
Please check at your side again (cables, jack, modem and so on) and if nothing helps, send a request to support@acanac.com, then let me know the ticket number to follow-up.
Thanks]]> http://www.dslreports.com/forum/remark,22614654 Fri, 26 Jun 2009 11:23:00 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22614629 Acanac PN : T1nART,
Is your modem connected? (Jun 26, about 9am)
Lantern displays all zeroes.
I believe, the reason of your trouble is shown here:
"SNR Margin (dB): 5.3 6.0"
Both streams seem to be on syncing at lower speeds because of that.]]> http://www.dslreports.com/forum/remark,22614629 Fri, 26 Jun 2009 11:17:51 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22612650 planiwa :
said by T1nART See Profile :

SNR Margin (dB): 5.3 6.0
Attenuation (dB): 12.0 16.5
Rate (Kbps): 4416 608
Super Frames: 88144 88142
RS Correctable Errors: 5353 8338
RS Uncorrectable Errors: 0 N/A

I've tried everything... Rebooting the modem/router, resetting it... Nothing works...

What's going on...
Rain?]]> http://www.dslreports.com/forum/remark,22612650 Thu, 25 Jun 2009 23:38:50 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22611417 T1nART : Acanac PN...Please help!

My download speeds have gone down to 4.4 Mb/s
and my uploads speeds have gone down to 608 Kb/s.

Here are my status:

ADSL Statistics

Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 5.3 6.0
Attenuation (dB): 12.0 16.5
Output Power (dBm): 9.7 12.5
Attainable Rate (Kbps): 4704 1020
Rate (Kbps): 4416 608
K (number of bytes in DMT frame): 139 20
R (number of check bytes in RS code word): 8 8
S (RS code word size in DMT frame): 1 8
D (interleaver depth): 0 0
Delay (msec): 0 0

Super Frames: 88144 88142
Super Frame Errors: 0 0
RS Words: 5993858 749207
RS Correctable Errors: 5353 8338
RS Uncorrectable Errors: 0 N/A

HEC Errors: 0 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 15607006 0
Data Cells: 616474 0
Bit Errors: 0 0

Total ES: 0 0
Total SES: 0 0
Total UAS: 31 0

I've tried everything... Rebooting the modem/router, resetting it... Nothing works...

What's going on...]]> http://www.dslreports.com/forum/remark,22611417 Thu, 25 Jun 2009 19:30:00 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22556179 Acanac PN : Good, thanks
--
We Rock]]> http://www.dslreports.com/forum/remark,22556179 Mon, 15 Jun 2009 19:26:05 EDT Acanac is pretty good! http://www.dslreports.com/forum/remark,22550000 T1nART : ADSL Statistics

Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 6.6 6.0
Attenuation (dB): 9.0 29.0
Output Power (dBm): 9.8 12.7
Attainable Rate (Kbps): 5472 1020
Rate (Kbps): 5056 704
K (number of bytes in DMT frame): 159 23
R (number of check bytes in RS code word): 8 16
S (RS code word size in DMT frame): 1 8
D (interleaver depth): 0 0
Delay (msec): 0 0

Super Frames: 65245148 65245146
Super Frame Errors: 96 4
RS Words: 141702834 17712829
RS Correctable Errors: 122224 4720006
RS Uncorrectable Errors: 4905 N/A

HEC Errors: 17 0
OCD Errors: 1 0
LCD Errors: 0 0
Total Cells: 341383910 0
Data Cells: 508749016 0
Bit Errors: 0 0

Total ES: 12 0
Total SES: 2 0
Total UAS: 49 0

My connection has been holding steady at 5Mb/s down, and 700Kb/s up for the past month or so...

The best that it can sync at. Thanks for all the help PN!]]> http://www.dslreports.com/forum/remark,22550000 Sun, 14 Jun 2009 16:10:48 EDT Re: IKNS -- DSLAM Vendor Codes http://www.dslreports.com/forum/remark,22447604 Acanac PN : Thanks]]> http://www.dslreports.com/forum/remark,22447604 Tue, 26 May 2009 17:21:48 EDT IKNS -- DSLAM Vendor Codes http://www.dslreports.com/forum/remark,22433065 planiwa :
said by darknestgirl See Profile :

47 50 53 4e
Thanks.

47 50 53 4e =
G P S N

Which looks like a typo for GSPN :-) :-)

BTW, the ATUR code is always

54 53 54 43 =
T S T C

Here is a partial list of DSLAM (and modem) Vendor Codes:

41 4C 43 42 = ALCB Alcatel (STMicroelectronics)
41 4E 44 56 = ANDV Analog Devices
42 44 43 4D = BDCM Broadcom 
47 53 50 4E = GSPN Globespan 
49 4b 4e 53 = IKNS Ikanos
49 46 54 4E = IFTN Infineon (Huawei) 
53 54 4D 49 = STMI STMicroelectronics
54 53 54 43 = TSTC Texas Instruments (TX State Technical College)
54 4D 4D 42 = TMMB Thomson Multimedia Broadband

]]> http://www.dslreports.com/forum/remark,22433065 Sat, 23 May 2009 12:13:55 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22432192 darknestgirl : Hi planiwa that's what i got when i look at the ATUC vendor code and ghsvid

]]> http://www.dslreports.com/forum/remark,22432192 Sat, 23 May 2009 03:58:44 EDT Re: IKNS http://www.dslreports.com/forum/remark,22431983 planiwa : The Aztech modems are ADSL2+ capable.
But even a plain ADSL modem should not be given false data from the DSLAM. These DSLAM devices are indeed broken.

Bell reportedly does not consider this a serious problem. Apparently they only see a problem of slight reduction in US rate, and of slightly higher latency. The vast majority of Sympatico customers are unaware of their sync rate and their latency (only with certain modems).

In any case, I would imagine that if a Bell user did actually complain about only getting 736 kb/s instead of 800, he could be persuaded to switch to a higher profile plan. Wholesale ISPs are not allowed to offer faster plans!

So, in a twisted way, if one regards Wholesalers as competition, one might consider it a competitive advantage for Bell to have this problem and not fix it.

I do not see the major problem with IKNS as limited to slightly longer latency and slightly lower US speed. The more serious problem is the confusion and anxiety caused by the false readings of these devices, and the time and money wasted by those who are unaware of the real problem, and who try to fix the problems falsely implied by IKNS. Such efforts may include unnecessarily purchaing modems or trying to fix nonexistent wiring problems. To say nothing of all the time consumed communicating with tech support staff.

If tech support staff are aware of the signature of an IKNS device, the customer needs to suffer none of all that fear, uncertainty, and doubt. :-)

Are Acanac tech support staff aware of this IKNS problem? It's quite simple, really:

Path Mode is Interleaved -- even though the profile says FAST.
US SNRM==6
US Attn == 20 or more
US Attn appears to be similar to DS Margin, while
DS Attn appears to be similar to US Margin.

This tends to result in a situation where the US Attn appears to be greater than the DS Attn. If we understand what Attenuation is, and how both it and US/DS DMT relate to frequency, then we know that it is quite impossible for US Attn. to be larger than DS Attn. Typically, DS Attn. is about twice the US Attn.

Does the Lantern data accessible to Acanac support staff identify the ATU-C device/vendor?

It might be worth following up on that Vendor code that the Aztech modem shows.

So, this afternoon I went to a site that is IKNS-afflicted.

This is how the line looks to the SpeedTouch modem:

Channel Mode                 :  Interleaved 
Total Available Bandwidth           Cells/s           kbit/s 
  Downstream                 :     11924             5056 
  Upstream                   :      1886              800 
 
Intrinsic/Actual and Maximum Bandwidth %              kbit/s
  Downstream                 :        45            11040 
  Upstream                   :        78             1020 
 
Bearer Generic Info               Downstream        Upstream 
Margin       (dB)            :        28.5             6.0 
Attenuation  (dB)            :         7.0             28.0 
OutputPower  (dBm)           :         7.0             12.5 
 
Vendor Chipset                      Local            Remote
  Country                    :        B5               B5 
  Vendor                     :      BDCM             IKNS

For comparison, I connected a Speedstream 6520 to the same line:

Sync Rate                    :        5056             736
Margin       (dB)            :        26.0             6.0 
Attenuation  (dB)            :         7.5            28.0 
OutputPower  (dBm)           :         1.5             6.0


I didn't have a chance to test the latency on the 6520 this time.
Note that the SpeedTouch syncs at 800, whereas the Speedstream only syncs at 736.
The SpeedTouch displays Channel Mode (Interleaved Path), Capacity (RCO), and the DSLAM device vendor: IKNS.
But not the Speedstream.

I do know that despite the fact that all display "Interleaved", none of Aztech, SpeedTouch, or TP-Link experience high latency.
BAS latency is 12ms for the Aztech, SpeedTouch, and TP-Link.

So, can people who have Aztech modems and are connected to IKNS DSLAMS please post their ATUC Vendor Codes and ATUC ghsVid?
Perhaps they are similar to:

ATUC Vendor Code: 4753504E ATUC Revision: 1
ATUC ghsVid: ff b5 47 53 50 4e 00 08

here's how:
telnet 192.168.1.1
root
admin
cat /proc/*/*m_s*
exit

Thanks!
]]> http://www.dslreports.com/forum/remark,22431983 Sat, 23 May 2009 01:18:57 EDT Re: 2Wire & IKNS http://www.dslreports.com/forum/remark,22429586 Acanac PN : Fergie,
Fortunately, you are on ALCB not IKNS type.
What 2Wires do on IKNS - they perform longer pings.
The whole picture then looks like Interleave, regardless the profile on Bell Lantern is set .
Sometimes the profile in question is Fast Path but 2Wire reports it like interleave and pings ARE like interleave.]]> http://www.dslreports.com/forum/remark,22429586 Fri, 22 May 2009 15:44:36 EDT 2Wire & IKNS http://www.dslreports.com/forum/remark,22429120 Fergless :
Ironically, the 2Wire modems suffer more than others from IKNS latency.


How do you figure that?
I was under the impression it was just reported that way as 2Wires could actually see the problem, showing the DSLAM.
Clue me in if you will. :)

From my stats:
DSL Connection Details
DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT Annex A
Downstream Rate: 5056 kbps
Upstream Rate: 800 kbps
Channel: Interleaved
Current Noise Margin: 16.0 dB (Downstream), 15.0 dB (Upstream)
Current Attenuation: 41.6 dB (Downstream), 26.0 dB (Upstream)
Current Output Power: 19.7 dBm (Downstream), 11.9 dBm (Upstream)
DSLAM Vendor Information: Country: {0x0F} Vendor: {ALCB} Specific: {0x00}
PVC Info: 0/35

The details you got for the Aztech on IKNS, think that's valid?
If so it'd be really helpful. :)]]> http://www.dslreports.com/forum/remark,22429120 Fri, 22 May 2009 14:32:52 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22429025 T1nART : ADSL Statistics

Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 7.4 6.0
Attenuation (dB): 9.0 19.5
Output Power (dBm): 9.7 12.8
Attainable Rate (Kbps): 5728 1020
Rate (Kbps): 5056 736
K (number of bytes in DMT frame): 159 24
R (number of check bytes in RS code word): 8 16
S (RS code word size in DMT frame): 1 8
D (interleaver depth): 0 0
Delay (msec): 0 0

Super Frames: 2162525 2162523
Super Frame Errors: 0 0
RS Words: 147051766 18381445
RS Correctable Errors: 14582 310476
RS Uncorrectable Errors: 0 N/A

HEC Errors: 0 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 438369186 0
Data Cells: 32480931 0
Bit Errors: 0 0

Total ES: 4 0
Total SES: 4 0
Total UAS: 62 0

It seems to be the problem that Planiwa has referred to...very informative post. Oh well, I won't fuss with it...

PN: Thanks again for all your work. Do apologize if I seem to be a hardass at times...]]> http://www.dslreports.com/forum/remark,22429025 Fri, 22 May 2009 14:16:59 EDT Re: IKNS http://www.dslreports.com/forum/remark,22428388 Acanac PN : Thanks,
There is huge gray zone regarding this stuff planiwa.
Unfortunately not many people know the details.
And I bought new modem for my home DSL, too - just to "fix" the issue.
My old modem is still working fine ... but not on my line :)

I believe these remotes are designed or "ready" for ADSL2+ but I have no information how Bell control these ADSL2+ profiles, are they available for wholesalers and how all management stuff standard ADSL vs ADSL2+ looks like.

In meanwhile we have some cases with similar scenario and only way to handle them is to ask many times Bell people until acceptable speeds are established.
Usually, on first attempt they drop the profile to 512 (you know that the US profile steps are 512 then 800 nothing between) and put AL2 at the same time if it was AL1 initially.
Also, depending of the modem and other things, 800k on US may be tested - but as you said the sync speeds are in 700k range.

T1nART's modem hooks at 768 and lantern displays 4dB NM.

I tested/reported to Bell some modems that not sync at all or sync very low speeds.

I don't think it would be a good idea to start speculating which modem is good which not because all these modems work just fine on other remotes.

Thanks



]]> http://www.dslreports.com/forum/remark,22428388 Fri, 22 May 2009 12:34:57 EDT Re: IKNS http://www.dslreports.com/forum/remark,22428029 planiwa :
said by Fergless See Profile :

Very good post, Planiwa, very informative.
To bad all modems didn't show what DSLAM they're connected to like the 2Wire 2700HG B, saves a lot of guesswork.
Ironically, the 2Wire modems suffer more than others from IKNS latency.

The SpeedTouch modems report the Vendor very clearly.

The Aztech modem says: (For an IKNS DSLAM)
ATUC Vendor Code: 494B4E53 ATUC Revision: 2
ATUC ghsVid: b5 00 49 4b 4e 53 01 00

I wonder if any others are getting those same codes from their Aztech modems --
telnet 192.168.1.1
login: root
Password: admin
cat /proc/*/*m_s*]]> http://www.dslreports.com/forum/remark,22428029 Fri, 22 May 2009 11:45:01 EDT IKNS http://www.dslreports.com/forum/remark,22427707 Fergless : Very good post, Planiwa, very informative.
To bad all modems didn't show what DSLAM they're connected to like the 2Wire 2700HG B, saves a lot of guesswork.]]> http://www.dslreports.com/forum/remark,22427707 Fri, 22 May 2009 11:02:20 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22426548 planiwa :
said by Acanac PN See Profile :

Update:
As T1nART requested, the case was re-opened again.
Now, 800k Upload is shown on Bell Lantern
The current settings, are as follow:
Profile: Interleave 5056/800
Sync: 5056/768 ----
NM: 8/4 dB !!!
OCC: 77/77%
. . .
Hope, this 4db margin is much higher in reality, but only displayed by the equipment (some "known" bug or particularity of the remote itself).

Best regards.
I have just read the entire thread. The precise nature of the problem was clear to me the moment I read the OP's first posting of his DSL line data.

There is no doubt that this user is connected to a Bell Lucent IKNS DSLAM. The most significant proof of that fact is in the Lantern data, but curiously Acanac PN's latest posting of that lantern data leaves out the Attenuation! Acanac PN is much less harsh than he might be, for understandable reasons.

An understanding reading of the line stats clearly shows that this has nothing whatever to do with wiring issues.

Furthermore, ADSL profiles are not adjusted automatically. They are an administrative limit, always controlled by and set by Bell. It is important not to confuse sync rates and profiles.

To the OP:

1. Please post your current DSL line data. I'm curious whether your modem maintains sync at 800/5056, and I'd like to verify that there are no US line errors.

2. What you need to know is that there is one single reason for your problem. Your DSL line is connected to an IKNS (remote?) DSLAM. These devices falsely report exceedingly low US noise levels and impossibly high US signal losses. This can result in high latency and lowered US sync rates. This problem is well known to Bell. Some modems are better than others at syncing at the full 800 kb/s. Others will sync at 768, 736, or 704.

3. The Aztech modem is actually pretty good. That doesn't mean that none fail, of course. To be perfectly fair, I must tell you that after carefully reading your account, I cannot find any evidence that your original modem was faulty. The trouble is that IKNS cards deceive, and Bell techs who believe them naturally assume that if it's not the wire, it must be the modem. Why would they even dream of thinking that the DSLAM is lying to them? [Anyone please correct me if you think I am wrong in any part of this!]

4. The switch nearest you is indeed TOROON09 Toronto Dufferin aka 53–LEnnox, etc. And yes, 53 Lennox St. is 1.6 km away. But what 53-LEnnox actually refers to is the old numbering convention, where a phone number such as 532-1098 would be rendered as LEnnox 2-1098. The switch is actually located at 1040 Dufferin, just South of Bloor, which is 1 km from you.

Anyone interested in learning more about this situation may want to Google: ikns vdsl2+

What I find interesting is that it is often said that that the problems of lower US sync rates and higher latency caused by these IKNS cards are so insignificant that few people notice them.

I see that much frustration and ill will against wholesaler ISPs results, and many people unnecessarily buy new modems or hire someone to "fix" their inside wiring, when there is nothing wrong with either.

Finally, it should be understood that a DSL link comprises a modem, inside wiring, Bell wiring, and a DSLAM. No part of a DSL link is under the control of a (Bell wholesaler) ISP. At best an ISP can advise the customer and make requests to Bell on behalf of the customer. But every part of the link is owned (or rented) by the customer or owned, maintained, and controlled by Bell.

Bell holds a privileged monopoly. Acanac, as a Bell wholesaler, depends on Bell's good will. It pays Bell more for a new customer, than it receives from that customer. Isn't it amazing that it has any technical support at all, and money to spend on network infrastructure in addition?]]> http://www.dslreports.com/forum/remark,22426548 Fri, 22 May 2009 04:11:07 EDT Acanac PN http://www.dslreports.com/forum/remark,22426441 Fergless : Well Done. :)]]> http://www.dslreports.com/forum/remark,22426441 Fri, 22 May 2009 02:33:01 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22425157 Acanac PN : Hope, this 4db margin is much higher in reality, but only displayed by the equipment (some "known" bug or particularity of the remote itself).

Best regards.]]> http://www.dslreports.com/forum/remark,22425157 Thu, 21 May 2009 21:04:17 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22424730 anon : Well done :D]]> http://www.dslreports.com/forum/remark,22424730 Thu, 21 May 2009 19:57:18 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22424482 T1nART : Thank you PN.

You've been quite helpful.]]> http://www.dslreports.com/forum/remark,22424482 Thu, 21 May 2009 18:42:15 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22423826 Acanac PN : Update:
As T1nART requested, the case was re-opened again.
Now, 800k Upload is shown on Bell Lantern
The current settings, are as follow:
Profile: Interleave 5056/800
Sync: 5056/768 ----
NM: 8/4 dB !!!
OCC: 77/77%

Thanks]]> http://www.dslreports.com/forum/remark,22423826 Thu, 21 May 2009 16:25:47 EDT PEBKAC. http://www.dslreports.com/forum/remark,22413656 Fergless : Maybe your own PEBKAC issues.

LOL too funny.]]> http://www.dslreports.com/forum/remark,22413656 Tue, 19 May 2009 19:54:53 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22412033 anon : Actually you paid for.

Upto 5Mbit download and upto 800Kbit upload

If you want to get a real 5Mbit at all, you don't get dsl, because there is always PPPOE overhead, which means you will never , ever, see 5Mbit download after PPPOE overhead on a 5056 profile.

Next, you'll never see that 800Kbit upload, due PPPOE overhead also.

Since your SNR ratio is soo damn low, your issues are 100% due to line issues.

Maybe your own PEBKAC issues.
Is your modem connected at the DSLAM? or as close to the dslam as possible once entering the house?

I connect my modem to the main phone jack that enters the house, with an under 5 foot phone cord, to get the best possible signal, then send a cat5e cable from the modem to my computer.

I hope you can figure you issues out and if you can't and choose to cancel, that you go with a cable internet provider.

Because you won't be getting any better from any DSL provider. Maybe Bell, but thats only due to it most likely being a ADSL2+ / VDSL remote your connected to, being the cause of most of your issues. ]]> http://www.dslreports.com/forum/remark,22412033 Tue, 19 May 2009 14:52:15 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22409048 T1nART : Inc...

All I really care about is getting what I paid for...And that's the bottom line!

It seems that when there's some kind of trouble, I have to wrestle with a bunch of your tech savvy support, and also with what Bell is doing to my service.

You must appreciate the service industry is a bare-knuckle fight for what customers want, deserve, and paid for, cause in the end, the customer is always right...and if you can't deliver what you say you're going to, then you're not as good as you claim to be...

Meditate on that...and let it sync in to everyone who reads these long winded threads...]]> http://www.dslreports.com/forum/remark,22409048 Mon, 18 May 2009 23:12:48 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22408621 Acanac Inc :
said by T1nART See Profile :

Well, I paid for 5Mb/s down, and 800Kb/s up...

I should expect that my profile will remain that way for the entirety of the contract.

Now that it's past my first month, I no longer can cancel the service and have to stay it.

However, I will not accept any less than what I'm supposed to get when the potential on my line is 10Mb/s down, and at least 1Mb/s up.

These problems that keep occuring is a result of poor attention to detail.

And obviously you couldn't care less about quality customer service. PN, your comments seems to just exacerbate the problem and does not help to resolve any issues.
I am sure our staff will do all they can to assit you, howerver if for what ever reason they are not able to help you can still cancel service. Your never locked in. You would just be charged are regular rate for the time you used and returned the rest. ]]> http://www.dslreports.com/forum/remark,22408621 Mon, 18 May 2009 21:51:53 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22408347 T1nART : Here they are:

Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 6.8 6.0
Attenuation (dB): 9.0 22.0
Output Power (dBm): 9.8 12.3
Attainable Rate (Kbps): 5696 1020
Rate (Kbps): 5056 512
K (number of bytes in DMT frame): 159 17
R (number of check bytes in RS code word): 8 8
S (RS code word size in DMT frame): 1 8
D (interleaver depth): 0 0
Delay (msec): 0 0

Super Frames: 548049 548047
Super Frame Errors: 0 0
RS Words: 37267398 4658399
RS Correctable Errors: 2905 0
RS Uncorrectable Errors: 0 N/A

HEC Errors: 0 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 111099445 0
Data Cells: 7189087 0
Bit Errors: 0 0

Total ES: 183 0
Total SES: 9 0
Total UAS: 167 0 ]]> http://www.dslreports.com/forum/remark,22408347 Mon, 18 May 2009 20:54:43 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22408086 Fergless : Could you please post your modem stats, besides just your sync rate. :)]]> http://www.dslreports.com/forum/remark,22408086 Mon, 18 May 2009 19:59:16 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22407998 T1nART :
said by Acanac PN See Profile :

I apologized, I explained to you what is the normal way to deal with problems and requests but you keep complaining.
OK, i understand you have lower upstream.
I will do my best to request returning of you profile back to the original one. There is no guaranty your modem will synchronize at that speed, probably not.

Thanks
It was synced when it was orginally set by a bell tech.]]> http://www.dslreports.com/forum/remark,22407998 Mon, 18 May 2009 19:41:23 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22407800 T1nART : The downstream has just jumped back up to 5Mb/s.
But upstream got worse.

Line Rate - Upstream (Kbps): 512
Line Rate - Downstream (Kbps): 5056
LAN IP Address: 192.168.1.1
Default Gateway: 67.212.8.1
Primary DNS Server: 67.55.0.11
Secondary DNS Server: 66.49.220.95
Date/Time: Mon May 18 18:48:18 2009

Seems like it's a losing battle....

But the war is far from over... ]]> http://www.dslreports.com/forum/remark,22407800 Mon, 18 May 2009 18:49:40 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22407753 Acanac PN : I apologized, I explained to you what is the normal way to deal with problems and requests but you keep complaining.
OK, i understand you have lower upstream.
I will do my best to request returning of you profile back to the original one. There is no guaranty your modem will synchronize at that speed, probably not.

Thanks ]]> http://www.dslreports.com/forum/remark,22407753 Mon, 18 May 2009 18:35:35 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22407624 T1nART : Well, I paid for 5Mb/s down, and 800Kb/s up...

I should expect that my profile will remain that way for the entirety of the contract.

Now that it's past my first month, I no longer can cancel the service and have to stay it.

However, I will not accept any less than what I'm supposed to get when the potential on my line is 10Mb/s down, and at least 1Mb/s up.

These problems that keep occuring is a result of poor attention to detail.

And obviously you couldn't care less about quality customer service. PN, your comments seems to just exacerbate the problem and does not help to resolve any issues. ]]> http://www.dslreports.com/forum/remark,22407624 Mon, 18 May 2009 18:06:15 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22407505 Acanac PN :
said by T1nART See Profile :

Dude, the profile has been fluctuating and has been changed to a lower connection. There lies the problem.

It should be at 5Mb/s Down, and 800Kb/s Up. Which it was at when the bell technician came and set it to that/ Obviously, you guys can't get the message to bell accordingly, and anything only gets done when an actual bell tech comes to the house. That has been the case with my whole experience which is all documented in this entire thread...

Just read all the messages I've left in this thread and get back to me with some proper answers.
OK dude.
Your profile WAS 5M/800 but you called the support.
Profile WAS 5M !!!
But the equipment setup cannot sync at 800k.
My DSL neither!
I made 6 trouble tickets and I changed 5 modems - different brands.
I am 50M to CO.
And I am still not getting 800 upstream.
That's it.
This is the Canadian DSL reality and it is not my or Acanac's fault, dude.

Thanks]]> http://www.dslreports.com/forum/remark,22407505 Mon, 18 May 2009 17:37:21 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22407427 T1nART : Dude, the profile has been fluctuating and has been changed to a lower connection. There lies the problem.

It should be at 5Mb/s Down, and 800Kb/s Up. Which it was at when the bell technician came and set it to that/ Obviously, you guys can't get the message to bell accordingly, and anything only gets done when an actual bell tech comes to the house. That has been the case with my whole experience which is all documented in this entire thread...

Just read all the messages I've left in this thread and get back to me with some proper answers.]]> http://www.dslreports.com/forum/remark,22407427 Mon, 18 May 2009 17:19:47 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22407002 Acanac PN : Ok T1nART, today is holiday, but tomorrow a new request could be made.
Just let me know, please, if you go trough Acanac Support phone to reopen the case - I will follow up with the state of your request.
Make sure, this time you explain what your problem is.

(Actually, what is the problem - don't you have a stable and working connection?)

I don't want to do any improvisations on your case, unless you explain me exactly what you want. In this case, please be patient and do not call the Support phone at the same time.

Best regards.
--
We Rock]]> http://www.dslreports.com/forum/remark,22407002 Mon, 18 May 2009 15:59:01 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22403922 T1nART : My modem stats as of tonight...

Line Rate - Upstream (Kbps): 704
Line Rate - Downstream (Kbps): 4032
LAN IP Address: 192.168.1.1
Default Gateway: 67.204.44.1
Primary DNS Server: 67.55.0.11
Secondary DNS Server: 66.49.220.95
Date/Time: Sun May 17 22:37:20 2009

This is a bunch of bell bull...]]> http://www.dslreports.com/forum/remark,22403922 Sun, 17 May 2009 22:38:29 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22399337 anon : Bell would be the ones doing the assuming btw

Since everything to do with your lines profile, is under the control of Bell.
Acanac, would have to contact Bell for any changes.]]> http://www.dslreports.com/forum/remark,22399337 Sat, 16 May 2009 17:58:57 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22399302 anon : Think the correct term would be to lock you in to the 5056/800 profile, regardless of errors.
They don't effect you and you don't care if they ever do.

Profiles are automatically adjusted by the system, when your snr goes below a certain point, or your line produces over a certain # of errors.

They system is in place to help make sure you have a stable connection, as annoying as it is.

If you complain, at all, its assumed you want your line mapped and put on a stable profile.

You need to word what you say carefully, if what you really want is a un-stable , but 5056/800 profile, regardless of errors. ]]> http://www.dslreports.com/forum/remark,22399302 Sat, 16 May 2009 17:48:39 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22399218 T1nART : This is really annoying...

One thing gets done but something else gets undone.

I told Acanac report to tell Bell to not change my profile. And they've gone ahead and changed it. The uploads is now better but I'm not set to the correct profile for downloads.

Line Rate - Upstream (Kbps): 736
Line Rate - Downstream (Kbps): 4032
LAN IP Address: 192.168.1.1
Default Gateway: 67.212.6.1
Primary DNS Server: 67.55.0.11
Secondary DNS Server: 66.49.220.95
Date/Time: Sat May 16 17:16:12 2009

Can to tell them to take me back up to 5Megs?

Everything seemed stable before yesterday...]]> http://www.dslreports.com/forum/remark,22399218 Sat, 16 May 2009 17:20:19 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22398235 Acanac PN : And one clarification about:
"look guys, don't play with the profile - go there and check the line or change your IKNS remote machine to a good old one"
Again, the things are NOT simple like that.
I cannot put a similar note on official ticket.

There is a support system.
1.You have trouble.
2.You and support team define the problem.
3.Depending of nature of your problem the request is created to correspondent internal department or partners company.

There is no way Support people your calling, or myself to dictate what actions technicians should do.

The target is working DSL.
Most of the cases, the problems are resolved with reasonable delays and results.

Thanks]]> http://www.dslreports.com/forum/remark,22398235 Sat, 16 May 2009 12:17:28 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22398178 Acanac PN : I think, I did explain on this Forum how the system works.
When you challenge any change on your DSL, the assumption is that you have some TROUBLE. Means, your line is unstable, doesn't work or shows problems. That's why, very often the speeds are decreased - the target is to provide stable and working service "up to 5M" if the situation allows.
I understand your wiling to get the maximum of your DSL.

Sorry about any inconvenience, resulting your or Acanac team actions.

Please, remind me in several days to follow-up your case.
Everything should be adjusted to the optimal state.

Best Regards]]> http://www.dslreports.com/forum/remark,22398178 Sat, 16 May 2009 12:01:01 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22397987 T1nART : Well well well... I should have known. Things always seems to get worse before they become better.

I put a call in to Acanac support and got a young man by the name of Bryce. I told him about the thread that's been going on, also asking what IKNS is, he checked my line rate, told me that is has to do with the server side, then put me on hold to put a ticket out. I mentioned to him what Acanac PN said in the last message, "look guys, don't play with the profile - go there and check the line or change your IKNS remote machine to a good old one" and mentioned maybe Bryce should mention that also in the ticket.

I guess the ticket got to them last night and they changed it because, late last evening I went to check my DSL status and lo and behold. It's much worse than when we first started talking about the upstream rate.

Line Rate - Upstream (Kbps): 512
Line Rate - Downstream (Kbps): 5056
LAN IP Address: 192.168.1.1
Default Gateway: 69.171.130.1
Primary DNS Server: 67.55.0.11
Secondary DNS Server: 66.49.220.95
Date/Time: Sat May 16 10:39:15 2009

Came back this morning, and it's still the same... A measling 512kb/s.

I asked Bryce when bell would be coming by to check the demarc and existing lines, and he mentioned they're off for the long weekend and won't be doing anythng till at least Tuesday.

However, they were still kicking around to send me down to a 512kp/s upstream profile just start off their long weekend with some laughs by the lake at the cottage.

This whole business of getting what you've paid for upfront seems to be a bit of a joke... Why is it that when you want something done, it doesn't get done correctly until a bell guy shows up!?!]]> http://www.dslreports.com/forum/remark,22397987 Sat, 16 May 2009 10:50:52 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22395667 Acanac PN : Thank you for your note.
You know, there is a simple procedure I follow - asking to fix a "trouble".
I understand you, but what trouble could be found there ?
The user in question, actually has a "5M" working DSL connection.
Very often the solution may look like this: "Fixed - forced to AL2 or profile decreased for stable connection"

If you could help me to define the trouble, you are welcome.
Just know, the things like "look guys, don't play with the profile - go there and check the line or change your IKNS remote machine to a good old one " ... they just don't work :)
--
We Rock]]> http://www.dslreports.com/forum/remark,22395667 Fri, 15 May 2009 18:41:37 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22394538 anon :
said by Acanac PN See Profile :

Sync 5056/704
NM 8/6 db
Att 9/2 db
Occ 81/75%
Looks like IKNS
Hi PN,

Its possible that he's on IKNS. His stats seem to confirm this (except for his attenuation on the upstream. I noticed IKNS seemed to always show 20.5, his isn't showing this.. maybe things changed since I last looked at IKNS stats).

One other thing I see is this (regardless if he/she is on IKNS):
Downstream
ATTN: 9.0
SNR: 8.6
Speed: 5-meg
Occ: 81

This isn't great given his good attenuation.

his/her occupancy is high and SNR low given his/her attenuation. The stats should be lots better.

Seems like he should be trouble shooting his physical line on his side. If he/she can hook up at the demarc and disconnect the house wiring and paste the stats this would be good. If not, then live with it.

If at the demarc his/her stats don't change testing at the demarc, T1nART should bput in a call to you for Bell to fix it.

Just something I noticed, that's all.

This is a problem waiting to get worse. If T1nART is on a 1-year contract, or plans to stay with DSL and doesn't want service troubles down the road, this should be done. Fix it before problems happen.]]> http://www.dslreports.com/forum/remark,22394538 Fri, 15 May 2009 14:25:30 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22391458 Acanac PN : Your modem: Type: Interleave

Bell Lantern for your Line: al1_d5056-5056-384_u800-800-256
(al1=Fast Path - not Interleave)
Sync 5056/704
NM 8/6 db
Att 9/2 db
Occ 81/75%

Looks like IKNS]]> http://www.dslreports.com/forum/remark,22391458 Thu, 14 May 2009 21:32:00 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22390899 T1nART : yeah...

Here:

Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 8.6 6.0
Attenuation (dB): 9.0 18.5
Output Power (dBm): 9.7 12.5
Attainable Rate (Kbps): 5696 1020
Rate (Kbps): 5056 704
K (number of bytes in DMT frame): 159 23
R (number of check bytes in RS code word): 8 16
S (RS code word size in DMT frame): 1 8
D (interleaver depth): 0 0
Delay (msec): 0 0

Super Frames: 18561753 18561751
Super Frame Errors: 3 1556
RS Words: 1262199262 157774883
RS Correctable Errors: 20114 29078
RS Uncorrectable Errors: 12 N/A

HEC Errors: 3 610
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 3762782929 0
Data Cells: 364436942 0
Bit Errors: 0 0

Total ES: 175 0
Total SES: 4 0
Total UAS: 77 0

Any of this info make sense...]]> http://www.dslreports.com/forum/remark,22390899 Thu, 14 May 2009 19:36:25 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22390852 Acanac PN : Is this something related to IKNS issue or is another stuff?
What about US noise margin? I see more and more cases where CX is just several blocks to the remote but upstream NM is 6dB @ 700k]]> http://www.dslreports.com/forum/remark,22390852 Thu, 14 May 2009 19:26:05 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22390759 anon : Its Bell and its due to using
ANSI dsl mode T1.413 Issue 2
Instead of G.DMT G.992.1

I can reproduce your issue, by just switching my modem to ANSI

It was about a month ago, Bell started changing this mode from 800Kbit to 704Kbit like your noticing.]]> http://www.dslreports.com/forum/remark,22390759 Thu, 14 May 2009 19:01:35 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22390555 T1nART : Well, my upstream is holding at 704KB/s but who knows how long this will last or even when it will go back to what it was when things were first setup my the bell tech. Or is this just a way bell is trying to save bandwidth by lowering everyone's sync to something that's lower than what it's supposed to be.

Line Rate - Upstream (Kbps): 704

So far, it's OK, but if it gets below 700K I'm definately gonna have to voice my concern for the disrespect of not delivering the service that they're supposed to.]]> http://www.dslreports.com/forum/remark,22390555 Thu, 14 May 2009 18:21:39 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22379715 Acanac PN : A good 5M/800K DSL could not give you "real" 800k upload on web speedtests even your modem "synchronizes" at 800. Neither 5M download. These values are the theoretical maximums if the line capacity is used 100%. Always, there are some "spare" % occupation should left, so the speeds on web-based tests would be like 4200 and 680 for example.

If the modem syncs at lower than 800, that is another story.
Please send me your Acanac ID. I will check what the "lantern" shows]]> http://www.dslreports.com/forum/remark,22379715 Tue, 12 May 2009 20:25:25 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22379615 T1nART : Well, it seems that Bell is not without their games!

After the last Bell tech came to my place, everything seemed fine and my connection was getting the top speeds of aproximately 4.2Mb/s down, and 600Kb/s up. The line rate was set to the max of 5Mb/s down and 800Kb/s up.

Now however as it turns, after a week of being on their top rates, they've gradually decreased my upload speeds as each day passes.

Now, the line rate reads: Line Rate - Upstream (Kbps): 704.
Where as when the tech first came and set up the upstream was reading at 800Kb/s.

This shouldn't matter too much but as I am preparing to upload videos on the internet, this is preventing from getting the maximum possible upload speeds.

Bell...Ooops! You've done it again... Played with my internet... and I'm not a satisfied customer...]]> http://www.dslreports.com/forum/remark,22379615 Tue, 12 May 2009 20:07:33 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22363120 Acanac PN : Thanks]]> http://www.dslreports.com/forum/remark,22363120 Sat, 09 May 2009 10:28:20 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22360795 T1nART : No problem Paul.

If I can get what I want and paid for and share it with others, then it will only make things better for all of us.

Cheers,
T1]]> http://www.dslreports.com/forum/remark,22360795 Fri, 08 May 2009 18:24:23 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22357856 anon : Thank you T1nART for the info and sharing your valuable experience.

Cheers,
PaulB]]> http://www.dslreports.com/forum/remark,22357856 Fri, 08 May 2009 09:14:34 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22355977 T1nART : Well... Turns out that accounting have processed the refund on the deposit of the of badass modem.

Good job Acanac!]]> http://www.dslreports.com/forum/remark,22355977 Thu, 07 May 2009 19:50:53 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22351823 Acanac Inc : From your previous post we only received the modem yesterday. Returns normally end up taking 3-5 business days to reach your credit card once it reaches our accounting department. This is not a matter of us delaying anything it's just the amount of time it takes. We issue the return it goes to the Merchant provider then they send it to the bank and so on. ]]> http://www.dslreports.com/forum/remark,22351823 Wed, 06 May 2009 23:41:56 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22351702 Fergless : Again... Acanac lacks the quality customer support that bigger companies or rather better companies possess.
===========================================================
Microsoft took a month to credit my credit card, so I don't know if what you say is relevant.]]> http://www.dslreports.com/forum/remark,22351702 Wed, 06 May 2009 23:10:55 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22350245 T1nART : PaulB,

I went and bought the Dlink DSL-2640B modem/wireless router.
It's quite reliable and I've always trusted products from Dlink.

The settings that you have to enter should be in the package that you got from acanac when you first got your service.

Dlink has an automatic setting process or you can choose to enter it in yourself. If you're unsure of your settings you should call DSL support for the correct login and passwords, that they can give you.

-----------------------------------

With regards to the modem I sent back to Acanac.
The tracking number is 8676 7218 7002. It was delivered May 5, 2009 9:50 AM and signed off my M.MARYLOU.

It has been received by the accounting department, however, the process of the deposit refund has been more than at a slow pace. I wonder when and if they'll even refund it properly to the credit card they have on file...

Again... Acanac lacks the quality customer support that bigger companies or rather better companies possess. ]]> http://www.dslreports.com/forum/remark,22350245 Wed, 06 May 2009 18:23:10 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22344741 anon : Can you specify the make and model for the modem?
What settings did you need to change to make it work for you (from the default setting)?

Cheers ]]> http://www.dslreports.com/forum/remark,22344741 Tue, 05 May 2009 19:11:50 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22333582 Acanac Inc : Well over 90% of all the modems we send out are brand new never used. We have them made specifically for us by Aztech. You may receive a used one if a client cancels and the modem is in good condition to send back out.

I will post some pictures later on tonight of over 15K modems that came in a few months ago. The majority have already been sent to clients in new condition.

Finally the modem Acanac uses is also used by one of the largest DSL companies in the U.S. They currently have a few hundred thousands out in the field. I am not saying you did not experience a problem with your modem. It does happen, however it's not the norm. Of your specific model we almost have 40K of them in the filed. ]]> http://www.dslreports.com/forum/remark,22333582 Sun, 03 May 2009 16:31:58 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22333338 Fergless : Gotta love Bell. :uhh: they don't play nice.

They do not like competition. Or more specifically loosing money or power to the little guys.

Good Luck with your DSL. ;)
]]> http://www.dslreports.com/forum/remark,22333338 Sun, 03 May 2009 15:18:20 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22333278 T1nART : Turns out that the modems that Acanac sends to their customers are used and refurbished. Most Aztech modems that are sent out again work fine, however, there have been many cases that modems are scratched and have some sort of dysfunction. This is what that nice DSL support rep Scott has told me. So darknestgirl, you are one of the lucky ones who received a working modem.

Nevertheless, with my Dlink, everything is working well and I have no further problems.

Acanac CAN be as good as they claim to be if they can provide quality customer support, best-in-class hardware, and only by the supervision of the all-mighty Bell...]]> http://www.dslreports.com/forum/remark,22333278 Sun, 03 May 2009 15:00:14 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22333216 darknestgirl : I've been using the Acanac modem since day one and got no problem with it at all. You can send it back and they will send you a refund for it.]]> http://www.dslreports.com/forum/remark,22333216 Sun, 03 May 2009 14:39:12 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22333002 T1nART : Well, as it turns out. Acanac is only as good as what Bell does for their customers, as it is Bell that has the final say. After just over one week of being on Acanac's service I've experienced nothing but headaches. Mostly because of the terrible download speeds I was getting. Partly because of the slow pace of fixing a problem and the horrible customer service of a knob of one dsl support representative. And most of all because of the faulty modem Acanac sent to me.

After finding out from the first bell technician who came to my house that the problem with my speed lies in the modem that I was using from Acanac, I went out and bought a Dlink dsl modem/wireless router. As soon as I replaced the Aztech modem with my new Dlink, the connection seemed to be better but not the best. I was getting around only 2.5 Mb/s downloads speeds. As you may recall, it was the same when I first installed the Aztech modem.

So I instantly called DSL support to get it fixed. After waiting for some time to speak with someone, I got the voice of a spanish-sounding rep who sounded like he knew better than I did. He was short with me, had a tone of superiority, and was all in all rude to the point that I should have escalated that call. But I didn't. After telling him of my issues, and constantly bickering with him about what needs to happen, I requested that I be credited once I send the faulty modem back to them. As I had more pressing concerns, he wanted to get me off the phone as quickly as possible, and interrupted me in the middle of asking him a question and told me, "Write this shit down!" referring to the address to send the modem back. I couldn't believe it and I was appalled. This guy is truly a dumbass! He finished by saying the ticket would be sent out and it would be fixed.

Not surprisingly, the next day, my speeds went down to the speed of a crawl, less than 1Mb/s. This was unbelievable. Bell has done it to me once again. And the rep that I spoke to the night before had done the exact opposite.

So I called Acanac again on Friday night, and was hoping I would get anyone else but that last guy who was dishing me bull. And gladly, I got a young man by the name of SCott who I have spoken to on many occassion. He was very understanding and patient and made sure that my problem would be looked after.

This morning, I woke up to the call from a Bell technician that came to my house. I informed him of the problems occuring, and told him about the last visit from a technician. The last time that my lines were checked, it was sufficient to support up to 5Mb/s and has the capacity of even 10Mb/s. This time around, as my modem is top notch and the quality of my lines are good, the only thing the Bell technician had to do was call and get them to change my profile to the correst profile of 5M/bs down and 800Kb/s up. Which was simple enough and done in like 10 mins. It seems the problem was that my profile was not correstly inputted into the system so that it would just pick any random speeds. Now that they actually set it to the right profile, I would hope that it would remain the same.

Now that the profile has been corrected this is now the speeds:


It is fast but it's only running at 60% which is quite fast still, says the Bell technician. And even though I may be some distances away from the CO, there is a Bell Spike right in my backyard, so the speeds are still attainable.

Thanks to Scott, and the latest Bell technician, and me going out to buy a better modem, the speeds are dramatically increased and looks like it is as good as it gets.

No thanks to Acanac sending me a faulty modem and that loser spanish-guy DSL support rep, that I was almost considering terminating the service and getting a refund.

As long as Acanac can deliver the service that they say they can deliver with the authority of Bell, I will give it at least a year, as I am committed to that much. For anyone out there that is considering signing up with Acanac. Be persistent with getting what you're paying for even if it seems like it may not be worth the fight. Don't let Bell or even Acanac tell you how it is, because the customer is always right. And don't be a lazy ass like me and just wait for some random modem to show up at your door. Go out and invest in a modem that works.

As for the service that's being deliverd, it's good for now. Getting the service was not at all the problem, however, making the service work the way it is supposed to has been all the issues.

As for now, it is a good start. We'll see how long this lasts. ]]> http://www.dslreports.com/forum/remark,22333002 Sun, 03 May 2009 13:33:13 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22301265 darknestgirl : Well for my part been with Acanac since august 8 2008 and got no problem at all since then and got full speed i'm almost on the CO (0.08km)]]> http://www.dslreports.com/forum/remark,22301265 Mon, 27 Apr 2009 07:49:03 EDT Re: YES Acanac is as good as they claim to be... http://www.dslreports.com/forum/remark,22301241 T1nART : I hope Acanac is everything they claim to be...for the sake of all internet users... :-)

Acanac PN: Thanks for all your help. We'll see what happens. ]]> http://www.dslreports.com/forum/remark,22301241 Mon, 27 Apr 2009 07:32:00 EDT Re: YES Acanac is as good as they claim to be... http://www.dslreports.com/forum/remark,22300657 Acanac PN : T1nART, please remove the private info (DSL username) from the public posting above.

Your request is already in process.
Please note 1-2 (working) days may take until the problem is resolved.

It looks like your DSL needs to be checked, that is an usual scenario especially if no such service was provided before to this address.
Otherwise, the settings on bell lantern are OK (5M Fast path profile).
Just the NM are low and your modem at the end point synchronizes at much lower speed than the profile could give.

Best Regards.
--
We Rock]]> http://www.dslreports.com/forum/remark,22300657 Mon, 27 Apr 2009 00:09:18 EDT YES Acanac is as good as they claim to be... http://www.dslreports.com/forum/remark,22299978 Fergless : YES they are.]]> http://www.dslreports.com/forum/remark,22299978 Sun, 26 Apr 2009 21:14:16 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22299459 T1nART : I live in an apartment and wouldn't know where the demarkation box would be. Also, the phone jack that I have the modem connected to seems to be fairly new and is good condition. When the bell guy came to see it last thursday he didn't say too much about it. He installed a dry loop that afternoon and upon coming home from work, I hooked everything up and was up and running.

Also, when I initially installed everything on Thursday, I did check the speed, that it was running at around 2.5Mb/s. However, my service was not supposed to be set up until Friday morning. Then when Friday morning came about, the speed was below 1Mb/s. I doubt it is a wiring problem as I had fairly good speed Thursday night and then horrible speeds on Friday immediately after. I have a sneaking suspician that after the time that it was set up and running Bell then resetted it to the lowest speeds...

I will be calling DSLsupport with my findings...]]> http://www.dslreports.com/forum/remark,22299459 Sun, 26 Apr 2009 19:14:21 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22298821 darknestgirl : In your case it's not the attenuation but your margin are low so can it can indicate a wiring problem if you live in a house try connecting the modem to the demark box with no phone connected to see if the margin improved cause looking at your attenuation i can say that you should get at least the 5Mbps (saw customer with worst attenuation than that get better speed)]]> http://www.dslreports.com/forum/remark,22298821 Sun, 26 Apr 2009 16:07:51 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22298690 T1nART : Is the information I mentioned suffice to look into the problem?

The modem stats:

----------------------

Modem Status
Connection Status Connected
Us Rate (Kbps) 416
Ds Rate (Kbps) 1408
US Margin 6
DS Margin 7
Trained Modulation ADSL_G.dmt
LOS Errors 0
DS Line Attenuation 13
US Line Attenuation 20
Peak Cell Rate 981 cells per sec
CRC Rx Fast 0
CRC Tx Fast 0
CRC Rx Interleaved 0
CRC Tx Interleaved 1162
Path Mode Interleaved


DSL Statistics
Near End F4 Loop Back Count 0
Near End F5 Loop Back Count 0

---------------------

I do not have a router connected to the modem that was sent to me by Acanac.

With regards to the more than poor speeds. I understand that it is "up to" 5Mb/s. However, in response to that, when I first installed the modem and connected it to my computer, the first thing I did was check on speedtest.net what it would be. And to my surprise, it was running at around 2.5Mb/s on Thursday evening. But when the Friday morning came around, the speed had dropped below 1Mb/s and has remained that way since then. Shouldn't the speed improve rather than decrease as time goes by. At least that is what I would like to believe.

Furthermore, I live in downtown Toronto (757 Dovercourt Rd.) and the nearest Bell Central Office is just a few blocks away TOROON09 Toronto Dufferin 53–LEnnox:

»maps.google.ca/maps?daddr=53+Len···046&z=16

It's hard to believe that distance is a factor in the speed of my connection being so poor.

If it is true that Bell is the perpetrator is limiting both my download speeds and upload speeds and not allowing me the full potential of what I paid for then, it should very well be resolved as soon as possible.

The only other thing I can imagine is quality of the lines that they have in place for my connection. In which case, it should be looked into.]]> http://www.dslreports.com/forum/remark,22298690 Sun, 26 Apr 2009 15:29:38 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22298586 darknestgirl : To be able to get your modem stat you need to connect it directly on your computer(no router) We need to see margin and attenuation And you can also try the new york server instead got better speed result with it than the montreal or toronto server

P.S sometimes Bell put new Acanac customer to an lower profil]]> http://www.dslreports.com/forum/remark,22298586 Sun, 26 Apr 2009 14:55:58 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22298571 darknestgirl : And don't forget that it's UP TO 5Mbps it can depend on the distance from the co and the quality of your line the limit distance for DSL is around 5KM]]> http://www.dslreports.com/forum/remark,22298571 Sun, 26 Apr 2009 14:53:08 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22298565 T1nART : ----------------------
Connection Information
DSL UP

Downstream / Upstream (Kbps) 1408/416

Internet Connected

Connected Time 2hr 12min 28sec

Connection Type PPPoE

Username

IP Address 69.171.139.200

Default Gateway 69.171.128.1

Primary DNS 67.55.0.11

Secondary DNS 66.49.220.95

---------------------

Router Information
System Uptime 6 hours 48 minutes
Model ADSL2+ Ethernet and USB Modem

Firmware Version 113.2.5

Ethernet MAC address 00:30:0A:D3:99:F7

DSL MAC address 00:30:0A:D3:99:F9

USB MAC address 00:30:0A:D3:99:F8

NAT Enabled

Firewall Enabled

----------------------

As I have mentioned earlier. The IP address keeps changing from the Toronto server to the Montreal server. I'm curious as to why this is and perhaps this could be a source of the problem. As far as my first ticket to dslsupport I mentioned the problem to them early yesterday morning.

The latest speedtest.net results:


If you can assist that would be much appreciated. Thank you for the timely response.

T]]> http://www.dslreports.com/forum/remark,22298565 Sun, 26 Apr 2009 14:51:34 EDT Re: Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22298484 Acanac Inc : It can take up-to 42 hours before we get a response from Bell. If you don't mind can you please post your modem stats. ]]> http://www.dslreports.com/forum/remark,22298484 Sun, 26 Apr 2009 14:28:24 EDT Is Acanac as good as they claim to be... http://www.dslreports.com/forum/remark,22298218 T1nART : I've recently just signed up for Acanac Residential DSL and am a little disappointed with the service. I've been noticiing that the IP address keeps changing all the time. Regardless of that, the speeds are terribly slow and is not up to what the advertised speeds are supposed to be.

My service went up last Thursday but I haven't even been anywhere close to 5Mb/s download speeds or 800Kb/s uploads.



I've sent some emails to the support department and they've informed me that bell has been notified of this problem. However, there has been no communication from bell on this.

I will call DSLsupport on Monday to inquire and hope things will be improving...

T]]> http://www.dslreports.com/forum/remark,22298218 Sun, 26 Apr 2009 13:20:12 EDT