http://www.dslreports.com/forum/r22303904 en Sat, 05 Dec 2009 03:59:52 EDT Sat, 05 Dec 2009 03:59:52 EDT http://www.dslreports.com/forum/remark,22303904 badtrip : Tech never showed or called.

I called the office and they said the problem had been resolved, it was another carrier's equipment blocking the signal at the tower.

While I'm happy the issue was resolved, I feel it was unprofessional and quite Comcast-esque to not call or show given my wife was waiting at home for the tech to show up.]]> http://www.dslreports.com/forum/remark,22303904 Mon, 27 Apr 2009 17:53:47 EDT http://www.dslreports.com/forum/remark,22298000 badtrip : Out of nowhere the link to the tower started periodically going down. While the CSR I spoke to was friendly, there wasn't much that they could do over the phone. We have to wait 3 days for a tech to come out to take a look (which reminds me of Comcast, sadly ). Since the cost of service is roughly double Comcast for the same connection speed, I was disappointed about the wait.

This type of problem and how they resolve it is crucial. I will update this post after the tech comes.

]]> http://www.dslreports.com/forum/remark,22298000 Sun, 26 Apr 2009 12:19:25 EDT