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| | Both to blame Obviously, this guy didn't read his contract, his bad. But it's no accident though that AT&T doesn't take reasonable steps to fix this.
$17K actual costs? Who the f*ck do they think they're kidding? I'd like to see those itemized line by line. If I treated my customers this way, they'd be gone AND they'd be telling anyone who would listen how they got severely shafted. TV folks just drool being able to announce this crap.
Read the contract, but expect the worst from your amoral vendor. | |
|   banditws6Shrinking Time and DistancePremium
join:2001-08-18
Frisco, TX
 ·RoadRunner Cable
| Re: Both to blame But it could be that the wireless carrier in Mexico charged the guy's U.S.-based carrier those rates in roaming charges, in which case his U.S.-based carrier wouldn't have any say over it. Right?
As devices with mobile web access and 3G speeds become more and more popular, this is gonna happen a lot more often -- because a lot of people don't bother reading things they sign, or even research what they're buying.
Personally, though, I think the wireless companies need to make this caveat stand out more than they already do. Like, put it in the marketing brochures and have the sales folks at the store mention it. Frankly, I'd think it would be in the wireless companies' best interest to make it clear that you can expect to pay huge fees if you move a lot of data while outside the U.S. -- given that people who do this by mistake aren't likely to have 20 G's sitting around.
Just goes to show that the onus is on the consumer to be aware of all the caveats and the gotchas.
--
"I'll follow the law until it's just stupid." -Ted Nugent | |
| fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3
1 edit | said by expert007:Read the contract, but expect the worst from your amoral vendor. What's not "amoral" about a customer racking up charges and then wanting to not pay? I'd say the customer is being "amoral" here as well.. don't you?
Seriously.. go into a FINE restaurant and order up on the menu... when the bill comes and it's a shocker to you, should you just up and run out on it or tell them "that's too much, I didn't know!!" and tell them to cut the bill down?
(*If anyone comes back with "prices are clearly posted" comments, then you've never eaten in some of the "fine" restaurants that I'm talking about as not all of them are like The Sizzler is.) | |
| | | | Re: Both to blame Wow, you guys need to step away from the keyboard once in a while and get out in the real world.
People in the real world use common sense to tell them what has value (this is sometimes referred to as perceived value).
To a typical person; a house, car, or gold jewelry is expensive. They can see it, hold it, and it has tangible value.
The same holds true with the example given above, anyone would expect a fancy restaurant to be expensive. Now, go to the drive through at Taco Bell and suddenly get handed a bill for $1786 dollars for three crunchy tacos and you would get a shocked response.
The issue here is that no amount of contract reading will correct this. People think Wall-E costs $14.95 to buy, so how much more could it cost to down load it? That is how the typical person thinks.
Normally the checks and balances of the real world would correct this and people would refuse to pay and those vendors would go out of business. This has clearly failed. | |
| | | fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | Re: Both to blame I'm sorry to disagree, ... International calling rates, alone, are KNOWN to be expensive. Anyone that travels to another country knows that to use a cell phone in other countries you pay international rates, much less the roaming rates.
When you travel to another country, that $14.95 movie you purchase in the form of a DVD can not certainly be compared to roaming on an international network when thinking of rates and comparison.
In the real world, international travel is very expensive and it's also common sense to check with your carrier about how much things are going to cost you when you DO travel. If you're willing to go to another country and use your services like you do here in your home country and not even think about to inquire the what-if's, well, I'm sorry to disagree with you, but that's not your providers fault.. that's your own.
Your example of comparing a download vs a purchase is TOTALLY invalid.
The cost to use your internet connection at home to download is FAR less expensive than to use a mobile connection and then add in international.
In the end, it doesn't matter.. buyer beware. YOU and ONLY you are responsible to know and understand your service and what you will be billed at. And, your rates are not buried in your contract, rather, it's buried in your rates disclosure. | |
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| | | Seriously.. go into a FINE restaurant and order up on the menu... when the bill comes and it's a shocker to you, should you just up and run out on it or tell them "that's too much, I didn't know!!" and tell them to cut the bill down?
Ok.....
How bout if you walk into that fine restaurant and start your meal with some shrimp cocktail. The waiter brings your hors deouvre , six of them in all, and later that evening when the check arrives, it says "shrimp cocktail: $1511.95
You flip out, but the waiter calmly turns over the menu and shows you the fine print: $11.95 for the first shrimp, $300 each additional.
You're OK with that? | |
| | | fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | Re: Both to blame You're being ridiculous and I won't respond to such a wild example. | |
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