I live in a 1st tier suburb of Minneapolis and can't even get 1.5 meg from them. They have such bad cable here that 256k is all they offer. This is an older area that is getting re-vitalized by young families who all grew up with Internet access so it is a necessity. I am sure they are losing customers like me to Comcast every day. They have the new 20 meg service just a few blocks from me but my neighborhood is served from a different C.O. so I can't get it...go figure. When will they learn to spot the trends and keep up with them.