DallasMike
join:2008-03-20
 ·Vonage
·Time Warner VOIP
| reply to garys_2k
Re: persistent quality problems, going to Uverse
No, no return on hardware after the first 30 days.
So the fact that I've been working with their tech support since day 1 to resolve issues, which were never resolved, doesn't count in their book. 30 days have passed, so I'm out of luck.
Maybe others can learn from my mistake:
Vonage HAS A LONG-TERM COMMITTMENT THAT MAY NOT BE OBVIOUS UP FRONT
It does not matter to Vonage whether your service works or not, you will be held to every term in the TOS. They tell me there is no way to waive any fees regardless of satisfaction level.
Buyer beware for sure. |
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mahermusic
join:2001-07-06
Chesterfield, NJ
·Vonage
 ·Comcast
| said by DallasMike  :No, no return on hardware after the first 30 days. So the fact that I've been working with their tech support since day 1 to resolve issues, which were never resolved, doesn't count in their book. 30 days have passed, so I'm out of luck. Maybe others can learn from my mistake: Vonage HAS A LONG-TERM COMMITTMENT THAT MAY NOT BE OBVIOUS UP FRONT It does not matter to Vonage whether your service works or not, you will be held to every term in the TOS. They tell me there is no way to waive any fees regardless of satisfaction level. Buyer beware for sure. You used a faulty router.
You agreed to their TOS when you signed up.
It's YOUR fault. Good luck with un-Verse
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1/20/09 = The final day of our Retarded Cowboy President! |
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DallasMike
join:2008-03-20
·Vonage
·Time Warner VOIP
| said by mahermusic :You agreed to their TOS when you signed up.
It's YOUR fault. Thanks for the post - you have succinctly summed up the Customer Service philosophy Vonage expressed to me. |
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mahermusic
join:2001-07-06
Chesterfield, NJ
·Vonage
·Comcast
| said by DallasMike :said by mahermusic :You agreed to their TOS when you signed up.
It's YOUR fault. Thanks for the post - you have succinctly summed up the Customer Service philosophy Vonage expressed to me. Yup... truth hurts.
Oh, and you're welcome!
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1/20/09 = The final day of our Retarded Cowboy President! |
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PX Eliezer
Premium
join:2008-08-09
New Jersey
·Callcentric
·Optimum Voice
·callwithus
·voip.ms
1 edit | reply to mahermusic
said by mahermusic : You used a faulty router. On what basis do you say that?
We can speculate, but there is no certainty.
Also: Everybody and everything on this world has faults. Do you believe that Vonage has any faults at all, or are they as perfect as could ever be?
If Vonage is the absolute "greatest", if they have no faults and no room for improvement, if Vonage is always right, and if dissatisfied customers are always wrong, then why ever bother discussing anything? |
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mahermusic
join:2001-07-06
Chesterfield, NJ
·Vonage
·Comcast
| said by PX Eliezer : if Vonage is always right, and if dissatisfied customers are always wrong, then why ever bother discussing anything? Sounds good. Mods, close off this topic, we're finished!
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1/20/09 = The final day of our Retarded Cowboy President! |
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garys_2k
join:2004-05-07
Farmington, MI
1 edit | No, I don't see why this thread should be closed. The Vonage CSRs are NOT noted for being very helpful, in general, and that is a valid topic for this forum. |
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PX Eliezer
Premium
join:2008-08-09
New Jersey | The Vonage CSR's are probably in a bad mood because they invested in Vonage stock.
Once at $ 17.00 a share, now about $ 0.38 a share (38 cents).
What's that old expression about the shit hitting the fanboys? |
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mahermusic
join:2001-07-06
Chesterfield, NJ
·Vonage
·Comcast
| said by PX Eliezer :The Vonage CSR's are probably in a bad mood because they invested in Vonage stock. Once at $ 17.00 a share, now about $ 0.38 a share (38 cents). What's that old expression about the shit hitting the fanboys? Ha... you think the Vonage CSR's have any of Vonage's stock? The CSR'S?
--
1/20/09 = The final day of our Retarded Cowboy President! |
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