James_G
@rr.com
| FIOS Tampa
I switched from Brighthouse Turbo to Verizon FIOS and it was great. That is until about 8 months later I started having disconnects and random drop-offs with high pings during online game sessions.
When FIOS is working without a hitch its great speed and ping is great, but if you need to reach anyone at Verizon past 6pm eastern well goodluck. Difficulty of reaching anyone aside when I did they basically told me I had no problems from their end and they refused to have a Technician or anyone to come out to replace my modem, check lines etc. 5th call in about the same problems about my service and still they said my connection was fine from their tests, which I explained was intermittent and hard to nail down when waiting 30+minutes on hold not to mention they close their offices earlier in the evening so if your on say 9pm and your internet goes to crap you can't reach anyone over at Verizon's offices. They have departments everywhere too, you could get lucky and reach someone over in the Online dept. in Texas to be told you need to speak with FIOS support that is conveniently closed.
After nearly a year of great FIOS connection the thing that kills FIOS is Verizon's support infrastructure, representatives, long hold times and frustrating multi-level departments scattered throughout multiple states with no real cohesion to the system. Forget about their billing system if you need a charge reversed on your bill that they say they will credit to you it can take 3 to 6 months because of a "system backlog" supposedly. If for some reason you then cancel and don't pay the charge that they said 3 times over 3 months on the phone will be taken care of within 6 months don't be surprised if the charge isn't taken care of and they then send it to a collection agency (or as I call them non-stop calling pain in the ass bill collector) for a charge that you don't even owe.
I gave up trying to get Verizon to resolves my issue and switched back to BrightHouse. It was the easiest return and they actually have 24/7 support, Imagine that. I was even able to get with a top tier support rep to unlock my old email address for use by my again, they told me it would probably take them a day or two to unlock it before I could re-establish it, low and behold after I hung up with them and 24hours later I was able to re-use my old email address that was locked out of the system. Theres a reason why BrightHouse has numerous customer and business awards and now I know why.
Check out Verizon on the BBB.org (Better Business Bureau) website, compare it to BrightHouse or any of the other companies. |
