 NY TelPremium
join:2004-04-09
Smithtown, NY
kudos:3
 ·AT&T CallVantage
| reply to bshelly
Re: Number Porting Success/Failure to new Providers said by bshelly:My port date was right on target going from CV to VOIPo (5/11). It went flawlessly and so far, so good. No complaints from anyone in the household. I just ported from Voipo to Verizon Wireless and it took 5 days. |
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tpalik
join:2002-09-27
Redmond, WA | reply to doopstr
I got my port date today from CallCentric. I started the process on 5 May and porting is expected to complete by 19 May, exactly two weeks. I will report when complete.
My other number is being ported to InPhonex and so far no update from them. |
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| reply to doopstr
I initiated a port from CallVantage to VoicePulse on April 30. I haven't received a port date and the communication from VoicePulse states the port will take "a minimum of 30 business days to complete". Why is VoicePulse so slow? |
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NY TelPremium
join:2004-04-09
Smithtown, NY
kudos:3 Reviews:
·AT&T CallVantage
| said by mbowling:I initiated a port from CallVantage to VoicePulse on April 30. I haven't received a port date and the communication from VoicePulse states the port will take "a minimum of 30 business days to complete". Why is VoicePulse so slow? Sometimes it depends on your AT&T billing cycle or how fast Voicepulse processes your request and how soon AT&T agrees to release the number. So you had to sign up with Voicepulse first and get a new "temp" number and then they are going to port you or were you able to get your number ported, skipping the step I just described? |
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| I just had success with LPN from AT&T CallVantage to VoicePulse. Two numbers - took 10 days total. |
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| reply to NY Tel
said by NY Tel:So you had to sign up with Voicepulse first and get a new "temp" number and then they are going to port you or were you able to get your number ported, skipping the step I just described? I initially signed up with VoicePulse and got a temporary number to test the service. Everything seemed fine so I initiated the port. |
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NY TelPremium
join:2004-04-09
Smithtown, NY
kudos:3 Reviews:
·AT&T CallVantage
| said by mbowling:said by NY Tel:So you had to sign up with Voicepulse first and get a new "temp" number and then they are going to port you or were you able to get your number ported, skipping the step I just described? I initially signed up with VoicePulse and got a temporary number to test the service. Everything seemed fine so I initiated the port. Yes I called and spoke to the person at Voicepulse and he said their SOP is to make you select a number first and then port you over. Whatever works.  |
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| reply to trburkholder
AT&T has ported the number to VOIPo as of early afternoon, May 14. |
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| reply to doopstr
I put my request into changing to Vonage on april 29th, I received an email two days later saying my port would be done on May 13th. On that day I received an email stating the port had been completed. I was impressed. One thing I noticed right away is that the Dlink adapter I had would cause static or hickup sounds whenever I had a major download going and this was with major QOS tweaking in the router. When I unplugged the Dlink and then plugged the Vonage adapter into the same port I did a download test. WOW, I was impressed, there was NO sound hickups, pops, or static. It could be that the Dlink was defective, but I am impressed. Now in 2 months after my service changes to the default charges at Vonage, I am jumping to voicepulse. I just hope that I have the same quality I have right now. Vonage, your service is pretty good, too bad your customer service and listening to you customers sucks!!!!! All this from a AT&T tech who now hates pots lines. I liked my Callvantage, and would have kept paying for it, but I cannot get Uverse, and frankly I would NEVER get Uverse voip. Take it from me, I have trouble shot so many Uverse voip's it would make your head spin. I can tell you without a doubt, that if your RG unit is fed from the NID with coax and any of your TV's are fed with coax you will have trouble on your voip. Remember back in the day about using token ring and terminators??? AT&T doesnt use terminators and there is feedback on the coax at every TV back into the RG which causes static and other problems on the voip. Good luck poeple with your Uverse!!!! |
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tpalik
join:2002-09-27
Redmond, WA | reply to tpalik
said by tpalik:I got my port date today from CallCentric. I started the process on 5 May and porting is expected to complete by 19 May, exactly two weeks. I will report when complete. My other number is being ported to InPhonex and so far no update from them. As of this morning I have had my primary number ported to CallCentric. It appears to have been completed somwhere between 12:30 and 7:30am at which time incoming calls were sent to a CallCentric error treatement. By 9:14am I had E-Mail confirmation that the port was tested and completed.
One side note : my second line is still with CV awaiting a port to Inphonex. When I dial the primary from this number it still gos to the appearance of that number on my CV TA rather than through CallCentric. It therefore appears that CV has not done the dip to see that the number has been ported. Odd, given that AT&T Wireless has picked it up |
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 RockyBBPremium
join:2005-01-31
Steamboat Springs, CO | reply to Anon ATT Tech
said by Anon ATT Tech :
Now in 2 months after my service changes to the default charges at Vonage, I am jumping to voicepulse.
I know you posted that almost two weeks ago, but I just read it. You might want to check section 8.7 of the TOS at Vonage. You could be on the hook for a $39.99 disconnection fee. |
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tpalik
join:2002-09-27
Redmond, WA
1 edit | reply to tpalik
said by tpalik:said by tpalik:I got my port date today from CallCentric. I started the process on 5 May and porting is expected to complete by 19 May, exactly two weeks. I will report when complete. My other number is being ported to InPhonex and so far no update from them. As of this morning I have had my primary number ported to CallCentric. It appears to have been completed somwhere between 12:30 and 7:30am at which time incoming calls were sent to a CallCentric error treatement. By 9:14am I had E-Mail confirmation that the port was tested and completed. One side note : my second line is still with CV awaiting a port to Inphonex. When I dial the primary from this number it still gos to the appearance of that number on my CV TA rather than through CallCentric. It therefore appears that CV has not done the dip to see that the number has been ported. Odd, given that AT&T Wireless has picked it up My second number got ported to Inphonex on 28 May, but it was a bit bumpy.
I had no advance warning of the port, but was advised by E-Mail that it had been completed. At that time, I could make no incoming OR outgoing calls as my temp DID had been removed from the account but the new (ported) number had not been added to my account.
I still had my CV softphone running which could make calls but since the NPAC update had gone out already for the ported no one could call the number as it had been ported to Inphonex.
I raised a ticket and 24 hours later there was no response. I then called CS who determined the issue. About two hours later service was restored with the correct ported number.
Total time without dial tone : 26 hours but all is well now.
The following day, I received the automatic disconnect notice from AT&T for both lines. My CV softphone stopped working and my access to the account portal is gone. |
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Y0tsuya
join:2000-05-13
Union City, CA | reply to doopstr
Ported my number to phonepower. They sent an email stating the porting date, and it went without a hitch. No complaints. |
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TomMacPremium
join:2008-03-23
Dayton, OH | My number was finally ported on the 2nd of June 2009 to AT&T U-verse voice. The port was delayed 14 days because I changed the install date for my uverse service. It was delayed another 5 days because level three communications, the CallVantage number owner, did not work the Memorial day holiday.
The port went fairly smooth except that some programing information was not completed and it took two hours for AT&T Uverse voice to correct the problem. |
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| reply to doopstr
April 30 - Faxed letter of authorization to VoicePulse to initiate port from CallVantage.
June 1 - Receive email from VoicePulse with notification that the port will be effective on June 4.
June 4 - Incoming calls routed to VoicePulse. |
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