BF69
join:2004-07-28
Camden, TN
| reply to skburger
Re: Where's 60 MB?
said by skburger  : Is the web site simply wrong or am I missing something? Trust me it's not you. |
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skburger
join:2006-05-29
Belleville, IL
| reply to mbkowns
According to the Charter web site, 60 Meg service is offered at my address in Belleville, IL for $129 a month. I contacted the Online Chat reps who said it was not available. I then contacted the dedicated 1-877 number from the Ultra 60 promotion e-mail who said it was available, but it was $139 a month. They stated that despite it being available according to their database, they could not find a way to provision the service to my modem (Motorola SB6120). I went to the local Charter office Saturday afternoon with the e-mail flyer and the print out from the web site. They seemed to know nothing about 60 Meg availability in the Metro East despite the info I provided them. A rep could find the billing info for Ultra 60 on their system for my address, but again couldn't provision anything. Is the web site simply wrong or am I missing something? Currently I have a stable 20/2 connection (30/2 with the occasional PowerBoost), but a 60/5 connection would be much appreciated. Does anyone know anymore on rollouts of the 60/5 service in the St. Louis Metro East area? |
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BoMarty
join:2001-02-01
Ballwin, MO
| reply to audiolocator
Sorry, but we can not locate your address and/or Charter may not offer services in your area.
Sorry, Charter does not provide service at this address. You can try a different address,.....................
Wonder how I am getting Charter services? lol |
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audiolocator
join:2001-11-30
Saint Peters, MO
| reply to Theta
So, according to the newest Charter email and their website, Ultra 60 is now available in my area and I can even order online.
»connect.charter.com/landing/offe···009.html
Can anyone else in my area confirm that it is actually available before I go through the hassle of placing the order? |
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tektron
w'zup duck?
Premium
join:2005-01-30
O Fallon, MO | reply to Theta
Sounds like more money isn't coming out of O'Fallon then...I would have signed up if they'd ever offer it. |
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Theta
join:2003-07-24
O Fallon, MO | reply to PiP
I've been told by several sources now it isn't coming to O'Fallon.
All this time waiting... for what now seems like nothing. |
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PiP
join:2009-05-12
Pasadena, CA | reply to mbkowns
Ah yes, it's happening right before our eyes isn't it. Same cables in the ground and all.
 |
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tj007s13
join:2005-09-06
united state | reply to mbkowns
Any news yet on this expanding to more STL Metro towns? |
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lightingbird
join:2008-11-18
Saint Louis, MO
1 edit | reply to jarablue
Ugh...63138 here and still no dang 60mb.
I called today and they told me very soon. Seriously, why is management at Charter so worthless? They clearly have people willing to pay for this crap. Advertise and commit to a date ugh. Tired of waiting seriously. I wish some other company in my area had it. I'd be gone in a second. |
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jarablue
Always be true to yourself
join:2001-06-11
Worcester, MA | reply to mbkowns
60meg?
in 4 years I'll entertain the idea.
For now we get shambles. |
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BoMarty
join:2001-02-01
Ballwin, MO
| reply to mbkowns
For those that have Ultra 60 is it very hard to find a speed test site that can handle up to 60-100Mbps. Here is a good one, not close to me, but it does handle the Ultra 60
»speedtest.nyc.rr.com/
Last Result:
Download Speed: 63991 kbps (7998.9 KB/sec transfer rate)
Upload Speed: 5191 kbps (648.9 KB/sec transfer rate) |
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edhoro7
join:2005-09-19
O Fallon, MO
| reply to Theta
Sorry I don't have the number I called. I had heard it at work about a month ago and called then. I should have wrote it down but I didn't.
Olivette is the primary for the St Louis Region if I am not mistaken. All of the local head ends route then through Olivette where the transport is and any piering they may have.
From how it was explained to me, Charter has setup the STL area like what they used to use for Airports/Airlines. The hub and spoke method. |
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Theta
join:2003-07-24
O Fallon, MO
| reply to edhoro7
Ed,
It shows a lot of us out here are serviced by "Olivette", which is pretty far away.
I was under the impression that we were serviced out of the St. Peters head-end, but I guess I was wrong.
Can you post the number you called to order your U60? |
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edhoro7
join:2005-09-19
O Fallon, MO
| reply to smw006007
When you call Charter, you cannot call the generic 800 number to order services. You have to call the number Charter has been advertising on the radio and in print.
If you call the generic 800 number they will always say it isn't available.
I am sure a Charter Tech will correct me if I am wrong, but there is one main "Head End" servicing St Charles, St Peters, O'Fallon and possibly Wentzville. Wentzville could be serviced out of Chesterfield Valley and whichever head end they are connected to. But from my buddy who works at Charter and lives in O'Fallon, he says this whole area should be able to get it except for specific areas that are "more expensive to upgrade". |
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edhoro7
join:2005-09-19
O Fallon, MO | reply to Theta
I am north of Hwy70, near the railroad tracks, close to Westhoff Park. It is an older subdivision built in the 60's called Forrest Park (i think). |
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Theta
join:2003-07-24
O Fallon, MO | reply to edhoro7
Ed, where are you in O'Fallon? North of K&70 (M area) 63366, or closer into the K&N Dardenne area 63368?
Just trying to figure out where it's live around here. |
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edhoro7
join:2005-09-19
O Fallon, MO | reply to mbkowns
I am "supposed" to have the 60 mbit service, but I haven't seen over 33mbit\3.5mbit. It would seem to me I there is a bottle neck somewhere that is limiting me to that.
I am on the North Side of O'Fallon. |
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smw006007
Premium
join:2000-03-19
Wentzville, MO
| reply to mbkowns
Well Charter finally hooked my subdivision up and I am waiting for a serviceability check now. Most likely getting 20 meg, but the rep said 60 meg was available currently at my address in Wentzville.
--
The Cheese Fighters Club - PS3 NHL 09/10 Hockey Club
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smw006007
Premium
join:2000-03-19
Wentzville, MO | reply to Theta
I asked online chat about Wentzville, MO and they said not available |
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Theta
join:2003-07-24
O Fallon, MO
| reply to markopoleo
Marko,
The secondary qualification system confirmed that it is not available for provisioning in O'Fallon, MO right now.
One of the Charter reps here confirmed it a few days ago in the Direct forum. Sadly, it is not here, and certainly not since June. |
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