raye
Premium
join:2000-08-14
Orange, CA
| reply to en102
Re: its all Nextel customers
Nextel had an old incompatible cell phone technology, Sprint had CDMA. It requires more cell phone towers to operate, one of the reasons Sprint is now outsourcing its cell tower management. It could have gone for Alltel way back when, which uses CDMA. But they had half as many customers as Nextel, and Sprint thought competition meant having as many customers as AT&T and Verizon was the way to go, instead of servicing the customer they had better.
Customer service was not great to begin with before Nextel; it really went in the crapper afterwards. Only now is it beginning to come back. Even though their coverage is excellent (I have them) their phone selection is not that great. If Verizon gets the iPhone look for more Sprint customers to bolt. Like me; unless Google Android comes on-line and proves to be a good iPhone alternative. |
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hottboiinnc
ME
join:2003-10-15
Cleveland, OH
 ·Time Warner Cable
·buckeye cable
| I had great Customer Service on the Nextel side before Sprint started to outsource them. That was the mistake. You don't get rid of CSRs and tech support reps that know what they're doing and send the jobs to India to someone who doesn't know anything about iDEN.
Also Sprint had the option to pick up Alltel before VZ did but turned the option down.
But my roommate used to work for VZW in the Columbus Ohio call center and says that it was a known deal to happen and that it was only a matter of time. Alltel held the areas VZW didnt have access to as far as rural areas and that's what they wanted. And in return the areas VZW needed from Alltel they ended up spinning off.
Sprint will get those customers back and its only a matter of time that Nextel customers are moved to the Sprint brand and CDMA network or over to Boost. Also Sprint doesn't state which customers of theirs went from the post paid side to the prepaid side.
They only report them as a loss due to you can NOT port your number from the Sprint CDMA bank to the Boost iDEN bank. Sprint says that it is not possible due to that the phone number is already in use and unable to be ported blah blah blah. You have to port the number out and then back in.
Also only the Apple "geeks" are running after the iPhone and it's not all what its cracked up to be. You don't get 3G speed on it with ATT and you won't get the 3G speeds with VZW either. And who wants a phone that's locked so far down its not even funny. |
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cellphone
@gov.au | reply to raye
Isn't CDMA an old technology too? Who still uses that crap, other then the US? |
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raye
Premium
join:2000-08-14
Orange, CA | CDMA is the default technology for 3G. As a matter of fact CDMA is about 30 or so years old. Military still uses it because it very noise immune over long distances and difficult to decrypt. |
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Voyager2K2
join:2001-10-04
Wayne, PA
 ·Verizon FIOS
| reply to raye
Sprint tried to merge Nextel and Sprint CSRs.
According to a district manager that's where the current problem stems from.
The right hand does not know what the left hand is doing. Sprint is working on that.
Meanwhile if you want the best customer service T is and will always be the best.
That's what they do. At a premium.
You get what you pay for. That's the bottom line. Every time. |
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hottboiinnc
ME
join:2003-10-15
Cleveland, OH | T customer service sucks! Even at their Corp. Stores. |
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