| reply to crazyroach
Re: Why do Mstar / Prime time communications suck so much? I'm so not impressed either! We had our boxes changed out last Wed (5 days ago). The technician didn't have the "codes" to activate the new boxes and said he'd have someone call us with them. On Thurs my husband called & talked to someone and was given the wrong codes (another subscriber name came up) so the guy on the phone said he'd call back.
Friday we get a follow-up call to see how the installation went - still have no signal because the other guy never called back. He says he's never seen such poor customer service. LOL So, he'll have a supervisor come out on Saturday. Well, he did and said the first technician did it wrong and burned out 2 of the new boxes. He was able to get 2 boxes working, but not the 3rd because the 1st guy took the coax converter.
So, we have an appointment for today at 6:15. As of 6:55, still no technician. Now after being on hold for 20 min, the guy can't tell me much, but is willing to transfer me to the sales dept if I want to cancel my account - are you kidding me?! |
