[ Cable] Lost all folders saved on pc upgrading from 9 to 9.1 in AOL Broadband http://www.dslreports.com/forum/r22341751 en Thu, 10 Dec 2009 01:06:14 EDT Thu, 10 Dec 2009 01:06:14 EDT [ Cable] Lost all folders saved on pc upgrading from 9 to 9.1 http://www.dslreports.com/forum/remark,22341751 anon : I was unable to log in with the aol software 9.0 after I canceled my dial-up account moving to hi-speed ( I had not used dial -up in years just didn't relaize I was paying for the service--just one of those recurring charges. When I did that I was unable to access my account through the softward only via the web. Message was invalid account. It was suggested I download 9.1. When I did I lost all folders and mail and still unable to access the software. All mail and folders were saved on my pc not on the aol server. I did a restore (windows xp)--went back to 9.0 but no mail or no folders and I still could not access the software.I can use it via web based so I know my id and password are valid.

Can anyone tell me how the files are idenitified--tried screename and .pfc--nothing. Or give me any suggestions to recovering any of my many years of data?

i have talked with an aol tech--no solution and they have filed a report --no response.

All suggestions are greatly appreciated.

Jane]]> http://www.dslreports.com/forum/remark,22341751 Tue, 05 May 2009 10:25:04 EDT