nekrekab8
join:2006-10-19
Menlo Park, CA
|  [Home Networking] Not sure how to proceed - help!
I've got the DSL/Home phone package.
The problem:
1. the connection becomes 'flakey' with packet losses of 20 to 75 percent
or
2. DNS disappears
In late Jan or early Feb the connection went out entirely and Covad came to the house and traced the connection from the modem back to the CO fixing the problem and testing the line at full speed. It did NOT fix the problem as stated.
I work during regular business hours, so I need to have all the information in hand that I can before I take time off work to try to get this resolved as escalating through India after hours doesn't work (I've tried).
Help!
What | |
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 nekrekab8
join:2006-10-19
Menlo Park, CA | Re: [Home Networking] Not sure how to proceed - help! Speed test results
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| What do your DSL Stats look like? The Attenuation, SNR and Sync Rate in Kbps needs to be copied from the ZyXEL and posted.
Set DNS IPs in the ZyXEL Router to 4.2.2.1 and 4.2.2.2 (Primary and Secondary) on the DHCP page to fix DNS issues. This will update any PCs connected to the ZyXEL using a Switch (not a Router - blocks traffic) if they are set as DHCP clients.
You would need to work with Tier 3 support (aka TRON or Vendor Relations) about packet loss that extreme.
You can also try asking for help in the Covad Direct Forum as they can monitor the line and then make recommendations based on what they see.
Regards,
Doctor Olds
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? | |
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 | nekrekab8
join:2006-10-19
Menlo Park, CA
| Re: [Home Networking] Not sure how to proceed - help! I've got the ZyXEL in gateway mode as I've got a home network set up, so I don't have direct access to those stats. If you can tell me how to get to those, I'll work on it.
Since I've got an internal DHCP, I can set up that with those IPs, yes?
Thanks for the link to the Covad people. | |
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| | | nekrekab8
join:2006-10-19
Menlo Park, CA | Re: [Home Networking] Not sure how to proceed - help! Sorry, you're right. Bridge mode. Got my terms crossed. | |
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