dmolavi
Premium
join:2005-04-11
Sewell, NJ
 ·Verizon FIOS
 ·Comcast
 ·ViaTalk
| Two year customer coming up on renewal...
I've been a VT customer since a few days after the USS Sunrocket went down in a blaze of (un)glory. My two year term is coming up for renewal in July, and I'm not 100% sold on whether or not I should renew.
To be fair, I am still using my AC-211 from Sunrocket, which may be the cause of most of my problems, which, in the grand scheme of things, are not that bad, but have chipped away at the WAF lately.
Namely - the "hello, hello, HELLO" problem when picking up incoming calls. This is a minor annoyance, but is annoying nonetheless. Switching servers seems to fix it for a random period of time, but doesn't provide a permanent solution. This is my wife's biggest complaint, as it has plagued us for our entire VT run.
We've also had problems placing outgoing calls to other VT numbers where we don't hear anything, but the called party hears us. Tickets were submitted and the problem resolved, but it was another ding in the VT armor.
Like I said, these could be related to my AC-211. However, getting a VT supplied adapter for $50 isn't in the cards right now (I have infant twins on an Rx-only formula that costs about $300 a week). So, should I tough it out for another year, or move on?
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unknvoip
WWJID?
join:2006-07-25
Rochester, NY | I've had the VT supplied ATA since the start, so I am not sure why you say you could get theirs for $50. Is that the handling charge? Aside from them charging if you don't return it at the end of service, I didn't think they charged for their ATA. |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ
·Verizon FIOS
·Comcast
·ViaTalk
1 edit | I thought that I had read somewhere that requesting the device would incur a $50 charge (handling, shipping, whatever you want to call it). If I'm mistaken and that's not the case, VT<somebody>please let me know and I'll request an adapter.
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dcurrey
Premium
join:2004-06-29
·ViaTalk
| They have a $9.95 shipping charge no way around that. They also have a $29.95 activation charge. Did you pay this already? Maybe they won't charge it again if you did.
If you don't return the device you get a $50 charge for it. It then becomes your property.
If they are going to bill you the $29.95 plus $9.95 shipping it would only cost you a few more bucks to just order a pap2t-na form Amazon also around $50. |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ
·Verizon FIOS
·Comcast
·ViaTalk
| honestly, i can't recall if we paid an activation fee or not. it's been 2 years, my brain isn't *that* good. hopefully Brendan can chime in on this.
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CajunWon
join:2005-12-30
Cary, NC
·ViaTalk
1 edit | reply to dmolavi
Just for grins, place the AC_211 in front of your router. Last month, found that my router was introducing WAF damaging latency, so placing in-front of the router has resolved all my issues. More recently I acquired a (NAized) SPA-2102NA which experienced the same router induced latency. I now have it in front of the router and have zero issues & WAF instantly restored. I placed my router WANIP into the ATA DMZ which makes the ATA invisible to my router allowing unfiltered internet traffic. I have great VoIP quality, no double NAT to impede p2p, all is good. I'm told that Firmware 5.2.5 required to allow SPA to manage memory properly in router mode using DMZ, all I know is it works.
btw:My AC-211 still works fine, just wanted more line#2 options offered by the SPA-2102NA. Time to sell my Innomedia as I don't need 3 ATAs.
edit: no, we paid no activation fee to VT during the weeks following SR collapse. |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ
·Verizon FIOS
·Comcast
·ViaTalk
| I have FiOS, with coax coming into the Actiontec, so it can't go in front of that. I do have the AC-211 on it's own LAN segment behind the Actiontec.
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CajunWon
join:2005-12-30
Cary, NC
·ViaTalk
| Just saying a PAP2 may not resolve your issue. Switching providers also may not resolve your issues.
Call VT and have them look at your latency reading to the AC-211 -they measure it every 10 seconds. My AC-211 had better latency readings than the SPA when behind the router. THe AC-211 had 450ms and the SPA had up to 1500ms latency. |
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dcurrey
Premium
join:2004-06-29 | reply to dmolavi
Check your transactions. Look under legacy invoice. Should show up if you paid it. |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ
·Verizon FIOS
·Comcast
·ViaTalk
| said by dcurrey  :Check your transactions. Look under legacy invoice. Should show up if you paid it. i'm gonna go w/ CajunWon's statement that in the chaos of SR's collapse, VT was waiving activation fees. I seem to recall that being a big selling point for VT at the time.
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VTLucas
join:2008-08-13
Clifton Park, NY
| Hi,
The activation fee is only going to show up if someone is receiving equipment from us. If you signed up BYOD and have never contacted us to receive equipment, then you shouldn't ever see the 29.95 activation fee.
Also, we've worked with some other customers that also use the AC-211, and the multiple hello / incoming audio delay on pick up can sometimes be resolved by changing the adaptive jitter buffer setting in the device to half of the default (I believe the default is 100ms, but I can't remember off the top of my head). I can't guarantee this is going to be a fix for everyone that has the issue, but it's worked multiple times in the past for people with that box, and at the very least it's worth trying if this issue has been a continual annoyance.
_lucas |
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Bill44130
join:2003-10-08
Cleveland, OH
·Future Nine Corpor..
·Axvoice
·ViaTalk
| reply to dmolavi
I had VT for a couple of years. I never had any real issue with the service. It worked pretty well for me.
The reason I left VT was the cost recovery and other fees that they charged. They even attempted to charge these fees on prepaid customers before they even dreamed up the bullshXX fees. I don't know what these fees amount to these days.
Keep in mind that there are lots of good providers out there that don't charge stupid bs fees, and IMHO you should consider moving to especially if you are paying $300 a week for RX formula.
Good Luck to you. |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ | reply to VTLucas
damn, wish i saw this last night. i'll give it a try tonight. |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ
·Verizon FIOS
·Comcast
·ViaTalk
| said by dmolavi :damn, wish i saw this last night. i'll give it a try tonight. oooh, so far so good. we'll see if it keeps up  thanks for the tip
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dmolavi
Premium
join:2005-04-11
Sewell, NJ
·Verizon FIOS
·Comcast
·ViaTalk
| two days and still going strong. man, i wish i heard of this tweak 2 years ago - it would have saved my ears from the nagging of my wife... 
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TJ_in_IL
join:2006-06-10
Winthrop Harbor, IL | Sounds like a renewal is in order? |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ | if everything keeps up the way it has been for the past few days, yes. |
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kdpo1990
join:2005-06-02
Bradenton, FL
| reply to VTLucas
said by VTLucas :Hi, The activation fee is only going to show up if someone is receiving equipment from us. If you signed up BYOD and have never contacted us to receive equipment, then you shouldn't ever see the 29.95 activation fee. Also, we've worked with some other customers that also use the AC-211, and the multiple hello / incoming audio delay on pick up can sometimes be resolved by changing the adaptive jitter buffer setting in the device to half of the default (I believe the default is 100ms, but I can't remember off the top of my head). I can't guarantee this is going to be a fix for everyone that has the issue, but it's worked multiple times in the past for people with that box, and at the very least it's worth trying if this issue has been a continual annoyance. _lucas didn't help me |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ | ah hell, all good things must come to an end. the "hello, hello" problem is back... |
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CajunWon
join:2005-12-30
Cary, NC
·ViaTalk
| just for grins -put the 211 in front of your router to test the "hello" effect. Remember to reset the modem, set the rated upload limit (drl?) i forget the field but accessible through the 'welcome' ui -set to 10% above your advertised upload rate. Last do a soft reset. Takes 5 minutes & couldn't hurt. |
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