VTJosh
join:2007-07-19
Clifton Park, NY
| reply to blacknoi
Re: Two year customer coming up on renewal...
said by blacknoi  :Select An Adapter: Linksys 2-Port Adapter - FREE So looks like I own mine, I think..... We do not charge for adapters as long as you are an active ViaTalk client. In most cases the equipment is returned when someone cancels. Adapters can be purchased outright for $50 if you wish to own one. blacknoi, in your case, your adapter would need to be returned to us - or you can contact billing to purchase it for $50 if you'd like.
- Josh |
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blacknoi
join:2004-11-06
Stanhope, NJ
 ·ViaTalk
1 edit | reply to N9MD
said by jordantbro :ViaTalk's cancellation policy specifically requires you to cancel service via an on-line TroubleTicket. There are no cancellation penalties if you are within your free year ... but you may pay a penalty if you do not return the VT-supplied adapter. When you submit the TT, be sure to include your Credit Card (or payment method) info ... specifically the first 4 and last 2 numbers of your credit card (or something like that) in the same format as shown in your MyAccount webpage ... which as I recall when I cancelled the last of my many VT accounts was something like 1234*56. So I checked my legacy billing and found this:
2007-07-16 11:12 PM 228.95
I was a sunrocket refugee too, and did the buy one year, get one year free deal.
So does that mean I "own" my adapter? I really thought I did, but dont want to be penalized if I dont give it back.
EDIT: Found this:
Select An Adapter: Linksys 2-Port Adapter - FREE
So looks like I own mine, I think..... |
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CajunWon
join:2005-12-30
Cary, NC
·ViaTalk
| reply to dmolavi
Did you get a chance, as suggested, to call VT and have them look at the latency to your ATA?
When I first singed with VT I used my Innomedia ATA and had that Hello-Hello issue. Changed to the older AC-211 and that issue went away until my router induced 1000ms latency and the Hello-Hello returned. Have changed ATAs and routers since then and all is well. |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ
 ·Verizon FIOS
 ·Comcast
·ViaTalk
| reply to contac
actually, i half wonder if it's the ATA....my inlaws who live 10 miles from me w/ the same ISP are using VT's ATA with no issues whatsoever.
--
NukedGallery.net
TheMolavis.com |
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contac
@videotron.ca | reply to dmolavi
you problem is not the device, its the provider |
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N9MD
Premium
join:2005-10-08
Wayne, NJ
·VOIPo
·ViaTalk
·PHONE POWER
·Callcentric
| reply to jordantbro
said by jordantbro :... When I get around to it I am going to ship my VT supplied PAP2 back with a note requesting cancellation (their support agent said that would work just fine). Uh, uh! ViaTalk's cancellation policy specifically requires you to cancel service via an on-line TroubleTicket. There are no cancellation penalties if you are within your free year ... but you may pay a penalty if you do not return the VT-supplied adapter. When you submit the TT, be sure to include your Credit Card (or payment method) info ... specifically the first 4 and last 2 numbers of your credit card (or something like that) in the same format as shown in your MyAccount webpage ... which as I recall when I cancelled the last of my many VT accounts was something like 1234*56. |
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jordantbro
Premium
join:2005-11-02
Salt Lake City, UT
·Comcast
| reply to dmolavi
I am in a similar situation. My 2 year deal is nearing the end of its term. That said, I am in the process of dropping VT (like a bad habit). Technically I am still in my free year, but I am so tired of the monthly fees I am being charged, even though I had pre-paid for 2 years. When I get around to it I am going to ship my VT supplied PAP2 back with a note requesting cancellation (their support agent said that would work just fine).
I bought my own PAP2 on Amazon.com for about $50. I am now on the pay per call plan with Callcentric and could not be an happier. Their service is stable and the bills are predictable. I have my eye on one of their dirt-cheap DIDs in my area.
Everyone's needs are different, but for me Callcentric's features, flexibility and pricing are a perfect fit. The only thing VT ever seemed to be able to do consistently was bill my card with a few $ in fees each month.
--
Jordan
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
·Metrocast Communic..
 ·AT&T DSL Service
·ViaTalk
| reply to schipperke
said by schipperke :said by Bill44130 :The reason I left VT was the cost recovery and other fees that they charged. They even attempted to charge these fees on prepaid customers before they even dreamed up the bullshXX fees. Gives a new meaning to "prepaid" , they lost a user here who racked up maybe 300 minutes a month. Luckily my new provider has been very reliable, and no monthly add ons Enjoy it while it lasts. It seems one by one providers are going to detailed billing.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."
Have you been touched by his noodly appendage? »www.venganza.org |
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schipperke
join:1999-11-29
Potomac, MD
·PHONE POWER
| reply to Bill44130
said by Bill44130 :The reason I left VT was the cost recovery and other fees that they charged. They even attempted to charge these fees on prepaid customers before they even dreamed up the bullshXX fees. Gives a new meaning to "prepaid" , they lost a user here who racked up maybe 300 minutes a month. Luckily my new provider has been very reliable, and no monthly add ons |
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n1zuk
How About Them Raiders
Premium
join:2001-10-24
South Burlington, VT
·Future Nine Corpor..
·ViaTalk
·Comcast
| reply to dmolavi
The only thing that changed the "Hello?... Hello?..." problem was switching providers. Everything else stayed the same.
I wonder what that means?... 
--
New to Forum Life? Click here and learn. |
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kdpo1990
join:2005-06-02
Bradenton, FL | reply to dmolavi
don't waste your time.
in 3 years with VT i've tried it all. |
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Nate425
Premium
join:2005-02-03
Charlottesville, VA
clubs: | reply to dmolavi
what ports do you have forwarded to it right now? |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ | reply to Nate425
not yet. if i have time tonight, i will. |
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Nate425
Premium
join:2005-02-03
Charlottesville, VA
clubs: | reply to dmolavi
Sorry if I missed this earlier, but did you put it in the DMZ just for testing? |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ
·Verizon FIOS
·Comcast
·ViaTalk
| reply to CajunWon
i can't put it in front of my router. my router is an Actiontec FiOS router using MOCA (co-ax). It is on it's own LAN segment behind the Actiontec though, not sharing it with any of the other PCs. The only other thing I can think of is to put it in the DMZ, but I'd rather not...
--
NukedGallery.net
TheMolavis.com |
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CajunWon
join:2005-12-30
Cary, NC
·ViaTalk
| reply to dmolavi
just for grins -put the 211 in front of your router to test the "hello" effect. Remember to reset the modem, set the rated upload limit (drl?) i forget the field but accessible through the 'welcome' ui -set to 10% above your advertised upload rate. Last do a soft reset. Takes 5 minutes & couldn't hurt. |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ | reply to kdpo1990
ah hell, all good things must come to an end. the "hello, hello" problem is back... |
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kdpo1990
join:2005-06-02
Bradenton, FL
| reply to VTLucas
said by VTLucas :Hi, The activation fee is only going to show up if someone is receiving equipment from us. If you signed up BYOD and have never contacted us to receive equipment, then you shouldn't ever see the 29.95 activation fee. Also, we've worked with some other customers that also use the AC-211, and the multiple hello / incoming audio delay on pick up can sometimes be resolved by changing the adaptive jitter buffer setting in the device to half of the default (I believe the default is 100ms, but I can't remember off the top of my head). I can't guarantee this is going to be a fix for everyone that has the issue, but it's worked multiple times in the past for people with that box, and at the very least it's worth trying if this issue has been a continual annoyance. _lucas didn't help me |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ | reply to TJ_in_IL
if everything keeps up the way it has been for the past few days, yes. |
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TJ_in_IL
join:2006-06-10
Winthrop Harbor, IL | reply to dmolavi
Sounds like a renewal is in order? |
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