Two year customer coming up on renewal... in ViaTalk http://www.dslreports.com/forum/r22347038 en Sun, 29 Nov 2009 23:34:25 EDT Sun, 29 Nov 2009 23:34:25 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22561718 VTJosh :
said by blacknoi See Profile :

Select An Adapter: Linksys 2-Port Adapter - FREE

So looks like I own mine, I think.....
We do not charge for adapters as long as you are an active ViaTalk client. In most cases the equipment is returned when someone cancels. Adapters can be purchased outright for $50 if you wish to own one. blacknoi, in your case, your adapter would need to be returned to us - or you can contact billing to purchase it for $50 if you'd like.

- Josh]]> http://www.dslreports.com/forum/remark,22561718 Tue, 16 Jun 2009 17:29:58 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22561228 blacknoi :
said by jordantbro See Profile :

ViaTalk's cancellation policy specifically requires you to cancel service via an on-line TroubleTicket. There are no cancellation penalties if you are within your free year ... but you may pay a penalty if you do not return the VT-supplied adapter. When you submit the TT, be sure to include your Credit Card (or payment method) info ... specifically the first 4 and last 2 numbers of your credit card (or something like that) in the same format as shown in your MyAccount webpage ... which as I recall when I cancelled the last of my many VT accounts was something like 1234*56.
So I checked my legacy billing and found this:

2007-07-16 11:12 PM 228.95

I was a sunrocket refugee too, and did the buy one year, get one year free deal.

So does that mean I "own" my adapter? I really thought I did, but dont want to be penalized if I dont give it back.

EDIT: Found this:

Select An Adapter: Linksys 2-Port Adapter - FREE

So looks like I own mine, I think.....]]> http://www.dslreports.com/forum/remark,22561228 Tue, 16 Jun 2009 16:08:06 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22502771 CajunWon : Did you get a chance, as suggested, to call VT and have them look at the latency to your ATA?

When I first singed with VT I used my Innomedia ATA and had that Hello-Hello issue. Changed to the older AC-211 and that issue went away until my router induced 1000ms latency and the Hello-Hello returned. Have changed ATAs and routers since then and all is well.]]> http://www.dslreports.com/forum/remark,22502771 Fri, 05 Jun 2009 15:46:47 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22500277 dmolavi : actually, i half wonder if it's the ATA....my inlaws who live 10 miles from me w/ the same ISP are using VT's ATA with no issues whatsoever.
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TheMolavis.com]]> http://www.dslreports.com/forum/remark,22500277 Fri, 05 Jun 2009 09:09:31 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22498161 anon : you problem is not the device, its the provider]]> http://www.dslreports.com/forum/remark,22498161 Thu, 04 Jun 2009 20:36:52 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22467266 N9MD :
said by jordantbro See Profile :

... When I get around to it I am going to ship my VT supplied PAP2 back with a note requesting cancellation (their support agent said that would work just fine).
Uh, uh! ViaTalk's cancellation policy specifically requires you to cancel service via an on-line TroubleTicket. There are no cancellation penalties if you are within your free year ... but you may pay a penalty if you do not return the VT-supplied adapter. When you submit the TT, be sure to include your Credit Card (or payment method) info ... specifically the first 4 and last 2 numbers of your credit card (or something like that) in the same format as shown in your MyAccount webpage ... which as I recall when I cancelled the last of my many VT accounts was something like 1234*56.]]> http://www.dslreports.com/forum/remark,22467266 Fri, 29 May 2009 23:36:02 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22465558 jordantbro : I am in a similar situation. My 2 year deal is nearing the end of its term. That said, I am in the process of dropping VT (like a bad habit). Technically I am still in my free year, but I am so tired of the monthly fees I am being charged, even though I had pre-paid for 2 years. When I get around to it I am going to ship my VT supplied PAP2 back with a note requesting cancellation (their support agent said that would work just fine).

I bought my own PAP2 on Amazon.com for about $50. I am now on the pay per call plan with Callcentric and could not be an happier. Their service is stable and the bills are predictable. I have my eye on one of their dirt-cheap DIDs in my area.

Everyone's needs are different, but for me Callcentric's features, flexibility and pricing are a perfect fit. The only thing VT ever seemed to be able to do consistently was bill my card with a few $ in fees each month.
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]]> http://www.dslreports.com/forum/remark,22465558 Fri, 29 May 2009 17:10:29 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22462653 ptrowski :
said by schipperke See Profile :

said by Bill44130 See Profile :


The reason I left VT was the cost recovery and other fees that they charged. They even attempted to charge these fees on prepaid customers before they even dreamed up the bullshXX fees.
Gives a new meaning to "prepaid" , they lost a user here who racked up maybe 300 minutes a month. Luckily my new provider has been very reliable, and no monthly add ons
Enjoy it while it lasts. It seems one by one providers are going to detailed billing.
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"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22462653 Fri, 29 May 2009 08:58:02 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22460069 schipperke :
said by Bill44130 See Profile :


The reason I left VT was the cost recovery and other fees that they charged. They even attempted to charge these fees on prepaid customers before they even dreamed up the bullshXX fees.
Gives a new meaning to "prepaid" , they lost a user here who racked up maybe 300 minutes a month. Luckily my new provider has been very reliable, and no monthly add ons]]> http://www.dslreports.com/forum/remark,22460069 Thu, 28 May 2009 18:42:24 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22412499 n1zuk : The only thing that changed the "Hello?... Hello?..." problem was switching providers. Everything else stayed the same.

I wonder what that means?... :uhh:
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in 3 years with VT i've tried it all. ]]> http://www.dslreports.com/forum/remark,22407503 Mon, 18 May 2009 17:36:55 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22405333 Nate425 : what ports do you have forwarded to it right now?]]> http://www.dslreports.com/forum/remark,22405333 Mon, 18 May 2009 10:14:07 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22405331 dmolavi : not yet. if i have time tonight, i will.]]> http://www.dslreports.com/forum/remark,22405331 Mon, 18 May 2009 10:13:22 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22405327 Nate425 : Sorry if I missed this earlier, but did you put it in the DMZ just for testing?]]> http://www.dslreports.com/forum/remark,22405327 Mon, 18 May 2009 10:12:43 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22405097 dmolavi : i can't put it in front of my router. my router is an Actiontec FiOS router using MOCA (co-ax). It is on it's own LAN segment behind the Actiontec though, not sharing it with any of the other PCs. The only other thing I can think of is to put it in the DMZ, but I'd rather not...
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TheMolavis.com]]> http://www.dslreports.com/forum/remark,22405097 Mon, 18 May 2009 09:09:55 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22404017 CajunWon : just for grins -put the 211 in front of your router to test the "hello" effect. Remember to reset the modem, set the rated upload limit (drl?) i forget the field but accessible through the 'welcome' ui -set to 10% above your advertised upload rate. Last do a soft reset. Takes 5 minutes & couldn't hurt.]]> http://www.dslreports.com/forum/remark,22404017 Sun, 17 May 2009 23:04:42 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22403660 dmolavi : ah hell, all good things must come to an end. the "hello, hello" problem is back...]]> http://www.dslreports.com/forum/remark,22403660 Sun, 17 May 2009 21:27:28 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22369822 kdpo1990 :
said by VTLucas See Profile :

Hi,

The activation fee is only going to show up if someone is receiving equipment from us. If you signed up BYOD and have never contacted us to receive equipment, then you shouldn't ever see the 29.95 activation fee.

Also, we've worked with some other customers that also use the AC-211, and the multiple hello / incoming audio delay on pick up can sometimes be resolved by changing the adaptive jitter buffer setting in the device to half of the default (I believe the default is 100ms, but I can't remember off the top of my head). I can't guarantee this is going to be a fix for everyone that has the issue, but it's worked multiple times in the past for people with that box, and at the very least it's worth trying if this issue has been a continual annoyance.

_lucas
didn't help me]]> http://www.dslreports.com/forum/remark,22369822 Mon, 11 May 2009 01:37:17 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22366944 dmolavi : if everything keeps up the way it has been for the past few days, yes. ]]> http://www.dslreports.com/forum/remark,22366944 Sun, 10 May 2009 11:45:02 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22365417 TJ_in_IL : Sounds like a renewal is in order?]]> http://www.dslreports.com/forum/remark,22365417 Sat, 09 May 2009 21:57:19 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22364752 dmolavi : two days and still going strong. man, i wish i heard of this tweak 2 years ago - it would have saved my ears from the nagging of my wife... ;)
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TheMolavis.com]]> http://www.dslreports.com/forum/remark,22364752 Sat, 09 May 2009 18:52:49 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22356427 dmolavi :
said by dmolavi See Profile :

damn, wish i saw this last night. i'll give it a try tonight.
oooh, so far so good. we'll see if it keeps up :) thanks for the tip
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TheMolavis.com]]> http://www.dslreports.com/forum/remark,22356427 Thu, 07 May 2009 21:35:14 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22352504 dmolavi : damn, wish i saw this last night. i'll give it a try tonight.]]> http://www.dslreports.com/forum/remark,22352504 Thu, 07 May 2009 07:48:29 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22350192 Bill44130 : I had VT for a couple of years. I never had any real issue with the service. It worked pretty well for me.

The reason I left VT was the cost recovery and other fees that they charged. They even attempted to charge these fees on prepaid customers before they even dreamed up the bullshXX fees. I don't know what these fees amount to these days.

Keep in mind that there are lots of good providers out there that don't charge stupid bs fees, and IMHO you should consider moving to especially if you are paying $300 a week for RX formula.

Good Luck to you.]]> http://www.dslreports.com/forum/remark,22350192 Wed, 06 May 2009 18:11:35 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22350028 VTLucas : Hi,

The activation fee is only going to show up if someone is receiving equipment from us. If you signed up BYOD and have never contacted us to receive equipment, then you shouldn't ever see the 29.95 activation fee.

Also, we've worked with some other customers that also use the AC-211, and the multiple hello / incoming audio delay on pick up can sometimes be resolved by changing the adaptive jitter buffer setting in the device to half of the default (I believe the default is 100ms, but I can't remember off the top of my head). I can't guarantee this is going to be a fix for everyone that has the issue, but it's worked multiple times in the past for people with that box, and at the very least it's worth trying if this issue has been a continual annoyance.

_lucas]]> http://www.dslreports.com/forum/remark,22350028 Wed, 06 May 2009 17:38:38 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22347521 dmolavi :
said by dcurrey See Profile :

Check your transactions. Look under legacy invoice. Should show up if you paid it.
i'm gonna go w/ CajunWon's statement that in the chaos of SR's collapse, VT was waiving activation fees. I seem to recall that being a big selling point for VT at the time.
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TheMolavis.com]]> http://www.dslreports.com/forum/remark,22347521 Wed, 06 May 2009 10:00:49 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22347514 dcurrey : Check your transactions. Look under legacy invoice. Should show up if you paid it.]]> http://www.dslreports.com/forum/remark,22347514 Wed, 06 May 2009 09:59:22 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22347465 CajunWon : Just saying a PAP2 may not resolve your issue. Switching providers also may not resolve your issues.

Call VT and have them look at your latency reading to the AC-211 -they measure it every 10 seconds. My AC-211 had better latency readings than the SPA when behind the router. THe AC-211 had 450ms and the SPA had up to 1500ms latency.]]> http://www.dslreports.com/forum/remark,22347465 Wed, 06 May 2009 09:52:32 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22347380 dmolavi : I have FiOS, with coax coming into the Actiontec, so it can't go in front of that. I do have the AC-211 on it's own LAN segment behind the Actiontec.
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TheMolavis.com]]> http://www.dslreports.com/forum/remark,22347380 Wed, 06 May 2009 09:40:13 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22347369 CajunWon : Just for grins, place the AC_211 in front of your router. Last month, found that my router was introducing WAF damaging latency, so placing in-front of the router has resolved all my issues. More recently I acquired a (NAized) SPA-2102NA which experienced the same router induced latency. I now have it in front of the router and have zero issues & WAF instantly restored. I placed my router WANIP into the ATA DMZ which makes the ATA invisible to my router allowing unfiltered internet traffic. I have great VoIP quality, no double NAT to impede p2p, all is good. I'm told that Firmware 5.2.5 required to allow SPA to manage memory properly in router mode using DMZ, all I know is it works.

btw:My AC-211 still works fine, just wanted more line#2 options offered by the SPA-2102NA. Time to sell my Innomedia as I don't need 3 ATAs.

edit: no, we paid no activation fee to VT during the weeks following SR collapse.]]> http://www.dslreports.com/forum/remark,22347369 Wed, 06 May 2009 09:38:39 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22347343 dmolavi : honestly, i can't recall if we paid an activation fee or not. it's been 2 years, my brain isn't *that* good. hopefully Brendan can chime in on this.
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TheMolavis.com]]> http://www.dslreports.com/forum/remark,22347343 Wed, 06 May 2009 09:34:07 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22347295 dcurrey : They have a $9.95 shipping charge no way around that. They also have a $29.95 activation charge. Did you pay this already? Maybe they won't charge it again if you did.

If you don't return the device you get a $50 charge for it. It then becomes your property.

If they are going to bill you the $29.95 plus $9.95 shipping it would only cost you a few more bucks to just order a pap2t-na form Amazon also around $50.]]> http://www.dslreports.com/forum/remark,22347295 Wed, 06 May 2009 09:25:31 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22347126 dmolavi : I thought that I had read somewhere that requesting the device would incur a $50 charge (handling, shipping, whatever you want to call it). If I'm mistaken and that's not the case, VT<somebody>please let me know and I'll request an adapter.
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TheMolavis.com]]> http://www.dslreports.com/forum/remark,22347126 Wed, 06 May 2009 08:53:11 EDT Re: Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22347119 unknvoip : I've had the VT supplied ATA since the start, so I am not sure why you say you could get theirs for $50. Is that the handling charge? Aside from them charging if you don't return it at the end of service, I didn't think they charged for their ATA.]]> http://www.dslreports.com/forum/remark,22347119 Wed, 06 May 2009 08:51:59 EDT Two year customer coming up on renewal... http://www.dslreports.com/forum/remark,22347038 dmolavi : I've been a VT customer since a few days after the USS Sunrocket went down in a blaze of (un)glory. My two year term is coming up for renewal in July, and I'm not 100% sold on whether or not I should renew.

To be fair, I am still using my AC-211 from Sunrocket, which may be the cause of most of my problems, which, in the grand scheme of things, are not that bad, but have chipped away at the WAF lately.

Namely - the "hello, hello, HELLO" problem when picking up incoming calls. This is a minor annoyance, but is annoying nonetheless. Switching servers seems to fix it for a random period of time, but doesn't provide a permanent solution. This is my wife's biggest complaint, as it has plagued us for our entire VT run.

We've also had problems placing outgoing calls to other VT numbers where we don't hear anything, but the called party hears us. Tickets were submitted and the problem resolved, but it was another ding in the VT armor.

Like I said, these could be related to my AC-211. However, getting a VT supplied adapter for $50 isn't in the cards right now (I have infant twins on an Rx-only formula that costs about $300 a week). So, should I tough it out for another year, or move on?
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TheMolavis.com]]> http://www.dslreports.com/forum/remark,22347038 Wed, 06 May 2009 08:33:06 EDT