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Forums » US Telco Support » AT&T » AT&T U-verse » We got some news! Slow Web Page Loading
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David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
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2 edits

We got some news! Slow Web Page Loading

Me and DNSguy See Profile got some news on this. According to our sources the information is over to 2wire and they are working on testing a fix and sending it back to us to verify. The solution from 2wire is due in june. Pending testing by us it should be ready to implement sometime after then.

Right now the quick fix is hard coding the anycast DNS in the PC's but the 2wire fix is being tested and in the works. 2wire owes us a fix in june of this year. Pending successful test it will probably be a middle of the night update.

--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!

trparky
Bite My Shiny Metal Ass
Premium,MVM
join:2000-05-24
Cleveland, OH
clubs:

Re: We got some news!-05/06/09

That's good news David.

You know, I have often wondered why companies ignore issues like this. Why does it take a site like DSLReports to make AT&T sit up to realize that there an issue?
--
Tom

David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
·DIRECTV
·magicjack.com
·AT&T Midwest


1 edit

Re: We got some news!-05/06/09

I don't think it had anything to do with this site or anything. The fix was just allow opendns. Truthfully it's hard to diagnose stuff like this if everyone just uses openDns because we would have never been able to see the data from the anycast system to diagnose. So in essence it goes undetected because everyone just "went around it".

Kind of like taking the "black box" out of the airplane, then complain it crashed and we got no data, and everyone is disappointed.

Morale of the story is be sure to leave it intact as much as possible.

djrobx

join:2000-05-31
Valencia, CA
·PHONE POWER
·AT&T U-Verse
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1 edit
quote:
You know, I have often wondered why companies ignore issues like this. Why does it take a site like DSLReports to make AT&T sit up to realize that there an issue?
It's a very obscure issue that's easy to write off as a software or "local" network problem. U-verse has been around for a couple years now, and it's taken this long for enough of us to notice it's a systemic problem! Plus, it impacts some more than others. I still want to know why it seems to impact Macs more than PCs.

I'm just glad we have folks like David and DNSguy here to report issues like this to.
--
AT&T U-Hearse
Your funeral. Delivered.

David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
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·AT&T Midwest

Re: We got some news!-05/06/09

said by djrobx See Profile :

It's a very obscure issue that's easy to write off as a software or "local" network problem. U-verse has been around for a couple years now, and it's taken this long for enough of us to notice it's a systemic problem! Plus, it impacts some more than others. I still want to know why it seems to impact Macs more than PCs.

That's a very good point as well. Plus coding the DNS on the PC also fixes the problem. SO essentially like I stated "take the black box out of the plane, and no one will notice till it crashes, that the box was missing."
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!

Connnuser

@pacbell.net

Re: We got some news!-05/06/09 Slow Web Page Loading

I use an in house DNS server and have my workstations point to that. Do I need to hard code my in house DNS server to the anycast to get around this as well?
DNSguy

join:2006-04-09
Saint Charles, MO

Re: We got some news!-05/06/09 Slow Web Page Loading

That depends. What is your in house DNS server? If it's a forwarding resolver, what IP address does it have configured to use as a forwarder?

doublea

join:2007-06-04
Petaluma, CA
·AT&T U-Verse
·Pacific Bell - SBC

said by David See Profile :

it will probably be a middle of the night update.

They update our routers without letting us know? isn't that kind of invading?

gdm
Premium,MVM
join:2001-06-15
Mchenry, IL
clubs:

Re: We got some news!-05/06/09 Slow Web Page Loading

How do you think we get features for the TV & such. That's the point to IPTV.

If you worried about your information put a third party router up behind the RG in DMZ and they can't see that info.
MyDogHsFleas
Premium
join:2007-08-15
Austin, TX
·AT&T U-Verse
·AT&T Southwest

said by doublea See Profile :

They update our routers without letting us know? isn't that kind of invading?
It is not "your router", it belongs to AT&T. You did not buy it. If you cancel U-verse they will take it back (if they want to -- sometimes they don't bother).
fleiscd

join:2000-11-27
Hamden, CT


1 edit
I've noticed since I've gotten U-Verse (had it about 2 months now) that browsing is slower then when I had AT&T DSL. When I download files it's very fast. But regular browsing to web pages seems slower than with my old DSL connection.

Also, coping files between PC's is VERY slow...it was much faster with my old Linksys router.

My DSL download speed was 1.5, the U-Verse download speed I'm paying for is 6.0 (although when I test it on DSLReports [SpeakEasy] I only get close to 3.0, but on speedtest.net I get close to 6.0).

Is this the same type of behavior you folks are seeing? I didn't quite understand the "fix" mentioned in this thread.

Any info to help improve my browsing speed would be greatly appreciated. Thanks!

mookster
Trogdor
Premium
join:2002-03-10
Bolton, CT

Good news on this fix. I had noticed very slow DNS resolving when browsing lately, and for some reason it was more noticeable in Google Chrome, which I now use for most of my usual daily browsing. Since reading this thread, I set the various PC's in the house to use OpenDNS and pages load much, much faster. The only problem I ran into w/ OpenDNS however was that the gateway.2wire.net URL was no longer accessible, though the IP address works fine. (I ended up putting an entry in my hosts files to fix that.)
fleiscd

join:2000-11-27
Hamden, CT

I went to the AT&T System Summary Page. While looking around I went to Broadband Link->Diagnostics page and notice my DNS Communications had a message that it couldn't find the domain name server. I clicked the "Test" button on the page and after a few minutes the test was done and now my DNS Communication reads "UP". Since then my browsing is night and day faster.

I may be being "super noobie" here, and folks may have already tried this, but just wanted to pass the info along that this resolved my slow browsing problem.

smunro622

join:2006-02-15
Madison Heights, MI

Re: We got some news!-05/06/09 Slow Web Page Loading

fleiscd

this is one of the first things i check, resolving this helps. plugging in public dns helps but then i cant get to my printer or my drobo pro then on my mac server
wase

join:2004-01-29
Willowbrook, IL


1 edit
said by fleiscd See Profile :

I went to the AT&T System Summary Page. While looking around I went to Broadband Link->Diagnostics page and notice my DNS Communications had a message that it couldn't find the domain name server. I clicked the "Test" button on the page and after a few minutes the test was done and now my DNS Communication reads "UP". Since then my browsing is night and day faster.

I may be being "super noobie" here, and folks may have already tried this, but just wanted to pass the info along that this resolved my slow browsing problem.
Where is the ATT "system summary page"??

Attitude

@sbcglobal.net

Re: We got some news!-05/06/09 Slow Web Page Loading

said by wase See Profile :

Where is the ATT "system summary page"??
It's the RG address, should be »gateway.2wire.net/
or whatever IP address is assigned to it will get you there as well.
garyfreder

join:2009-06-07
Spring, TX
Howdy all

How is the 2Wire fix going?

Gary
bhenry

join:2009-02-15
Houston, TX

Re: We got some news!-05/06/09 Slow Web Page Loading

well i chatted with ATT last night and they actually acknowledged the fix was coming - online chat and gave him the link. He was off researching for a while and said to keep watching the forums.
borakid

join:2003-10-05
Windsor, CT
Finally!!! This has been frustrating me for years!!!
borakid

join:2003-10-05
Windsor, CT

Re: We got some news!-05/06/09 Slow Web Page Loading

Just venting to AT&T, in hopes that they read this. You are foolish for letting this problem go on for so long. I was ready to switch back to Comcast _after_ paying more to upgrade my U-verse service. Come to find out it was bad code on the 2wire for something as stupid as DNS! I don't think you understand how many people will be delighted when this fix comes out. It's a night and day difference w/ web browsing.

mers2
Premium,MVM
join:2004-03-20
USA
clubs:
This fix has been promised for a long, long time. It would be nice if it actually got fixed.

coldrider

@sbcglobal.net
I'm still waiting for the fix also... How much longer should I have to pay for service not being provide.....

limpy

@sbcglobal.net
Seeing that ATT is in the middle of their Phase2 upgrade for Uverse TV, I'd be surprised if this issue gets fixed anytime soon.
kinneyr2

join:2002-01-24
Carlsbad, CA
Yeah frustrating. I switch back and forth from OpenDNS just to see if the fix has been implemented.
wassy

join:2003-09-05
Fort Lauderdale, FL

I'm waiting too... but I may have a different issue altogether. OpenDNS or not, I notice NO difference.

my issue is usually in Safari (mac 10.5.7) loading a series of bookmark pages, say 10 pages.. the spinning wheel keeps going for quite a while. sometimes it's faster than others..

when opening home page, cnn.com, it's blazing ONLY if Safari already opened. when opening safari for 1st time since reboot, there is a delay, as with all programs accessing the web for whatever reason..

this probably should have been posted in the general section, so I apologize in advance.
wileyhodges
Premium
join:2007-11-11
San Mateo, CA

I'm a new U-verse customer in the past couple of weeks, but I noticed the same problem with slow page loading, as well as the solution using OpenDNS.

I have a 2Wire 2800 HGV-B gateway, running system version 5.29.105.94.

Setting the local DNS servers to OpenDNS on my Macs solves the issue, but I look forward to a system fix.
vcuares

join:2004-09-12
Minneapolis, MN
Any updates yet, I thought it was June, I'm frustrated with AT&T. My openDNS workaround works on my Macbook Air and Mac Pro. However, openDNS screws up my Mac Pro and I can't see other computers in my LAN.
digitaltrade

join:2004-09-07
Rowlett, TX
Its amazing that something that affects so many users is being essentially ignored. I was trying to be patient but then June passed by without any solution. Any updates?

David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
·DIRECTV
·magicjack.com
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1 edit

Re: We got some news!-05/06/09 Slow Web Page Loading

said by digitaltrade See Profile :

Its amazing that something that affects so many users is being essentially ignored. I was trying to be patient but then June passed by without any solution. Any updates?
Got one today, It's a setback.

The code failed the test. When they implemented it, it caused the RG to reboot every 1 to 3 days. So at that point it's back to the drawing board. Now they are looking at addressing this with maybe a firmware revision. No ETA on that one as of yet.

Right now the quick fix for the problem seems to be to hard code the DNS in the PC's, routers and such.

For at&t's anycast DNS the IP's are:

68.94.156.1 and 68.94.157.1.

--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
TheUSMALE2

join:2001-07-27
Indianapolis, IN

Re: We got some news!-05/06/09 Slow Web Page Loading

so how do u hard code the DNS in the PC's, routers ?
mibrnsurg

join:2003-07-28
Grosse Pointe, MI

Re: We got some news!-05/06/09 Slow Web Page Loading

To hard code the ATT DNS servers in your connections wired/wireless in the lower right corner of your Windows taskbar. Double click the wired (do the wireless one next if installed and active) connection, click 'properties', double click 'internet protocol (TCP/IP)', leave 'obtain IP address' alone. chose 'use the following dns servers' , plug in 68.94.156.1 and then 68.94.157.1, then click 'ok', then 'ok' again and 'close'. For good measure bring up a command prompt and run 'ipconfig /flushdns' then press 'enter', you should be good to go w/o any page load or graphic load problems or 'looking up...' waiting times.

Chris
--
No SD Stretch-o-vision or 480 SD HD Channels
1-800-983-2811 to avoid Mr. Voice Recognition
YRMV IMHO Simply a Uverse user, nothing more

kakeh

@sbcglobal.net
I tried setting the DNS to those but not luck for me. I just started getting this problem here in Indiana just last saturday. hopefully they fix it soon. I am paying for the "high speed internet" of course haha

limpy

@sbcglobal.net

ATT and 2Wire need to get of of their collective a$$es and start treating this issue seriously. This problem seems to be getting worse as more people are beginning to discuss this on different forums. I personally have been watching my page loading getting slower and slower and nothing has changed on my connection stats. Matter of fact, I got better performance from my old ATT DSL than I'm getting from Uverse, hard coding DNS has little or no effect.
mhetterm

join:2001-11-01
Altadena, CA

Re: We got some news!-05/06/09 Slow Web Page Loading

And, why did this post get un-stickied? It's certainly not resolved ...

David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
Well it's not that they are not taking it seriously, the fact that it was reproduceable and they tried one solution and failed already.

I think the next fix they have in mind is going to fix the problem permanently (a firmware revision).
fleish

join:2009-06-19
San Francisco, CA

Re: We got some news!-05/06/09 Slow Web Page Loading

I've been fighting with AT&T support on this issue off and on since we got Uverse ~4 months ago. And we're a business account which didn't seem to help much. After 157 minutes on the phone with support yesterday, I was ready to throw in the towel. Can't believe I missed these threads until now.

An easy solution to implement in the faulty 2wire boxes would be to allow them to set alternate or secondary dns servers to be pushed to the dhcp clients. Most all major home network boxes provide this. Our 2wire box (3800HGV-B) seems to know about the 2 sbcglobal dns server ip's (68.94.156.1, 68.94.156.2) ... but doesn't push them to the clients.

David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:

Re: We got some news!-05/06/09 Slow Web Page Loading

I thought the other DNS was 68.94.157.1
dave006

join:1999-12-26
Boca Raton, FL
·AT&T U-Verse

Re: We got some news!-05/06/09 Slow Web Page Loading

said by David See Profile :

I thought the other DNS was 68.94.157.1
Yes the suggested pair is 68.94.156.1 and 68.94.157.1 as they sit on different network segments. However, 68.94.156.2 will answer as dnsr3.

Dave
mhetterm

join:2001-11-01
Altadena, CA

Re: We got some news!-05/06/09 Slow Web Page Loading

Still wondering why this thread was un-stickied ...

limpy

@sbcglobal.net

The thing is, no one knows when this "permanent fix" will be implemented, 1 month, 3 months, 6 months or if will even work. I'm on the 6/1 tier and some pages load like it was dial up! As it stands now, their high speed internet is not all that high speed and if they don't resolve this issue soon they're going to start losing customers.

David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:

Re: We got some news!-05/06/09 Slow Web Page Loading

and that's with the DNS in the pc?
MyDogHsFleas
Premium
join:2007-08-15
Austin, TX
said by limpy :

I'm on the 6/1 tier and some pages load like it was dial up!
But... the fix is ridiculously easy... simply put the DNS addresses into the TCP/IP definition on the PC.
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