VOIP Tech Chat → Gizmo5 working for other?

is it?

?????

I was having inconsistent results with google voice forwarding to gizmo5 today and a little yesterday. What are you experiencing?

it is not registering. I checked all ATA settings, everything is normal. I can ping their ip address fine.

well how about providing the info you are trying to use? We can't help unless we have an idea what is causing the problem

Depends what you mean. I am getting calls in on my dids, but I do not know if your question has to do with dids, outbound termination, user to user calls, outgoing toll free, skype service etc...

Hi All,

Does anybody has any questions related to Gizmo5 and its services.

Please try to post your comments at »forums.gizmo5.com/

I will try my best to answer your queries.

Regards,
Navid
Gizmo5 Support.

Why not register an account here and answer questions here? The Gizmo forum doesn't exactly show the company in a good light, so lets pretend it does not exist for the moment. :-p

Hi Kieran,

I can do that for sure but if I start replying here all of our paid customers and the customers who are new to Gizmo will not get an extra attention.

And by this they will force themselves to leave Gizmo5.

I hope you can understand me

I realize the the BBR forum should be behind in priority to the G5 forum, (as it should be so I am not questioning that) but all paid clients should be submitting support tickets if they have issues. Tickets are the most important thing. I have had tickets open for months there without responses.

I was willing to pay a pretty hefty ($40) fee ro to Port my numbers over, but after a few months of no response I gave up.

That may be difficult for those of us who had such ridiculously bad experiences with sipphone/gizmo. However I'm willing to give a break to anyone brave enough to take on the title of Gizmo support.

Kieran,

I will make sure to answer the questions on Gizmo forums and BBR forums and but you will also know that first priority will be given to Gizmo forum.

If anyone has any issues right away submit a ticket or post your comments on Gizmo5 forum, I will try my 100% to answer all your questions.

Regards,
Navid
Gizmo5 Support

He is new I am assuming to support. So you can't exactly blame him for the faults of the entire company.

I agree entirely!!

That's why I referred twice to his "bosses", and labelled the photo as being "senior managers".

The sooner he learns what the issues are, and how bad support has been, the better he will be able to do his job.

He's not going to hear from those bosses how bad things are.

So he needs to hear it from the users. It's like getting vaccinated.

Navid, here is my 1st question to you regarding Gizmo5. First reported here that Gizmo5 (G5) -> Google Voice (GV) via SIP has stopped working. My 1st suspect is GV has deactivated the SIP incoming. However, I just want to be sure of it. So, can you confirm that this isn't a feature just blocked by G5?

I'm not having any problems with G5 so I don't think SIP URI dialing has been turned off system-wide. I can get incoming and make outgoing via SIP.

Are you saying you can still connect from G5 via to Google Voice via SIP? If so, what method are you using?

So far some of the tests I have done with my Gizmo5 (G5) -> Google Voice (GV) setup with my SPA-1001 box is working for incoming calls. Am I just lucky or is it working for other folks too?

Thanks in advance for sharing your experience.

I, too, can confirm that I've had no trouble with constant incoming calls to my Gizmo5 DID directed to the G5 SIP-URI picked up on my ExpressTalk softphone. (My office uses this DID for incoming dictations to a hard disk based transcription system.)

Is the Gizmo5 DID directed to a Google Voice SIP-URI (e.g. 216.239.37.15:5061), or to a G5 SIP-URI?

curro: Is your G5 -> GV setup via SIP? You say incoming calls, but if you call your G5 DID and it forwards to GV, can you press *, PIN, 2 and make outgoing calls?

I'm just trying to find out if we're on the same page.

I do not use GoogleVoice! I'm simply noting that calls to my Gizmo5 DID are being answered on an ExpressTalk softphone registered to the Gizmo5 SIP-URI.

"hard disk based transcription system" Is that basically voicemail that you email off or does the system analyze the voicemail?

One of our medical office networked terminals has ExpressTalk and DialDictate software on the hard disk ... along with a headset connected to the audio output and a foot pedal hooked up to a serial port.

ExpressTalk software allows up to 6 individual phone lines ... each continuously registered to one of several VoIP providers' DIDs via their SIP-URIs (e.g., IpKall, Gizmo5) ... allowing alternate access if one provider is down for a while. My partners and I can dial into one of the DIDs from any outside or inside phone (PSTN, Cellular, VoIP) ... the call is answered by ExpressTalk which then activates the DialDictate software that acts as a digital recording device, controlled by DTMF tones such as "2" to Dictate, "3" to Pause. The system has voice prompts that ask for a DTMF password (which we can preset) to keep "wrong number" callers from leaving messages.

We can then dictate a medical report or staff memo for transcription by one of our typists ... the audio stream being digitized on the hard disk. DialDictate then maintains a list of all dictations (prioritized by level of importance, if we wish), showing the date and time and dictator, which can be accessed by our transcriptionist using the foot pedal (forward, reverse, fast forward) to listen to the dictations and type the information into a new WORD document.

I do not currently have the setup linked to a Voice Recognition system, but that is doable.

When I initially set this up several years ago, the software was free; the license fee to register each Phone Line was about $75 per line; and the foot pedal was another $60 or so. So, safe to say, we've gotten our money's worth. The only ongoing expense is the hourly wage for our two typists.

You don't say. I used to think AIG, GM, Chrysler, and among all those big giants represent the best America could offer.

Maybe a better description of my set up is GV -> G5. In other words I call a Google Voice phone number that then it forwards to a G5 number and which rings through my Linksys ATA. When I pick up the phone I have to press 1 to get the call through (per GV set up which I cannot change).

Does this make sense now caseydoug? Thanks for asking.

Yes, I get it now. Since you responded to both mazilo and lacklusterbb (at least mazilo was referring to G5->GV via SIP; not sure about lacklusterbb), I thought you might have this working again. Looks like nobody does.

As for answering calls without pressing 1, can't you just disable screening and presentation from Settings/General?

No! That has never been an option ... so far as I can recall.