Topic 'Re: Is 1and1.com down?' in forum 'Webhosting' - dslreports.com http://www.dslreports.com/forum/Re-Is-1and1com-down-22359095 en Wed, 08 Feb 2012 23:04:45 EDT Wed, 08 Feb 2012 23:04:45 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22501945 http://www.dslreports.com/forum/Re-Is-1and1com-down-22501945 Fri, 05 Jun 2009 13:44:28 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22501875 http://www.dslreports.com/forum/Re-Is-1and1com-down-22501875 Fri, 05 Jun 2009 13:35:02 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22500440
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»vivicalhosting.com -- affordable web hosting with 24/7 tech support ^_^]]> http://www.dslreports.com/forum/Re-Is-1and1com-down-22500440 Fri, 05 Jun 2009 09:46:07 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22499114
With the costs of web hosting services which more than always include email hosting your best bet would simply be another hosting service Vs. email hosting only.
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www.levelhosting.ca - Steadfast & Affordable Website Hosting.
]]> http://www.dslreports.com/forum/Re-Is-1and1com-down-22499114 Thu, 04 Jun 2009 23:45:55 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22498527 http://www.dslreports.com/forum/Re-Is-1and1com-down-22498527 Thu, 04 Jun 2009 21:49:25 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22498488
I'm ready to dump this lousy service. Any good recommendations? At this point I'm not really interested in a web package, just a decent place to host my own domain's email.

Thanks!]]> http://www.dslreports.com/forum/Re-Is-1and1com-down-22498488 Thu, 04 Jun 2009 21:42:59 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22449863 admin.1and1.com works

from web browser. on comcast.]]> http://www.dslreports.com/forum/Re-Is-1and1com-down-22449863 Wed, 27 May 2009 01:36:40 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22449409
Started working for me sometime around 8pm EST..was very slow when it did come back up...]]> http://www.dslreports.com/forum/Re-Is-1and1com-down-22449409 Tue, 26 May 2009 23:29:23 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22448271 --
All about good news!]]> http://www.dslreports.com/forum/Re-Is-1and1com-down-22448271 Tue, 26 May 2009 19:32:24 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22448256 http://www.dslreports.com/forum/Re-Is-1and1com-down-22448256 Tue, 26 May 2009 19:27:52 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22448255
»status.1and1.com/

"All systems functional"

Yeah right.

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POKE 65495,1]]> http://www.dslreports.com/forum/Re-Is-1and1com-down-22448255 Tue, 26 May 2009 19:27:32 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22448248 --
All about good news!]]> http://www.dslreports.com/forum/Re-Is-1and1com-down-22448248 Tue, 26 May 2009 19:25:24 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22424720 the issue is that my websites are not reachable and the situation is now persisting for more than 24h. I have called 1and1 tech support and their only answer was that they appologies for the inconvenience and that the concerned server is down.
When asked about their SLA, the answer was to send an e-mail to the complaint department, which i did requesting a compensation...
from my previous experiences with this Host I really do not think that something positive or even constructive will come out of all this... They are too big and became too self confident and arrogant.]]> http://www.dslreports.com/forum/Re-Is-1and1com-down-22424720 Thu, 21 May 2009 19:35:49 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22421534
Maybe they are having network issues?
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»vivicalhosting.com -- affordable web hosting with 24/7 tech support ^_^]]> http://www.dslreports.com/forum/Re-Is-1and1com-down-22421534 Thu, 21 May 2009 09:33:34 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22421149 ThanX]]> http://www.dslreports.com/forum/Re-Is-1and1com-down-22421149 Thu, 21 May 2009 07:45:23 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22372420
They should honestly just release a notice saying what happened.
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»vivicalhosting.com -- affordable web hosting with 24/7 tech support ^_^]]> http://www.dslreports.com/forum/Re-Is-1and1com-down-22372420 Mon, 11 May 2009 16:01:45 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22369758
On the day of the outage, May 8th, due to all of 1&1's phone lines busy, I submitted a tech support ticket via email. About 10 hours later, I got this response:


Thank you for contacting us.

Please do accept our apologies for any inconvenience this may have
caused you.

Regarding the issue, as of the moment our Admins have already resolve
the issue. This is due to some issues with the network connection.
Possibly that your ISP has updated their DNS Configuration. What you
need to do now is just clear the cache of your DNS configuration of your
connection and also restart your router or modem. It is also best that
you clear the cache and cookies of your browser just to make sure.



I am guessing 1&1 changed their primary and/or secondary DNS servers or perhaps their DNS servers were down. I am still trying to figure out how my browser's cache and cookies have anything to do with my Linux router inability to resolve "pop.1and1.com". :huh:

Damn! Must be my ISP changing their DNS configuration at exactly the same time as ISP's all across North America. That may explain why so many 1&1 customers across :o (Atlanta; Texas; Bellaire, OH; Minneapolis, MN). What rotten luck that all of our ISP's decided to change their DNS configuration at the same time, preventing all of us from resolving "1and1.com" properly.

Methinks 1&1 is hoping I am ignorant enough that they can baffle me with technical BS.

I followed up, asking for clarification on what the issues were. On May 9th, I got the following response:

Please provide us the time on where you have checked that our
pop.1and1.com couldn't be reached so we could further check it here in
our end.


So even though I have a ticket number, which would imply that my original message, with outage details like date and time, is tracked in 1&1's support ticket tracking system, 1&1's tech support suddenly has no record of any outage and could I provide the exact time and date so they could find out if there was such any outage.

I gave up after this response as it was obvious 1&1's tech support was not going to provide an accurate, meaningful explanation.]]> http://www.dslreports.com/forum/Re-Is-1and1com-down-22369758 Mon, 11 May 2009 01:03:11 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22361557 http://www.dslreports.com/forum/Re-Is-1and1com-down-22361557 Fri, 08 May 2009 21:43:40 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22359594 said by terryesh:

Access to e-mail is available; the ability to send e-mail is working; the ability to receive is not.
IMAP working ok though.]]> http://www.dslreports.com/forum/Re-Is-1and1com-down-22359594 Fri, 08 May 2009 14:16:20 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22359576 EDIT: Unable to send e-mail.
EDIT2: Webmail is functioning.
EDIT3 16:30 EDT Unable to send or receive POP e-mail]]> http://www.dslreports.com/forum/Re-Is-1and1com-down-22359576 Fri, 08 May 2009 14:12:54 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22359495 http://www.dslreports.com/forum/Re-Is-1and1com-down-22359495 Fri, 08 May 2009 13:55:56 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22359450
SD]]> http://www.dslreports.com/forum/Re-Is-1and1com-down-22359450 Fri, 08 May 2009 13:47:05 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22359422
SD

said by Trekker:

said by CixDesign:

Thanks Murray, any idea for smtp.1and1.com..
imap.1and1.com: 74.208.5.6
smtp.1and1.com: 74.208.5.2

My email is working sporadically now, I was getting ready to change it to the IP address but noticed it started downloading messages...very slowly.
]]> http://www.dslreports.com/forum/Re-Is-1and1com-down-22359422 Fri, 08 May 2009 13:42:38 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22359396 said by CixDesign:

Thanks Murray, any idea for smtp.1and1.com..
imap.1and1.com: 74.208.5.6
smtp.1and1.com: 74.208.5.2

My email is working sporadically now, I was getting ready to change it to the IP address but noticed it started downloading messages...very slowly.]]> http://www.dslreports.com/forum/Re-Is-1and1com-down-22359396 Fri, 08 May 2009 13:39:12 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22359386
SD]]> http://www.dslreports.com/forum/Re-Is-1and1com-down-22359386 Fri, 08 May 2009 13:37:29 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22359380
Thanks
SD

said by msholind:

Hi,

Found the answer to my own question.

pop.1and1.com = 74.208.5.5

I pinged it and it responds. Changed my email program to use the IP address and I could download my email.

So their domain "1and1.com" is fubar.

Regards,
Murray
]]> http://www.dslreports.com/forum/Re-Is-1and1com-down-22359380 Fri, 08 May 2009 13:36:24 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22359349
Found the answer to my own question.

pop.1and1.com = 74.208.5.5

I pinged it and it responds. Changed my email program to use the IP address and I could download my email.

So their domain "1and1.com" is fubar.

Regards,
Murray]]> http://www.dslreports.com/forum/Re-Is-1and1com-down-22359349 Fri, 08 May 2009 13:30:43 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22359330
Some parts are functional but barely. I could reach "admin.1and1.com" but attempts to resolve "pop.1and1.com" return "unknown host". I would guess a DNS issue as I was able to access my email as of 7:30 a.m. (Pacific Time).

Anyone recall what IP address "pop.1and1.com" resolved to so we can ping it?

Thanks,
Murray]]> http://www.dslreports.com/forum/Re-Is-1and1com-down-22359330 Fri, 08 May 2009 13:26:32 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22359325
FTP access OK..

SD]]> http://www.dslreports.com/forum/Re-Is-1and1com-down-22359325 Fri, 08 May 2009 13:25:15 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22359273 http://www.dslreports.com/forum/Re-Is-1and1com-down-22359273 Fri, 08 May 2009 13:17:36 EDT Re: Is 1and1.com down? http://www.dslreports.com/forum/Re-Is-1and1com-down-22359224 http://www.dslreports.com/forum/Re-Is-1and1com-down-22359224 Fri, 08 May 2009 13:10:29 EDT Is 1and1.com down? http://www.dslreports.com/forum/Is-1and1com-down-22359095
I tried calling their support line but I could not understand the heavily accented (Indian?) rep that answered the phone so I have no idea what is going on.]]> http://www.dslreports.com/forum/Is-1and1com-down-22359095 Fri, 08 May 2009 12:51:05 EDT